Can't update via fsdt installer

[PilotDyckmans91]

So i started the fsdtinstaller again and reinstalled a newly download installer but no solution.

[virtuali]

You mean you saw the installer being updated, but got exactly the same error ?

[PilotDyckmans91]

After you said that you posted an update i just opend the fsdt installer.
That did not work

I redownload the universal installer from the fsdreamteam website, also did not work.

Was this done correctly?

[virtuali]

I redownload the universal installer from the fsdreamteam website, also did not work.

Nowhere I said to do that, I only posted the updated .exe online, which normally is automatically downloaded.

Check the date of the digital signature of the Couatl_Updater2.exe in \Addon Manager, it's the only sure way to check if you got the new version. It must be today at 14:32

[PilotDyckmans91]

it's 14:41 today.

just for your info:

I tried thing to solve via Chatgpt, i know that's not fully correct allways, and i know something from a pc but not everything. Just want to tell wat chatgpt says

The error confirms a server-side issue.
The main website (virtualisoftware.com) is reachable, but the update backend (update.virtualisoftware.com) is not responding.
These are separate endpoints with separate DNS/IP and services.
After the recent server/IP change, the update subdomain appears misconfigured or offline.
The Universal Installer has no fallback, so it fails even though the main site works.
This is not a local PC, network, firewall, or DNS issue.

I gave him the ping result, the error message and the not responding message from the installer ui.
Chatgpt first told to use vpn and dns,... and other solutions just like you gave me.

I don't say that this is correct but just want to share.

To be clear, i can open the update.virtualisoftware.com via my browser and have all files visible.. (i think all)

[virtuali]

it's 14:41 today.

The digital signature shows the time when I rebuilt the .exe, not counting the time it takes to upload it and write the message to you to check the time. That's why I asked to check the time of the digital signature NOT the file date/time itself, because that would only tell when you downloaded it, so even if you downloaded an outdated version it will still show the same time.

The digital signature is in the "Digital Signature" tab of the File Properties, and it has a date/time. Confirm if it's 14:32


This sentence from ChatGPT contradict your own experience:

The error confirms a server-side issue.
The main website (virtualisoftware.com) is reachable, but the update backend (update.virtualisoftware.com) is not responding.
These are separate endpoints with separate DNS/IP and services.
After the recent server/IP change, the update subdomain appears misconfigured or offline.

First, he completely made up the statement about being separate IPs or services (they are obviously running on the same server), but if it was true we had a "misconfigured" update.virtualisoftware.com domain, it wouldn't be possible for you to do this:

To be clear, i can open the update.virtualisoftware.com via my browser and have all files visible.. (i think all)

[PilotDyckmans91]

sorry
it is 14.32u

[virtuali]

I posted a new version, which a command line switch that will let you skip the initial connection test entirely.

- First start the installer normally, to get the updated couatl_updater2.exe

- Exit the installer

- Open a command line to the \Addon Manager folder

- Start it this way:

Couatl_Updater2.exe /SKIPSERVERCHECK

This will go ahead without the initial check, so you can try if the downloads are working.

[PilotDyckmans91]

And nothing is installed... all my products are uninstalled fully.

[virtuali]

And nothing is installed... all my products are uninstalled fully.

That's normal, of course. If you uninstalled everything, it will just skip over all products and yes, the text is the same, even if the (weird) case in which you decided to run the Live Update without anything installed, it will always tell that everything is updated.

So, first install something, and see if the installer works.

[PilotDyckmans91]

Ok but that's the whole thing... How can i install something.... It doesn't connect to the server so it can't get anything to install... If i press install for gsx for exemple it starts downloading 11 parts very very very slow like 11% and so 11 parts in 1 hour and then it freezes...

How can i install something?

[PilotDyckmans91]

out of nowhere,... runninng the fsdt installer...
I did nothing, just trying for fun...

The initial error message with update server not reached stays present.
After that and trying install gsx i get the screenshot

Did you change something?

[virtuali]

You switched to the Beta channel, that is currently empty, since we haven't run a Beta in a long while.

[PilotDyckmans91]

Yes, normal channel still the same. sorry.

A question in between to get a temporarely solution, is there a way to install gsx in another way?

[virtuali]

You can try this file, it's a batch file I use to verify downloads are not corrupted on the server (they aren't here, I just ran it). You must place it here:

%APPDATA%\Virtuali\PackagesCache

and run it from there. You should see some files being downloaded, and if it worked, you should see two big ZIP files at the end. After the ZIP files appeared, start the FSDT Installer and it will recognize the files are there, and will proceed with their extraction, without downloading.