Author Topic: OFFLINE installer for the latest updates - Last Update October 26th  (Read 189297 times)

virtuali

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #180 on: September 24, 2022, 05:06:28 pm »
each time there is a patch version number or a version number so we know if the update/patch or the full version is completed and well installed.

No, you don't.

The only thing you know by seeing a version number, is you started an update, and it downloaded some file that would allow it to store the version number somewhere. 

You can't possibly know each and every file you got really belongs to that version, unless each and every file you have is checked individually against the one on the server, and if they don't match, something must be done like, for example, trying to download it again. Which is what our updater does.

As I've said, so many times by now, our updater might be "updated" to show less information, and a version number so, you'll see a version number, you would *assume* you have the latest version, and you might fell safe. But it won't make the actual update any more reliable than already it is.

The only result it will obtain, is that you won't likely start the updater so often, because seeing a version number and a comfortable message "you have the latest version", will result in less updates started by users. This will be good for our bandwidth: it will be enough to hide all "redownload" information from it, and everybody will be happy, as long a version number is shown.

AthenaG

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #181 on: September 25, 2022, 04:28:11 am »
I am perfectly happy with the current system, after reading the explained technical reasons bechind them. 

Sometime what people wish for isn't neccessarily a good thing but just a satisfaction veil provided by the version number.  But if this is what is required for Customer Satisfaction, then so be it.


Athena Grey

Queenofsky

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #182 on: September 25, 2022, 05:55:49 am »
Hello Umberto

It's maddening.
For more than a month since the update I have had problems with GSX.
Sometimes it works, sometimes not.
Today came an update request, update executed. Now the GSX menu doesn't open anymore.
I installed and run this offline installer, it still doesn't work.
As half Italian I have to say. "avete fatto un casino" Sorry Umberto, but I really be desperate with this GSX. Everything went smoothly before, until this ominous update where all the problems began.

I hope you understand my situation.

Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
« Last Edit: September 25, 2022, 06:52:22 am by Queenofsky »
Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
https://www.swissair-va.ch/
Long life the Queen- B747-400 forever!

AthenaG

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #183 on: September 25, 2022, 08:01:09 am »
Hello Ricci,

Firstly I am sorry for responding tp your direct communication to Umberto. May I just confirm the steps for the update are as follows? You may already be doing the same steps, and if so my apologies.

1. In the FSDT Universal Installer - run the updater
    Its indicated as Sep 23 as the latest version.

2. In the Forum Download offline installer.  And run it as the last step to complete the update
    process.

I am using this process and things are working fine since my last purchase.

Regards,
Athena Grey

Queenofsky

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #184 on: September 25, 2022, 09:10:44 am »
Hello Athena

Don`t need to say sorry, I do appreciate every help.

I will try it again. Even I did several times. Actually I`m in flight, but I will try again after landed.

Thank you so much for your help.

Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
https://www.swissair-va.ch/
Long life the Queen- B747-400 forever!

wingview

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #185 on: September 25, 2022, 10:31:16 am »
Umberto, how about publishing one installer that just works. Not working around installers, just one that works. I paid €40,- 6 weeks ago and nothing...! I understand piracy is a bitch but that is your problem and not a costumer who's paying for your product. I did the update, downloaded the off line installer but still NOTHING.

How hard can it be?!

virtuali

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #186 on: September 25, 2022, 12:10:18 pm »
Umberto, how about publishing one installer that just works. Not working around installers, just one that works. I paid €40,- 6 weeks ago and nothing...! I understand piracy is a bitch but that is your problem and not a costumer who's paying for your product. I did the update, downloaded the off line installer but still NOTHING.

The installer obviously works. I don't understand what you are trying to say with your reference to "piracy"

If YOU have a problem with the installer, what about opening a proper support thread, with a proper report, with precise indications what's happening on YOUR system, how do you think we could possibly support you, with such vague description of the problem. "Nothing" is not really helpful.

Puuhbear

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #187 on: September 25, 2022, 03:56:23 pm »
Not really, the files on our server ARE obviously "precisely the ones they are supposed to be", but when they are distributed online they CAN possibly suffer from delays in replication over the 270+ local Cloudflare nodes.

And it's PRECISELY because of this, our program CHECKED them and tries to re-download them if they failed the check. So, it's doing precisely the job is supposed to do: trying in every way to get you the correct files, instead blindly trusting whatever it comes from the internet.

Well in the end I don't get the files I'm supposed to if the node is not up to date... So it is obviously NOT working as intended. Your program might be doing it's job exactly as you want it, but if that is not sufficient to get to the expected result (poeple getting the new version) it's propably time to reconsider said method.

If your system would work, nobody would ever bother about version numbers or different methods of knowing if their software is up to date.

Also, of course it is your responsability to make sure we get the files we are supposed to get. You can't blame the distribution system you chose yourself. There may be reasons for this and it's nice you try to explain them, but that doesn't help.

Quote
And that's precisely why in the Sticky thread is indicated which files you shouldn't worry about.

It also states that: "...by simply noticing if the Live Update doesn't download anything if you run it after this offline installer." Wich never is the case! So maybe you shouldn't write that there because poeple think that there might be a scenario in wich the updater doesn't download anything and always think their node is not up to date.

