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Couatl disappears when restarting service **SOLVED**

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Chrjs:
Sorry if have have been not clear enough.
Even after a complete and fresh resinstall of both P3D (complete package) and GSX the situation and problem is the same as it was in my initial post:

- COUATL disappears in the flightsim as soon as i restart it, no error message at all
- when uninstalling GSX i get the "api"-error (see the attachment in my last post), the installation of gsx shows no error at all

virtuali:

--- Quote ---when uninstalling GSX i get the "api"-error (see the attachment in my last post), the installation of gsx shows no error at all
--- End quote ---

As you can see from the screenshot you posted, the error comes from Prepar3d.exe itself so, it doesn't have anything to do with our installer, which is only CALLING Prepar3d.exe to ASK to remove the add-on, and Prepar3d.exe *ITSELF* it's telling you it has an install problem, which seems to be a serious one, since API.DLL it's Simconnect itself so, if that doesn't work correctly, no add-on will work.

As I've said, if other add-ons are working, that doesn't mean P3D it's ok. Some add-ons might use the legacy Simconnect for FSX, which can still be used to connect to P3D, and that's a completely different kind of library that is installed in a different way, with its own installer. But the native P3D Simconnect, which is required by GSX, which is a native P3D 64 bit client, should always work on a proper P3D install.

Maybe something *else* in your PC is missing, something required by the P3D Simconnect (but not by other legacy clients), like the VC++ runtime redistributables.

Which, again, are normally installed with P3D but, the issue with these libraries is that if they are corrupted or conflicting with each other, the normal install might not always be able to fix them.

Again, your problem seems to be with Prepar3D.exe *itself*, that's where your error message is coming from.

Chrjs:
Hi,
just to let you know that there is some progress. After reinstalling everything from scratch with the new P3D5.3 hf2 I don't get the API.DLL error described above anymore. I can install and uninstall GSX/addonmanager without any problem. However, and this is still very sad, couatl still disappears whenever I restart the service, just as stated above. I don't really know what to do anymore. I would love to use the new featuresand your program.
Kind regards
chris

Raphael:
It is happening to me that i can configure everything, but after selecting the service, PUMP:  Coualt dissapears from P3D menues.  Cant restart it anyway.   Simmilar to you captains i think.    But i can still use GSX without the new walk-in gates feature, works normally that way.   Win10-P3D5.3HF2.

Following. 

Chrjs:
Hi,
i'm still working on this showstopper-issue which prevents me from using your product.
I have done more things.
- un-/reinstall the vc++ files
- disable any antivirus-progamm/firewall
still no luck.
To sort out that there is a problem with P3D itself, i bought and installed the Steam version of fsx and installed GSX there and it has the same problem. As soon as i hit restart couatl it just disappears from the menu, only the addon manager remains. In the log the only lines are:

"Python 2.7.13 Stackless 3.1b3 060516 (default, May 22 2017, 13:45:26) [MSC v.1900 32 bit (Intel)] wxPython 3.0.2.0
couatl v3.2 (build 4641)
log started on Sat Feb 26 13:40:09 2022

connecting to SimConnect...
connected to SimConnect
connected to bglmanx
disconnected from SimConnect."
So no problem with the P3D simmoconect whatsoever.
What else can I do to make it work? Could you please help me again?
Is there any way to restart couatl manually? I know other programs/preocesses like EZDok can be started even with P3D running.
Thank you very much in advance.
Kind regards
chris

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