FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: FerrevmVnion on April 03, 2025, 05:41:54 pm
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... this message is new, the error is still ne same .... GSX Crashed after departure and is unable to get alive again ... log stops at
Running in mode: Microsoft Flight Simulator 2024
SharedMemInterface connected
Python 2.7.16 Stackless 3.1b3 060516 (default, Mar 9 2019, 21:32:11) [MSC v.1500 64 bit (AMD64)] wxPython 3.0.2.0
Couatl v5.0 (build 5621)
log started on Thu Apr 3 17:40:05 2025
connecting to SimConnect...
connected to SimConnect
connected to bglmanx
RunningMode::pathToInstalledPackages H:\MSFS2024\
Loading addons
Loading addon common
Addon common loaded
Loading addon LiveUpdate
Addon LiveUpdate loaded
requesting AddOn list to bglmanx
the only way to get it back is.... ESC to the "Exit menu", close the dead-looping coutl64_msfs2024.exe in the taskmanager and restarting the exe while in the ESC-Leaving menu
What is the bglmanx and what might stop it to be read while within the flight and makes it able to read while in the "ESC-Menu" ?
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First, I cannot reproduce this problem.
Your log is misleading, if it stops there, it doesn't mean bglmanx is the cause, that's the only operation that completed before crashing, so a Windows event viewer with the crash might be more useful.
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Its a strange error .. today GSX didnt crashed after takeoff but refused to work on first free flight join .....nothing in the WER but it stuck on the "searching addon packages" screen with 100%, process coutl64_msfs2024 is still running ....
And then its the same struggle to get it back working as in my other thread
I dont know why it comes back but after couple of restarting the process its back again ... but what is needed is to "ESC-ing" the flight
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Hi Umberto:
GSX menu does not load. It is a new error. Please see the attached screen print. Please help.
I tried several times restarting Couatl64_MSFS2024. Menu never appears. Hung forever. It is a serious issue. Need your attention Thanks.
I tried MSFS 2020 same issue. Error log is attached. Should I reinstall?
Best regards,
Palitha
04-28-2025
Reinstalled all. Menu still does not appear. Please advice.
04-29-2025
This issue is still There. I did whatever I can to fix it. No luck. Now I have to use Pushback helper . MSFS 2020 is fine.
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Same Issue
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Go back to Main screen and push Fly Now button again. I found that this help if I get this problems.
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Same issue here as well. It consists for about two weeks now.
Restarting couatl does not help, restarting the flight and even reinstalling GSX do not help either.
I tried switching between SU1 and the SU2 beta, but neither helped either.
Here's an observation: When using the Fenix Airbus GSX operates normally until I eventually need to open the menu for pushback instructions.
With any other addon that has GSX integration (A350 or MD80) there's no response in the GSX menus.
GSXs own menu does not open either, neither through the menubar nor the key combination.
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I can only repeat and confirm it doesn't happen here. Please follow all the suggestions in the manual on Page 97, and most importantly,wait before restarting again if it's the first time after an update, because on the first restart it's rebuilding the models cache, and if you restart it before it's done, it will start again, and again, so you do into a loop.
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Something is definitely not right. This error continues for MSFS 2024. Any solution other than what is posted greatly appreciated.
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I tried it again now (not that I wasn't sure, I start MSFS 2024 dozen of times every day) and I can only repeat and confirm it doesn't happen here.
Please follow all the suggestions in the manual on Page 97, and most importantly,wait before restarting again if it's the first time after an update, because on the first restart it's rebuilding the models cache, and if you restart it before it's done, it will start again, and again, so you do into a loop.
Try to close the menu, restart the Couatl engine, wait 20-30 seconds, then open the menu.
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Hi Umberto:
I tried that too. No help at all. This issue is only in MSFS2024. MSFS 2024 is all good except this issue. I am back to MSFS 2020. I will be using MSFS 2024 only for GA flights.
Best regards,
Palitha
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I tried that Umberto, but it does not work. The same issue keeps happening.
The advice from the manual does not help either.
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This bug still there. it does not open the menu in both MSFS 2020 and 2024.
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Hi Umberto:
Reinstalled from scratch. Issue remains. Surprisingly,
this is how installer looks like for 2024 GSX. MSFS 2020. it worked after reinstallation not in MSFS2024. Hope this will continue to work with MSFS2020 at least. Please help on MSFS 2024. If we have to go for an update please let us know. Thank you in advance.
Best regards,
Palitha
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Dear Umberto,
i did a fresh install of MSFS 2024 and relinked GSX. Also did a complete clean install.
The Problem is that the free flight wouldn't load because it's getting stuck at the world map after starting the flight, even when fully zoomed out.
There was a post in last december which explained the issue with the jetways and airport services.
