Products Support > GSX Support FSX/P3D
GSX v2 crashes on Exit - kernelbase.dll
PlatovGena:
Yes, probably the easiest way to say that we no longer support this platform is to ask simmarket to remove W7 from support and turn away from the buyer of your product.
virtuali:
--- Quote from: PlatovGena on August 08, 2019, 06:44:08 pm ---Yes, probably the easiest way to say that we no longer support this platform is to ask simmarket to remove W7 from support.
--- End quote ---
We already did that, both on our site and on Simmarket as well, since even there, GSX L2 lists Windows 8 as the minimum required OS. We forgot to update the description on Simarket for the base GSX, so that will be updated too. But that's not really the point because:
- It's not that GSX doesn't work on Windows 7, because it obviously does. There's only an error on exit.
- Not all users would be annoyed just the same by this minor issue which happens only on END OF LIFE operating system. You are using an OS which has been discontinued 4 years ago, and from January you won't even receive SECURITY updates, and you are worried of an meaningless message *after* the simulator has quit ? Get serious.
- You WILL update the OS sooner or later, for the above reason.
- Our products comes with a TRIAL version so, it's up to you do check how the product works on your outdated OS and if and how that minor issue really annoys you and, you can decide NOT to purchase, is *that* simple.
--- Quote ---turn away from the buyer of your product
--- End quote ---
Then go tell Microsoft, who has made the same to your entire OS.
alihor:
Hi Umberto, and Hi forum readers
I have this kernelbase.dll error (KB) on EXIT of P3D also on WIN7 and P3D V4.5
After having this error since nearly 8 month I installed again on a clean machine WIN7, P3D V4.5, ORBX sceneries, Active Sky, etc.
AND GSX L1+L2 v1.9.2.
The KB error still shows up after exiting P3D.
Btw.: GSX runs perfect, as to my short tests and I have two different GSX licenses.
Now I installed on another PC WIN10 and all the stuff above without GSX. On P3D exit NO ERROR !!.
Then I installed GSX on this sytem and the KB error shows up again.
Therefore I believe, that GSX is the reason for this trouble.
My system is WIN7 PRO and WIN10 PRO, Prepar3D_v4_Academic_4.5.14.34698, ActiveSky, GSX L1+L2, FSL A320, ORBX sceneries (Basic + Regions),
After completely new PC installations of WIN, drivers, P3D, etc. the errors came back!
I am at the end of my knowledge!
What can you recommend for additional trouble shooting and what information do you need more?
I am an IT / PC expert.
thanks for your help
Alhard
virtuali:
--- Quote from: alihor on November 23, 2020, 12:24:31 pm ---After having this error since nearly 8 month I installed again on a clean machine WIN7, P3D V4.5, ORBX sceneries, Active Sky, etc. AND GSX L1+L2 v1.9.2.
The KB error still shows up after exiting P3D.
--- End quote ---
This is entirely normal. Windows 7, as been discussed quite extensively in this thread:
- Is not supported anymore by Microsoft
- Is not supported by GSX *Because* in order to keep supporting on the supported OS, we MUST keep updated our Windows SDK, which caused the loss of fully compatibility with Windows 7.
So no, the problem is NOT caused by GSX, but rather your usage of it on an unsupported OS. The product page indicates Windows 8.1 as the minimum supported OS, with a recommendation to use Windows 10, because that's the only OS we test it with it.
Just be happy your only issue is the otherwise completely harmless error on exit, which doesn't have any effect on the operations of the sim or the OS ( all memory used by an app is automatically reclaimed by the OS anyway, when the app exits ), but this can change at any time, and you might eventually find GSX will not even start in Windows 7, maybe after a future update.
So, the issue in Windows 7 won't be checked of fixed, because it's likely caused by something related to using newer Windows SDK that are not fully compatible with Windows 7 ( which is normal, since the OS is completely unsupported by MS now ), so even if we had the means to test it ( we don't, nobody here has used Windows 7 in years, and it's not even possible to buy a copy now ), we couldn't probably fix it anyway.
Under Windows 10, we don't have any reports of that crash on exit.
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