Products Support > GSX Support FSX/P3D
GSX v2 crashes on Exit - kernelbase.dll
Nyxx:
With W7
P3D v 4.4 I saw when I went into "view reliable history" every single time P3D closed upon closing I got the same "Crash" report.
So with the new HF1 for 4.5, I wiped 4.4 off PC along with everything. To start completely from new.
These are the steps I did.
Installed Orbx Global/OLC/some of there airports/libs, after every single one, one by one, I opened P3D and close it, looked at "view reliable history", nothing.
Then I set about installing all my airport.
After every single one I would open P3D close it "view reliable history" check for a "crash" on exit, nothing.
Installed 25 airports one by one = nothing.
Installed GSXv2 opened P3D, closed p3D....BOOM! "view reliable history" = P3D "crash" kernelbase.dll
It's not "crashing" in flight but on close down of P3D.
I meticulously installed one thing at a time to get to the root of this on a completely fresh installed. GSXv2 seem not to close properly and making P3D report a "crash" on exit with kernelbase.dll.
Is there a way to stop this, please.
virtuali:
--- Quote from: Nyxx on May 22, 2019, 11:27:31 am ---I meticulously installed one thing at a time to get to the root of this on a completely fresh installed. GSXv2 seem not to close properly and making P3D report a "crash" on exit with kernelbase.dll. Is there a way to stop this, please.
--- End quote ---
Doesn't happen here, and nobody else reported it so no, it's not GSX, but some kind of conflict with something else.
However, you said you use Windows 7, and you must understand that Windows 7 mainstream support ended in 2015 (4 years ago!), and in January 2020 Microsoft will stop supporting it entirely, not even with security updates.
Nobody at FSDT ever uses Windows 7 anymore, which means we cannot test, fix, or do anything else that happens with it. By January 2020, we'll prevent installing under Windows 7 entirely so, I suggest updating the OS as soon as possible, because we cannot support you if you run an unsupported OS.
Nyxx:
Hi,
Well, it's not just me here is a link to the topic I saw with the exact same problem.
But he is also running with W7.
https://www.avsim.com/forums/topic/552280-p3dv44-crashes-on-exit-kernelbasedll-errors/
Probably no one is seeing it on your team because it's a W7 "problem" but like I said it's only when GSXv2 was installed.
Can you give any help to why this only happens on installing GSXv2 and any way to find a soluuion?
I will be getting a new PC later this year so W10 then.
Am not asking you to support W7 but a lot still use it and any help to stop the report would be welcome.
virtuali:
--- Quote from: Nyxx on May 22, 2019, 12:45:23 pm ---Well, it's not just me here is a link to the topic I saw with the exact same problem. But he is also running with W7.
--- End quote ---
That's seems to confirm the issue.
--- Quote ---Probably no one is seeing it on your team because it's a W7 "problem" but like I said it's only when GSXv2 was installed.
--- End quote ---
That's what I've said, in fact.
--- Quote ---Can you give any help to why this only happens on installing GSXv2 and any way to find a soluuion?
--- End quote ---
We don't know. Most likely, some kind of C++ API call we need, which is not supported on Windows 7 anymore.
--- Quote ---Am not asking you to support W7 but a lot still use it and any help to stop the report would be welcome.
--- End quote ---
Well, in fact you are asking to support Windows 7. Something that is becoming almost impossible for us today, 4 years after its mainstream support stopped.
part-time-punk:
Hi,
I had a kernelbase.dll crash on Saturday.
I fixed it by running DDU in safe mode (https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) then installing the latest driver for my video card.
Might not apply to you, but it fixed it for me.
Dave.
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