My GSX config for MSFS 2024 shows a blank jetways and airport services category so everything should be fine here?
With GSX unlinked the flight loads without any issue.
Do you have an idea how to fix this problem?
Thanks in advance.
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Hi There
After installation of version 3.4.7 latest update of the installer. Installer does not show buttons. GSX menu does not open in FS2024. Please see the screen captures.
Please help.
Thank you
best regards
Palitha
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Anyone home? My GSX is unusable for weeks now and we're getting no responses from support... is that your idea of customer service?
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Same issue, every flight.
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Same here even after restarting the program goes right back to the same screen and just spins
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Same here, let's hope you have more luck getting support on this than I have. Except for essentially an "RTFM" and a "read the manual" (which only advises to restart couatl - which does NOT fix the problem - I couldn't get any answers...
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You are mixing two entirely different things, completely unrelated to each other:
- Fact the GSX replacements jetways page is empty, is completely normal in 2024, because you were never supposed to used them in 2024, now it's not even possible to enabled them by mistake, because they are in a separate package installed only in MSFS 2020.
- The menu stuck on loading doesn't happen here, and the manual has TWO different chapters to help troubleshooting this:
1) Page 97 deals with all possible reasons and all suggestions that are all proven to work, if the menu is stuck on loading AND the Couatl engine IS running.
2) Page 95 deals with Troubleshooting in case the Couatl engine is NOT running.
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Except for essentially an "RTFM" and a "read the manual" (which only advises to restart couatl - which does NOT fix the problem - I couldn't get any answers...
Of course it fixes the problem, as explained so many times:
- If you have just updated GSX, it will rebuild the models cache on the next startup, so it's NORMAL it will take longer to start. But, if you restart again while is rebuilding the models cache you are causing the problem, because you are forcing it to start another cache rebuild from scratch on restart, so if you keep insisting on restarting, it will never complete, so it will never start.
This simply means, after having run the FSDT Live Update, you must just wait LONGER before deciding to restart, because most of the times is not even required, you only had to wait.
- Assuming the Couatl engine IS running (if you can restart it, it's assumed it *is* running), when the menu appears to be stuck there, it's because GSX is WAITING for the sim to call it back, and this requires both Simconnect and WASM working. If you have too many add-ons sending too many Simconnects commands OR you have a problem with another add-on using WASM that might have caused the whole WASM subsystem in the sim to either crash or malfunction, the menu might come even later than normal, even if GSX didn't had to rebuild its model cache, because the *whole* Simconnect is slowed down, or possibly stuck.
- As explained on the manual, a possible reason why Simconnect might be stuck, is having reached the maximum number of Simobjects in the sim, usually due to too much AI Traffic and/or too dense scenery and/or too high settings. If this happens, Simcoonnect first slows down then it eventually breaks down, requiring a simulator restart. If a simulator restart FIXES the problem, that's your proof the problem was this one.
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When I updated to version 3.4.7, the plane could not open the menu while in the air :( I can open the menu before I take off and after I land, but I can't use it while I'm in the air :o Everything was working fine before 3.4.7
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This issue in MSFS 2024 is not solved. Menu with "Failed to load GSX Menu Please wait, it might appear later..." is still on forever. Please help. I followed all your advice so far. No help.
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I can only confirm I was never able to reproduce this problem, we added a new Beta channel open to everybody to try new features in advance. If you select the Beta Channel in the installer, it will show a red "beta" sign on the installer, to confirm you are in the Beta, and there you can find version 3.4.8, which adds the following changes:
- A Completely rewritten menu code, which should be more reliable in detecting Simconnect slowdowns and other issues that might prevent the menu to load, the timeout before giving up (no response from the sim) has also been raised to 1 to 2 minutes, which should help when the sim stops responding from more than a certain amount of time.
- The removal of Wingwalkers if all custom Pushback slots are flagged not to use them.
- The fix for the VGDS ETD not refreshing.
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Will the Beta version address the problem where GSX Main Menu shows as 'Flying' when my aircraft is well below 10,000 feet when activated e.g. 2300 feet?
In the above situation immediately upon touchdown the menu opens at the correct airport enabling selection of the parking stand etc.
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Will the Beta version address the problem where GSX Main Menu shows as 'Flying' when my aircraft is well below 10,000 feet when activated e.g. 2300 feet?
Not yet, this is under investigation and it's a whole different issue possibly related to the latest update which allowed to have the destination airport always on top of the list.
The Beta version addresses mainly the issue discussed here, which is just a failure to load the menu.
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Will the Beta version address the problem where GSX Main Menu shows as 'Flying' when my aircraft is well below 10,000 feet when activated e.g. 2300 feet?
