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GSX Support MSFS / No activity when starting refuel/catering action
« Last post by ClassyMustard on November 30, 2025, 08:48:50 pm »Good afternoon 
Love this product and unfortunately have not flown in about 4 months! Just updated everything without a glitch but now in MSFS2020, nothing happens when I try Refuel + Catering via the Fenix EFB. Simbrief import is good....copy of the relevant log portion with errors is shown below...it seems it can't generate the scenery with the "auto-select" services? I haven't had this issue before. While people look at this, I'll try disabling "auto-select services".
Looking forward to hearing back!
Cheers!
Louis
Love this product and unfortunately have not flown in about 4 months! Just updated everything without a glitch but now in MSFS2020, nothing happens when I try Refuel + Catering via the Fenix EFB. Simbrief import is good....copy of the relevant log portion with errors is shown below...it seems it can't generate the scenery with the "auto-select" services? I haven't had this issue before. While people look at this, I'll try disabling "auto-select services".
Looking forward to hearing back!
Cheers!
Louis
Quote
[00:00:12.859] SimBrief data fetched successfully with username
[00:00:12.906] Parsed 10 waypoints from SimBrief navlog
[00:00:12.906] True CYOW CYYZ CYOW
[00:00:13.078] icao_airline ACA
[00:00:13.078] icao_airline_name Air Canada Inc.
[00:00:13.078] icao_airline_website www.aircanada.ca
[00:00:13.078] flight_number 7539
[00:00:13.078] route DCT TUKIR IMEBA9
[00:00:13.078] passengers (155/180)
[00:00:13.078] airplane A320
[00:00:13.078] originICAO CYOW
[00:00:13.078] Runway 14
[00:00:13.078] destinationICAO CYYZ
[00:00:13.078] est_time_enroute 46.150000
[00:00:13.078] sched_time_enroute 47.000000
[00:00:13.078] sched_out Sun Nov 30 20:00:00 2025
[00:00:13.078] sched_off Sun Nov 30 20:20:00 2025
[00:00:13.078] plan_ramp 5196
[00:00:13.078] units kgs
[00:00:13.078] OEW 44029
[00:00:13.078] ZFW 58754
[00:00:13.078] Max TOW 66575
[00:00:13.078] pax_weight = 80.000000
[00:00:13.078] Cargo 2325
[00:00:38.406] emulateMenu_MSFS
[00:00:38.625] emulateMenu_MSFS CHOICE 2
[00:00:38.625] channel.balance = -1
[00:00:38.781] AssistanceServices.showMessage() Refueling service requested WHITE
[00:00:38.781] Requested assistance services at Gate 24
[00:00:38.781] FSDT_GSX_SetGate 10 24 0
[00:00:38.812] Assistance Auto mode set externally to False
[00:00:38.859] Jetway status REST, power = (None,2), air = (None,1)
[00:00:39.031] CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Staircase_TLD_ABS-580_SWISSPORT'
[00:00:39.031] Error: exception CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Staircase_TLD_ABS-580_SWISSPORT'
{'User Pos': (45.3203527987546, -75.66584444097974, 114.85 m, 2.84406 m, 36.620475447602445, 0.0011571835958234344, 0.001745329238474369, 0.00041615636211164063, 3.18211187210083, 1.0), 'Airport': 'CYOW', 'Requested assistance services at': 'Gate 24'}
[00:00:39.062] FSDT_GSX_NUMPASSENGERS is 155
[00:00:39.062] Number of passengers provided by addon is 155
[00:00:39.062] FSDT_GSX_NUMPASSENGERS is 155
[00:00:39.125]
[00:00:39.281] AssistanceServices.showMessage() Handling by Swissport International WHITE
[00:00:39.281] Sound fuel_truck_arriving.wav not played, aural cues disabled by user
[00:00:39.281] AssistanceServices.showMessage() Fuel Truck is on its way WHITE
[00:00:39.359] setNumVagons()
[00:00:39.359] FSDT_GSX_NUMPASSENGERS = 155.0
[00:00:39.359] FSDT_GSX_MAX_NUMPASSENGERS = 180.0
[00:00:39.359] FSDT_GSX_SIMBRIEF_CARGO = 2325.0
[00:00:39.359] FSDT_GSX_SIMBRIEF_UNITS = 1
[00:00:39.359] FSDT_GSX_SIMBRIEF_FUEL = 5196.0
[00:00:39.359] FSDT_GSX_SIMBRIEF_MAX_TOW = 66575.0
[00:00:39.406] EMPTY WEIGHT = 94137, FUEL TOTAL QUANTITY WEIGHT = 6614, TOTAL WEIGHT = 103682.1640625, MAX GROSS WEIGHT = 169754.0
[00:00:39.406] Payload:-1910/41180 lbs.
[00:00:39.406] Set Wagons according to Pax number of 155/180
[00:00:39.406] Set 3/3 wagons, according to loading ratio of 86.11%
[00:00:39.500] CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Tug_M1A_SWISSPORT'
[00:00:39.500] Error: exception CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Tug_M1A_SWISSPORT'
{'User Pos': (45.32035279876235, -75.66584444099591, 114.85 m, 2.84406 m, 36.6204754793279, 0.0011571606835890863, 0.001745329238474369, 0.0004166943079070433, 3.18211187210083, 1.0), 'Airport': 'CYOW', 'Requested assistance services at': 'Gate 24'}
[00:00:40.984] Fuel price set from EIA.gov
[00:00:40.984] Fuel price = 2.4230970409901755
[00:00:41.531] emulateMenu_MSFS
[00:00:41.875] emulateMenu_MSFS CHOICE 1
[00:00:41.875] channel.balance = -1
[00:00:42.000] AssistanceServices.showMessage() Catering service requested WHITE
[00:00:42.422] CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Fuel_Hydrant_Texaco'
[00:00:42.422] Error: exception CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_Fuel_Hydrant_Texaco'
{'User Pos': (45.32035279877597, -75.66584444098704, 114.85 m, 2.84406 m, 36.62047549066901, 0.0011577332875821122, 0.001745329238474369, 0.0004168204421989595, 3.18211187210083, 1.0), 'Airport': 'CYOW', 'Requested assistance services at': 'Gate 24'}
[00:00:43.703] emulateMenu_MSFS
[00:00:46.312] AssistanceServices.showMessage() Please don't Load Fuel until the Fuel Truck arrives and ask to do it. WHITE
[00:00:46.312] Sound dont_load_aircraft.wav not played, aural cues disabled by user
[00:00:56.828] emulateMenu_MSFS CHOICE 12
[00:01:06.312] channel.balance = -1
[00:01:58.234] emulateMenu_MSFS
[00:02:28.375] emulateMenu_MSFS TIMEOUT 30
[00:02:28.593] emulateMenu_MSFS CHOICE -1
[00:02:28.593] channel.balance = -1
[00:11:26.718] emulateMenu_MSFS
[00:11:32.906] emulateMenu_MSFS CHOICE 12