Products Support > GSX Support FSX/P3D

GSX v2 crashes on Exit - kernelbase.dll

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Nyxx:
I just had a thought, well it is 5am,
I down loaded GSX v2 from the GSXv2 page. I did not install GSXv1

Should I have done that first?

virtuali:

--- Quote from: Nyxx on May 25, 2019, 06:46:46 am ---I down loaded GSX v2 from the GSXv2 page. I did not install GSXv1
--- End quote ---

The installer is only one and it always installs both. I'm sorry but, if the issue is the usage of Windows 7, which seems confirmed, there's just nothing you can do.

It's really a big problem having a crash on exit ? It's not as if you are losing any data, and the OS should clean up open files in any case. Have you tried disabling RTT from the Addon Manager ? The previous user said he fixed it by reinstalling drivers, and RTT is a feature that relates to video drivers, since it calls DirectX directly, so you might want to try that.

Note that, in order to be effective, you must disable RTT, exit the sim (don't worry if you still have a crash the first exit), and restart it, since it's being read only on the next simulator restart. Note that, disabling RTT will lose you numbers on Jetways, and you won't be able to use most of the the upcoming PBR update if you disable it. So, assuming this is in fact the problem, you might decide it would be best living with the error message on exit, at list until you'll update the OS.

Nyxx:

--- Quote from: virtuali on May 25, 2019, 08:47:52 am ---
--- Quote from: Nyxx on May 25, 2019, 06:46:46 am ---I down loaded GSX v2 from the GSXv2 page. I did not install GSXv1
--- End quote ---

The installer is only one and it always installs both. I'm sorry but, if the issue is the usage of Windows 7, which seems confirmed, there's just nothing you can do.

It's really a big problem having a crash on exit ? It's not as if you are losing any data, and the OS should clean up open files in any case. Have you tried disabling RTT from the Addon Manager ? The previous user said he fixed it by reinstalling drivers, and RTT is a feature that relates to video drivers, since it calls DirectX directly, so you might want to try that.

Note that, in order to be effective, you must disable RTT, exit the sim (don't worry if you still have a crash the first exit), and restart it, since it's being read only on the next simulator restart. Note that, disabling RTT will lose you numbers on Jetways, and you won't be able to use most of the the upcoming PBR update if you disable it. So, assuming this is in fact the problem, you might decide it would be best living with the error message on exit, at list until you'll update the OS.

--- End quote ---

Thank you for your reply.
I had already done a DUU safe mode install of the latest drivers. I did try the RTT but it made no difference. Yes, I can live with it like you say its just a close down error. P3D has closed it still shows in task manager and when it goes from there then it triggers the report.
So yes I can live with that. I just hope as am really looking forward to your big update I don't get any in-game crasher. But we will have to wait and see.

David.

jonathan_f:
Hi Umberto,

I have this exact same problem which has plagued me for months. I also get kernelbase.dll crashes in flight which is even more annoying.

After trying everything to solve it, including re-installs of things and new drivers, and through trial and error discovered the issue only occurs when GSX is active, I finally saw this post, only to find in dismay that disabling RTT does not even fix the issue for me. And besides that, it's not a fix it's a workaround and also disables a bunch of useful functionality.

But "reading between the lines", what you are saying is that W7 users must upgrade to W10 in order not to have this issue, just because YOU or your team don't use W7 anymore. I find this to be a very dismissive attitude since it says on the GSX2 page at Simmarket that W7 is a supported platform:

"REQUIREMENTS

This is not a Stand-Alone product, the base GSX Product is required.
GSX Level 2 is compatible with FSX+SP2 minimum, or FSX+Acceleration Pack or FSX:Steam Edition, or any version of Lockheed Martin Prepar3D.
Prepar3D 4 is fully supported and it's strongly suggested.
Windows 10 or Windows 7/8, 32 and 64 bit editions are supported. "

Therefore it is reasonable for my expectation to be that if a software developer sells a product that he says it works on W7 then it should also be properly supported on that platform and the customer should not be dismissed with a "you have to upgrade" attitude. You are not selling GSX2 on a W10 only platform and it's ridiculous to tell your customers that they need to upgrade to stop a crash from occuring.

Umberto, your GSX product is really good and I love using it, and your support is always right up there. Please don't get extremely defensive at my post above, but if you are selling a product on a certain platform then you must support customers on that platform properly.

Jonathan

virtuali:

--- Quote ---I have this exact same problem which has plagued me for months. I also get kernelbase.dll crashes in flight which is even more annoying.
--- End quote ---

The crashes in flight don't have anything to do with GSX. The issue related to GSX+Windows 7 is ONLY the crash on exit. Just because the name of the .dll is the same, doesn't mean it's the same problem.


--- Quote from: jonathan_f on June 13, 2019, 07:23:41 am ---But "reading between the lines", what you are saying is that W7 users must upgrade to W10 in order not to have this issue, just because YOU or your team don't use W7 anymore.
--- End quote ---

Not "between the lines". And it's not just "we" that said that: it's Microsoft which is saying that, each time you boot Windows 7:




--- Quote ---I find this to be a very dismissive attitude since it says on the GSX2 page at Simmarket that W7 is a supported platform:
--- End quote ---

We already updated the GSX description page on our site to remove Windows 7, and asked Simmarket to update their description too.


--- Quote ---You are not selling GSX2 on a W10 only platform and it's ridiculous to tell your customers that they need to upgrade to stop a crash from occuring.
--- End quote ---

Yes, we are now. But that's besides the point, of course, because you might have bought it when Windows 7 was still indicated as supported. Because, obviously, the end of support for Windows 7 is NOT something "we" control, but has been decided by Microsoft years ago. So, even if you might have purchased GSX when Windows 7 was still supported, that doesn't mean it won't follow the natural lifecycle of the OS.

Because, as I already explained so many times already, we haven't "decided" to stop supporting Windows 7. It just happened naturally, because some of the API in the Windows SDK we use might have been deprecated by Microsoft in the meantime, or they might just be bugged ON WINDOWS 7 ONLY and Microsoft might not care enough, considering the OS entered in a limited support state 5 years ago, and will be *totally* unsupported starting next January.

Using an unsupported OS it's your own decision, which comes with consequences, like not getting any updates, not even the security ones from the next January (and this is WAY more serious than the irrelevant crash on exit), and having application that will show issues, like the crash on exit.

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