Can't update via fsdt installer

[PilotDyckmans91]

Since today i am getting an error when i try to update my addons from fsdreamteam via the fdt installer and the liveupdater.

The message tells me that 'the update server can't be reached'

I got this message this morning, and it's keeping this error.

I reinstalled the addon manager, the universal installer, installed via offline files, installed in new location, my antivirus is off and even has exclusions for the fsdreamteam folders and exe files... I don't know how to fix this.

Before i started the installer every day, now it doesn't work. Also clicking ok and update anyway give it a start but it stops at around 35%

Thanx for the help!
Screenshot added.

[virtuali]

I cannot replicate the problem. We changed our main server IP, but this hasn't happened now, it happened on January 21st:

https://www.fsdreamteam.com/forum/index.php/topic,34264.msg213568.html#msg213568

So, if you didn't say that "Before i started the installer every day", I could explain it with possibly your DNS for some reason still not updated, but if it's starting now, that can't be it.

Can you try a VPN ?

[PilotDyckmans91]

Well i came home from holliday yesterday so it's possible i did not open it dince 21 january...

How can i update the dns or resolve this?

Thanx!

[virtuali]

How can i update the dns or resolve this?

You can try manually setting the DNS in your Windows network settings, try these:

1.1.1.1 ( cloudflare DNS as primary )
8.8.8.8 ( google DNS as secondary )

These are updated very fast, usually minutes after a site changes its IP address.

[PilotDyckmans91]

Ok i will try this tomorow.

Thanx

[PilotDyckmans91]

Ok i will try this tomorow.

Thanx

Changed this, without solution...

I am playing msfs2024 with say intensions, active sky, doing all on my pc without any problems. There must be something wrong at your side...

[PilotDyckmans91]

How can i update the dns or resolve this?

You can try manually setting the DNS in your Windows network settings, try these:

1.1.1.1 ( cloudflare DNS as primary )
8.8.8.8 ( google DNS as secondary )

These are updated very fast, usually minutes after a site changes its IP address.

Tried with Proton vpn, different countires, no solution...

The problem must be with fsdreamteam. You changed the server and the message tells me that the server can't be reached... Sounds clear to me!

[PilotDyckmans91]

Did a full reinstall of the addon manager, wiped all my gsx and airports from fsdreamtem, still the same message that the servers can't be reached! I hope to get a solution soon! used gsx for years without any of theese problems! Now i even can't update or can't update my airports...

After the reinstall and pressing ok at the error page i am trying to install gsx. The update is bussy with like 1% for 3 minutes or so... Like the server is reached but they are very very very slow...

My internet is 1Gbps... very fast, that can't be the problem.

Please look at your servers!

[virtuali]

Please look at your servers!

Don't you think that if we really had a server issue we wouldn't have noticed it and fix it ? The server works fine and I can run the updater with no issues, and of course I access it through Cloudflare, like everybody else.

I also replied to you here, no need to repeat it again:

https://www.fsdreamteam.com/forum/index.php/topic,34264.msg213889.html#msg213889

[PilotDyckmans91]

So everything is working perfectly for years.
You are making changes to your MAIN server.
From that point it stopped working.
The program tells litterally that the 'updated servers'  so it knows there is an update on the servers but it can't find it...  it tells there is a new server but i can't reach it...

But i am the problem...
Vpn doesn't work
Antivirus is fully off
My internet is really fast ..
I did not change anything
Dns was changed

So do you... YOU changed the servers....

But the peoblem is with me...
And with that you are stopping to help someone who spend a lot off monney on your products...

Sad that there is no support to help your customers to resolve problems!

[virtuali]

So everything is working perfectly for years.

Is still working now.

You are making changes to your MAIN surver.

Yes, but we did it two weeks ago, and other than a couple of hours where it's normal it wouldn't work for everybody, it always worked. We ARE on the new server right now, the forum is running on it.

The progrzm tells litterally that the 'updated servers'  so it knows there is an update on the servers but it can't find it...  it tells there is a new server but i can't reach it...

No. That's just a typo, the message was supposed to say "can't connect to the update server", it has been like that for years, so it doesn't mean it "knows" there's updated, the extra "d" is just a typo that I'll fix so nobody else would be confused by it, so it's JUST a generic connection error.

So do you... YOU changed the servers....

Yes, and we are writing on it, you and me.

And with that you are stopping to help someone who spend a lot off monney on your products...

Sad that there is no support to help your customers to resolve problems!

What you are trying to say now. I AM supporting you, right now, what "you are stopping to help someone" even means, considering I keep replying to you multiple times ??

[PilotDyckmans91]

Tha screenshot tells that the website is not responding for me...
Can you please check that cause i can not resolve the not responding thing of that website.
When i open it in my browser, all is working fine...

I have a complete normal Belgium router from Telenet...
I am just a particular person, no company or company subscription or so.

I understand that you are telling me that everything works, but can you understand me that there were no changes on my end and they were on your end?

Is there a way to get it bypassed just to test? Or do you sea any other things?

Thanx for the help!

[virtuali]

The test is done by pinging the server, with a timeout of 4 seconds. Is it possible that something (firewall?) is blocking pinging ? Try this on a command line:

ping virtualisoftware.com

does it work ?

[PilotDyckmans91]

This is the result...

Installer keeps giving the error.

[virtuali]

The ping test was useful, since you are configured to use ipv6. I checked the server, ping on ipv6 works as well, but it's a bit slower, so I think maybe the 4 seconds timeout might not be enough. And, in any case, ping can possibly fail for other reasons that might be difficult to control.

I posted an updated installer now that checks if the server is available in a different way, not using ping, and with a timeout raised to 10 seconds, let me know if it works. You should get it by just starting it again.