Products Support > GSX Support FSX/P3D

Couatl disappears when restarting service **SOLVED**

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Chrjs:
Hi,
the issue is still present. Any help?
Thank you very much
Kind regards
chris

virtuali:
I must have missed your last post and, of course, I cannot reproduce the problem, but I think I found the real cause, checking your log better:

- YOU ARE USING the 32 bit version of Couatl in P3D V5, that's likely because you modified by hand the add-on.xml to do so, since our installer obviously configure it to use the 64 bit version, which is the one to use with P3D 4 and 5.

Or, perhaps another add-on that manages the add-on.xml files might have replaced the correct add-on.xml with a very old version, maybe coming from years ago, when we used a single 32 bit executable for FSX and P3D.

So yes, of course it's to be expected having issues when using the 32 bit version of the program in P3D V5 since, after we released the 64 bit version, in September 2020, we don't test the 32 bit version in P3D anymore, it's remarkable it even starts once...

Chrjs:
Thank you very much for your replay. Sounds like a good idea. But how can i reconfigure it to use the 64bit version? Again, I uninstalled P3D and all associated with FSDT completely and reinstalled it even using different locations.

virtuali:

--- Quote ---Thank you very much for your replay. Sounds like a good idea. But how can i reconfigure it to use the 64bit version? Again, I uninstalled P3D and all associated with FSDT completely and reinstalled it even using different locations.
--- End quote ---

If you "just" uninstall GSX, without replying YES to the question "Do you remove the Add-on Manager?", the add-on.xml with your modified line won't be removed so:

- Uninstall GSX that way, replying YES to the question "Do you remove the Add-on Manager?"

- Check the "Documents\Prepar3d V5 add-ons" folder and be sure the "Fsdreamteam Addon Manager" folder there has been removed.

- Reinstall GSX.

Chrjs:
Hi again,
so I did everything you said.
- i uninstalled GSX saying yes to removing the addon manager as well
- i manually deleted any folders I could find (the Addon manager folder, the virtuali folders in programapps/local/roaming - there was no folder in the documents P3D folder)
- i reinstalled the universal installer and gsx
still teh same happens as before - it just disappears and does not restart.

on ething i noticed is that all my products in the universal installer were still active (even the ultra old ones like enbr), so there must be something of fsdt/virtualy remaning on my computer even after uninstalling/deleting all the folders. Is there someting in the regedit or anywhere else? How can I clean up the system of these remnants completely? I again attach the log just before I hit restart the service.
kind regards
chris

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