GSX Pro No Sound

[Andy764]

Hi,
Recently all sounds from GSX have stopped working (9 times out of 10.)   I have checked the settings are outputting to correct device and al shows as ok.
I've restarted Couatl engine and still nothing.
All other sounds from MSFS 2020 and Prosim work as they should be.
I've attached both the ini file and a ERR file from the Virtuali folder.

Thanks
Andy

[Silverfox15]

I am having the same problem, and I have tried everything to get the sound working. I am using MSFS2024 SU beta 4, I have uninstalled GSX several times and still cannot get the sound to work. The notification badges show up like 'boarding requested' but there is no voice or external sounds like baggage loading it's like the sounds are muted. All other sounds that are used in MSFS2024 are fine.

[virtuali]

There are no issues whatsoever with GSX sound, and of course we are all been using SU4 beta since it came out. Check all the following:

- the correct audio device is selected in GSX

- windows is not automatically muting the sound when an app is out of focus, it's an option that will cause this.

[Silverfox15]

-the correct audio device is selected in GSX: The same audio device has been the default as long as I have owned GSX. Just as a test when I select a different audio device such as a headset, the whole app resets and starts to load all over again like it's just starting up for the first time. When it is finished loading there still is no sound

- windows is not automatically muting the sound when an app is out of focus, it's an option that will cause this:  all the apps I have running in MSFS2024 have sound except GSX, that includes SayIntensions, BeyondATC, and Fenix and any other addon app I use.

[virtuali]

Other than confirming there are no problems with GSX audio, I only listed the two most common cases, that doesn't mean you can't have other non-GSX related issues that should be solved in other ways so, let's add the less common ones:

- an issue with the audio drivers. GSX uses OpenAL audio, so it's required the audio drivers supports it. Sometimes it's best to use the default audio drivers that are included in Windows, sometimes it's best to use the custom drivers (mainboard, audio card) supplied by the hardware suppliers, there's no rule, you can only try.

- if you have removable devices (wireless headsets), you must selected again them in GSX after they are activate: they are not picked up automatically.

- if you have devices that go into low-power mode, they might disappear from GSX. We have some defensive code to prevent those device to sleep, but it might not always work with all of them because, again, it depends on their drivers.

- a conflict with some other audio-related apps like messengers, chats, etc.

All these cases has been discussed and solved in the past following users reports, so I'm not making them up, they are just the less common ones.

[Silverfox15]

Thanks for the info I'll take a look at all the possibilities you posted and see if something might be the cause. Just strange that it just started to happen after all this time using GSX.

[Andy764]

For my case.  It works occasionally..  Like maybe once or twice in every 10 flights/usage. 
I'm a creature of habit so the boot up routine is always the same.
MSFS - Wait for it to load fully, then Prosim modules followed lastly by CFY TQ control panel.

GSX is working all of the actions happen even the "subtitles" in the screen corner.  Just no audio.  (nothing from GSX anyways, ground calls, ambient vehicles, pax boarding etc) 

I've tried with the generic windows drivers as well as the updated version from ASUS.
Theres nothing on this PC other than FS stuff, no messengers, Whatsapps ir email programs.  I don't have a microphone so I ruled any conflict between input and output out.

Thank you for any further pointers you can give.

Andy

[virtuali]

A GSX log might be useful.

[Silverfox15]

Umberto, ok did a lot of messing around with the sound. Still dos not work with the external speakers, however if I change all three settings to my headset which is a Logitech pro X wired headset the sound works. So I'm not sure where to look, you mentioned something about a GSX log to Andy, where can I find that?

[Andy764]

Make sure in the GSX settings page (Under troubleshooting) that the Log files option is ticked. 
The log file should then be located in Appdata\Roaming\Virtuali folder.

Mine actually worked last night so when it fails next time I'll attach a log file.

Andy

[Silverfox15]

Thanks for the info, can I ask how did you get it to work?

[Andy764]

Mines intermittent.  So it wasnt a case of getting it to work, thisbtime it just did.  Next time it probably won't.   Next time itvfails Ill upload the log file.