Products Support > GSX Support FSX/P3D
Couatl disappears when restarting service **SOLVED**
virtuali:
--- Quote ---It nowhere says anything about the universal installer or about exclusions. So I didn't do it and reported back, just as you said in your last sentence.
--- End quote ---
Because that was JUST a guide to do a clean reinstall because, according to YOUR report, your problem at that time was JUST the restart.
Now, in your last message, you seems to have a NEW problem, that is Couatl not starting AT ALL ( not "just" not restarting ). And that's a different problem altogether, which has a separate sticky thread, which seem to have solved THAT particular problem for most users:
http://www.fsdreamteam.com/forum/index.php/topic,25999.0.html
And the first post contained the solution, which is installing the Universal Instraller after the main GSX installer.
--- Quote ---So, yes NOW I updated GSX2 via the Universal Installer AND added the AddonManager folder to the Defender exclusion list. After doing that Couatl seems to start again
--- End quote ---
So, it seems you NOW fixed the "not starting" problem, in exactly the way I said it would.
--- Quote --- regenerating cache after startring a flight, however, the original problem is still the same. As soon as I restart couatl it completely disappears. So no progress here at all.
--- End quote ---
So I can only repeat and confirm my last post about this, that I'm officially out of explanations, because what you are looking at shouldn't simply happen. Nobody is reporting it, you are the one and only with this specific Restart problem.
You might try adding this folder to the antivirus Exclusions too:
%PROGRAMDATA%\Virtuali
ANOTHER possible explanation might be one of your sceneries .BGL files corrupted, which will both force a cache rebuild and, if it's corrupted, will likely made the program crash. That might explain why nobody else is reporting this, since a local corruption of a .BGL is something unique to your installation.
Chrjs:
Good news, I might have found the cause of my problem. Since your last reply I kept on checking everything I could on my computer by trial and error. And today I stopped any background process running one after the other and there it was: a small program called "Display Pilot", which was installed with my latest main monitor ( I have several) from Benq already more than 1,5 years ago. Disabling this process and finally I can restart the couatl service and it does not disappear but does what it is suppossed to do! So I guess anybody having problems with a disappearing couatl service might try to stop any unnecessary background tasks in the task manager, maybe there is some unexplainable incompatibility....
I will now test the new "soltution" if it lasting.... I hope so
thank you very much for your work
kind regards
chris
virtuali:
--- Quote from: Chrjs on April 10, 2022, 04:48:14 pm ---a small program called "Display Pilot", which was installed with my latest main monitor ( I have several) from Benq already more than 1,5 years ago.
--- End quote ---
Does this software use some global hotkeys which you could use even if it's not in focus ? Those sometimes cause this kind of troubles, because what is called a "global hook", is considered an intrusive behavior, that might cause other software to fail. We had issues in the past with some Instant messaging software, which hooked keys so you could take a call even if you are in another app.
Chrjs:
--- Quote from: virtuali on April 10, 2022, 06:16:46 pm ---
--- Quote from: Chrjs on April 10, 2022, 04:48:14 pm ---a small program called "Display Pilot", which was installed with my latest main monitor ( I have several) from Benq already more than 1,5 years ago.
--- End quote ---
Does this software use some global hotkeys which you could use even if it's not in focus ? Those sometimes cause this kind of troubles, because what is called a "global hook", is considered an intrusive behavior, that might cause other software to fail. We had issues in the past with some Instant messaging software, which hooked keys so you could take a call even if you are in another app.
--- End quote ---
I have unfortunately no idea, I have never used it but I noticed it in my task manager. It seems as with it you are somehow controlling the monitor. I don't see any negative impact disabling it. Maybe it uses some global hotkeys, but i really don't know.
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