Author Topic: Couatl engine hasn't started - How to report a problem  (Read 78834 times)

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #495 on: March 30, 2024, 04:30:22 pm »
If the icon is missing the graphic and it says the file is missing or corrupted, it's because the antivirus removed or corrupted the file, fact you can run the update, doesn't mean anything other than it's not blocking the update itself, but is still blocking the executable the updater is trying to restore.

So, again, check again the antivirus and be 100% sure the whole *folder* is added to the exclusions, then run the Update again.

Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #496 on: April 07, 2024, 06:06:18 pm »
I have put the entire addon in exclusion and run the updater but the icon does not appear on my desk top. From all the comments of others it appears that the coutal engine has a deficiency. What are the next steps

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #497 on: April 09, 2024, 09:01:26 am »
I have put the entire addon in exclusion and run the updater but the icon does not appear on my desk top

In your previous report, you said:

"The coutal icon has reappeared on my desk top,  but does not have the dragon in it and states that it is still corrupted"

Now you are saying "the icon does not appear on my desk top", which is quite different. Please clarify.

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.From all the comments of others it appears that the coutal engine has a deficiency

Nothing in any comment suggest the couatl engine has a "defincency", because if read them all, it would have been obvious it's always something else causing problem, in this case the antivirus.

Quote
What are the next steps

Will be defined by your clarification if the icon disappeared, or it's just missing the graphic, since they are completely different issue with completely different solutions.

Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #498 on: April 11, 2024, 04:11:14 pm »
It was both. First the graphic was missing and now the icon does not appear on the desk top

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #499 on: April 13, 2024, 06:23:38 am »
It was both. First the graphic was missing and now the icon does not appear on the desk top

As I've said, they are two very different things:

- the graphic missing means the .exe the icon points to has been removed. Clearly the antivirus

- the icon *itself* won't ever be removed by the antivirus so, you might have accidentally removed it and, it's restored ONLY when reinstalling the FSDT Universal Installer.

Deke Short

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Re: Couatl engine hasn't started - How to report a problem
« Reply #500 on: April 18, 2024, 01:29:01 pm »
Hi
I can't open the GSXmenu even if it doesn't shows "Couatl engine hasn't started",and what should I do next?I already tried to reload it,but nothing worked.
Hope you can help me,nice day
Regards

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #501 on: April 22, 2024, 11:40:33 pm »
I can't open the GSXmenu even if it doesn't shows "Couatl engine hasn't started",and what should I do next?I already tried to reload it,but nothing worked.Hope you can help me,nice day

I replied in private, you'll understand why.

Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #502 on: May 05, 2024, 06:12:58 pm »
I have placed the addon in exclusion from my anti virus, I have deleted the GSX and reinstalled it and the couatl engine has not appeared and thus the product cannot be used.In the spirit of customer satisfaction can you send me a new product as I have spent $32.65 on a product that does not function

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #503 on: May 07, 2024, 10:45:23 am »
I have placed the addon in exclusion from my anti virus, I have deleted the GSX and reinstalled it and the couatl engine has not appeared and thus the product cannot be used.In the spirit of customer satisfaction can you send me a new product as I have spent $32.65 on a product that does not function

GSX Pro obviously works, we still know what it doesn't work on YOUR system but, of course, we'll find it out, and of course it will surely caused by something else, as always is so no, we haven't sold you something that "doesn't work".

If you read the first post of this thread, there are instructions how to create a diagnostic log even when the program can't start, and of course the same instructions are repeated on the manual, and the very title of this thread is "How to report an error" so, where is your startup log, made according to the instructions in this thread you just posted ?

Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #504 on: May 08, 2024, 12:24:46 am »
I am not good with computers and thus I do not know what the following are or how to access/create them:
What the Notepad is and where to find it

How to access the  %APPDATA%\Virtuali folder

Do not know how to "zip it" concerning the Couatl.LOG file

Do not know where  the ATTACH function of the forum is located in order to Attach it to a post.


Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #505 on: May 08, 2024, 05:07:03 pm »
Would it be such a problem for you to send me a new add on. When I had an issue with one of the MSFS discs they overnighted me a new one

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #506 on: May 09, 2024, 11:56:35 am »
Would it be such a problem for you to send me a new add on. When I had an issue with one of the MSFS discs they overnighted me a new one

I don't know what do you mean: a "disk" can obviously be damage, a digital product surely can't so, again, follow the instructions to produce a diagnostic log, because you are obviously given a product that works, the diagnostic log is used to know what's in your system prevents for working normally, as it usually does.

Baldeagle53

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Re: Couatl engine hasn't started - How to report a problem
« Reply #507 on: May 09, 2024, 02:28:39 pm »
I need specific instructions in order to complete the steps to provide you with a diagnostic log

virtuali

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Re: Couatl engine hasn't started - How to report a problem
« Reply #508 on: May 20, 2024, 09:12:20 am »
I need specific instructions in order to complete the steps to provide you with a diagnostic log

We are in the very thread which comes with specific instructions! On the first post of this thread.

olivers1989

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Re: Couatl engine hasn't started - How to report a problem
« Reply #509 on: May 21, 2024, 10:48:22 am »
Hey, i have the problem several times that coatl app hasnt started. When i triy to start coatl64_MSFS manual... there is no .exe in AddonManager/coatl64 for this.

If i deinstall gsx and install again... the problem is solved.... but later the same is existing again .... i dont know whats the problem... but i cant use GSX ...