Just beside the whole topic on how to know wich of the 191 lines within 1 min and 14 seconds I get to read, are the ones that are supposed to be the files I should not bother about. (yes I recorded the process and counted the lines)

Quote
That is wrong, the only problems  are caused by the only servers we don't have any control on.

Why is that wrong? You chose to work with that servers. For me as a user this is your side of the process. If I'm not getting the files I need, the only one I can blame is you, not the delivery service.

Quote
2) By doing it properly

Yes... do it properly then... If your other methods are not working correctly why not do it properly?
I don't expect you to argue about that. I'm not a programmer and there are propably a thousand reasons for or against something wich I don't understand. But if it doesn't work something should change!

I also made a different suggestion here: https://www.fsdreamteam.com/forum/index.php/topic,26826.msg182140.html#msg182140

You choose to stick with what you've got and blame people for asking the same questions? Maybe something is just unclear in your communication. Like saying "nothing is downloaded" wich is never the case. Or claiming we want version numbers even if you tell them that this would be a bad decision. Maybe there is a reason that people want to get some kind of confirmation that they are up to date without having to read through 191 lines of uncomprehensive stuff in 1´14.

And the only one that can change that is you! That's why people come here and make those suggestions.

PS: When I refer to "you" of course I don't mean you personally but "you as the developers"
« Last Edit: September 25, 2022, 04:10:58 pm by Puuhbear »

Queenofsky

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #188 on: September 25, 2022, 04:31:42 pm »
Hello

It`s me again.

Umberto, thank you for reply to my post, very nice. ;-)

I did download this Offline Installer but GSX don`t work anymore.
Also I don`t have any Jetways at LSZH anymore.

Thank you.
Kind Regards
Stephan Ricci
Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
https://www.swissair-va.ch/
Long life the Queen- B747-400 forever!

wingview

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #189 on: September 25, 2022, 05:13:16 pm »
The installer obviously works. I don't understand what you are trying to say with your reference to "piracy"

If YOU have a problem with the installer, what about opening a proper support thread, with a proper report, with precise indications what's happening on YOUR system, how do you think we could possibly support you, with such vague description of the problem. "Nothing" is not really helpful.


Don't patronize me Umberto, I didn't make the installer(s) and it's not for nothing that 2 topics with this problem is already 30 pages long in total!.
I was hoping that it was piracy to make it difficult for them but it was just you who thought: Why make things easy if you can do it the hard way... When GSX came out I've spend 3 hours trying to make it work, a week later I did a new install as described for which the download time took already 5 (five) hours!!! so I'm pretty much done with spending more time on this.

So if you just refuse to make an installer (1) that works, then I hope you have a lot of fun with my money. I'm done with this.   
« Last Edit: September 25, 2022, 05:17:44 pm by wingview »

virtuali

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #190 on: September 25, 2022, 06:03:50 pm »
Quote
So if you just refuse to make an installer (1) that works, then I hope you have a lot of fun with my money. I'm done with this.

The one refusing what he was supposed to do, that is making a precise error report , it's you because, since the installer clearly works and now, after you initial "nothing", you are probably starting to realize that "nothing" means, exactly, nothing ( = nothing helpful to understand your problem ), I see you are now saying "something", that is the installer is too slow.

Or, if I understood correctly your post, you are now saying it took 3 hours to make it work when GSX came out ( so it DID work! ), and a week later it took 5 hours, what are you really saying NOW, considering GSX has been out for 5 weeks ?

- That you tried it when it came out, took 3 hours and worked, reinstalled the week later, took 5 hours and on that 2nd try, is not clear if it worked ? ( this is what you *really* said now )

- That you tried it now, and is still slow ? But does it work ?

- You haven't tried it now, so you are reporting exactly what ?



Queenofsky

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #191 on: September 25, 2022, 06:42:13 pm »
Hello Ricci,

Firstly I am sorry for responding tp your direct communication to Umberto. May I just confirm the steps for the update are as follows? You may already be doing the same steps, and if so my apologies.

1. In the FSDT Universal Installer - run the updater
    Its indicated as Sep 23 as the latest version.

2. In the Forum Download offline installer.  And run it as the last step to complete the update
    process.

I am using this process and things are working fine since my last purchase.

Regards,
Athena Grey

Hi,
I did try, it`s not working at all.
Kind Regards
Stephan Ricci
CEO Swissair Virtual Airline
https://www.swissair-va.ch/
Long life the Queen- B747-400 forever!

wingview

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #192 on: September 25, 2022, 06:49:13 pm »
SMH It never worked. Just come with a working installer. I've got 3 now and zip that works. Really amazing your response.
« Last Edit: September 25, 2022, 07:12:21 pm by virtuali »

virtuali

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #193 on: September 25, 2022, 07:15:53 pm »
SMH It never worked. Just come with a working installer. I've got 3 now and zip that works. Really amazing your response.

The only amazing thins here, is your refusal to explain what do you mean with "it never worked". As I've said, so many times already, since the installer is clearly working, why you don't try to describe, with a proper post, on a new thread, exactly what happened to you ?

"It never worked" doesn't obviously help anybody coming with an installed that works also on YOUR system.

Quote
I've got 3 now and zip that works

What that's supposed to mean. It works or not ?

virtuali

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Re: OFFLINE installer for the latest updates - Last update Sept. 23rd 2022
« Reply #194 on: September 25, 2022, 07:17:11 pm »
Hi,I did try, it`s not working at all.

Please clarify what do you mean with "not working at all"