Couatl engine hasn't started - How to report a problem

[abhigyan]

respected dev
sorry to bother u one last q where can i find internal database so that i can save the file just in case
thanks for the reply  and so kind to my q
thanks

[Cheesburger2590]

yes FSDT universal shows that GSX is installed and I have already tried to delete the virtuali folder, + Addon Manager to reinstall everything. ( New file Couatl )
 )

[virtuali]

yes FSDT universal shows that GSX is installed and I have already tried to delete the virtuali folder, + Addon Manager to reinstall everything. ( New file Couatl )

Your log now shows the  fsdreamteam-gsx-world-of-jetways seems not to exists in your community folder, or can't be accessed for some reason, but it seems you removed the trial package.

And your Couatl is a more recent version, but is still outdated, the version which is online now and it's included in the latest Offline installer is 4.8.0.4849, so you are still some versions behind.

After reinstalling, try just the offline installer, which you must download anew.

[Cheesburger2590]

I'll try... to be sure, the procedure is:
1 uninstall GSX from FSDT Uniniversal + unlink
2 delete virtuali folder
3 use the latest Offline installer is 4.8.0.4849 ' http://www.fsdreamteam.com/forum/index.php/topic,26826.0.html
it's OK ?

[virtuali]

If you read the instructions here:

https://www.fsdreamteam.com/forum/index.php/topic,26933.0.html

Then yes, it's correct, and you need to use the offline installer only if you still get the outdated version.

Be sure your configure the antivirus to add the whole Addon Manager folder to the Exclusions, that might be another possible reason for not getting updates.

[Cheesburger2590]

That's exactly what I just did + antivirus on Disabled and the problem is still there

[virtuali]

That's exactly what I just did + antivirus on Disabled and the problem is still there

You haven't said if you finally got the latest version now.

[Cheesburger2590]

here is my new file

[virtuali]

You got the current version now, but the log still shows the  fsdreamteam-gsx-world-of-jetways as either not existent in your community folder, or can't be accessed for some reason.

Are you SURE you can see it linked in the Community folder and you can read its content ?

[Cheesburger2590]

there is the folder as a link in the community folder but I get an "unavailable" error message if I click on it . I don't have a probleme with "fsdreamteam-gsx-pro" folder

[virtuali]

there is the folder as a link in the community folder but I get an "unavailable" error message if I click on it

There's the problem, if the file is inaccessible to you, it surely can't work in GSX. Do you have the folder in the \Addon Manager\MSFS folder ? Can you access it ?

[Cheesburger2590]

No folder in \Addon Manager\MSFS folder

[virtuali]

No folder in \Addon Manager\MSFS folder

That's clearly an incomplete installation, uninstall/reinstall again, you are supposed to have both packages there.

[Cheesburger2590]

I understand but already done with the procedure

1 uninstall GSX from FSDT Universal + unlink
2 delete virtuali folder
3 Offline installer

and the links
http://www.fsdreamteam.com/forum/index.php/topic,26826.0.html
https://www.fsdreamteam.com/products_addonmanager.html

[virtuali]

I understand but already done with the procedure[/quopte]

Either you did it wrong, or it failed and you haven't noticed the error messages. As I've said, try it again and pay attention if there are any errors.