In the above situation immediately upon touchdown the menu opens at the correct airport enabling selection of the parking stand etc.
I have the same problem, I tried to update the beta version
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I have the same problem, I tried to update the beta version
As I just wrote in my previous post: the issue of not seen the airports list when in flight is is under investigation and it's a whole different issue possibly related to the latest update which allowed to have the destination airport always on top of the list.
The Beta version addresses mainly the issue discussed here, which is just a failure to load the menu.
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Same exact issue here as well. It's random. Sometimes it will start, sometimes it wont and will just hang. Or maybe it wont work at departure airport but will work at the arrival airport or vise versa. It just depends on GSX's mood if whether or not it wants to get out of bed and go to work for whatever given flight.
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I can't use the GSX with MSFS2024 so clearly, we need an update or a patch files.
Patricio Valdes
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I can't use the GSX with MSFS2024 so clearly, we need an update or a patch files.
Have you read why I posted before ? We have a new Beta Channel, with an menu that has been almost completely rewritten (even if it looks the same), and should hopefully be more able to deal with issues like not getting a reply from the sim in time, slower systems, etc.
So before posting anything about this here, please clarify if you tried the Beta version.
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With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.
GSX became unusable. What to do next or any other try?
Patricio Valdes
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With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.
This is very sad to hear because as I've said, not being able to reproduce the problem with any of the simulators ( or, let's say, it might have happened to me once in 100 times I start the sim ), I could only guess what the problem might be, and have the menu more resilient dealing with it.
One change in the Beta is that, the amount of time the menu waits for some communication with the sim before giving up has been increased from 60 to 120 seconds. Since it normally takes 1-2 seconds at most to open, and about 10-15 seconds at most after an update, I assumed a 60 seconds was reasonable but, in fact, if a system is particularly taxed, it might really take that much. But there has been lots of changes to the menu as well that should have made it more reliable.
However, as I've said, the menu is "just" a menu, GSX can work without it (that's how the remote control works), so if there's something else that is making GSX itself stuck, the menu can't do anything to prevent it, so we need to understand the real cause, and there might be several, such as:
- Simconnect or WASM timeouts
- Too many Simobjects in the sim, causing Simconnect to first stop accepting to create new object, but eventually breaking up entirely with no other way to fix than restart the sim.
All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.
This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.
Another alternative might be having a remote assistance session, PM me if you think this might be better for you.
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When updating to the beta version, the problem of not being able to open the menu in the air cannot be solved. Hope it can be fixed
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When updating to the beta version, the problem of not being able to open the menu in the air cannot be solved. Hope it can be fixed
See my previous answer, about not being able to replicate it before, and not being able to replicate it now either, and what the best support options are in this case, which I suggested to the other user affected.
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Why my most has been deleted?
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I tried it again now (not that I wasn't sure, I start MSFS 2024 dozen of times every day) and I can only repeat and confirm it doesn't happen here.
Please follow all the suggestions in the manual on Page 97, and most importantly,wait before restarting again if it's the first time after an update, because on the first restart it's rebuilding the models cache, and if you restart it before it's done, it will start again, and again, so you do into a loop.
Try to close the menu, restart the Couatl engine, wait 20-30 seconds, then open the menu.
If it isn't happening to you but happening to some of your customers then it must be a bug you are not aware of. Why are you acting like this isnt a possibility????
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I happening to you but happening to some of your customers then it must be a bug you are not aware of. Why are you acting like this isnt a possibility????
I'm "acting" like what ? Have you read what I just wrote in the previous message where I said to refer to it to discuss further troubleshooting steps ? I'll quote it again:
All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.
This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.
Another alternative might be having a remote assistance session, PM me if you think this might be better for you.
So, what I'm really doing here, is not ONLY clearly acknowledging the possibility that it can still happen to somebody, but I'm offering TWO different options for a proper troubleshooting.
How you could have possibly misunderstood all of this with "you acting like this isnt a possibility" is really beyond me, it's exactly the opposite! Let's see the facts:
- We setup a Beta channel, to test different solutions and fixes in advance for affected users, without risking to affect unaffected users.
- I explicitly offered two direct support options which would be way quicker than keep exchanging forum messages, one on Discord, another one by remote assistance.
That's is exactly the opposite of denying the problem and when I say "It doesn't happen here", it's NOT meant to "deny" or saying I don't "believe" it happens, I'm providing a USEFUL information, because it's USEFUL for you to know it's not supposed to happen, it makes all the difference knowing the problem happens to everybody or not.
And also trying to make affected users understand the challenge of trying to "fix" something that cannot be replicated, so I can only guess what it might be, and it might not even be the same cause for everybody affected, that's why I said how we should proceed in the troubleshooting.
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UPDATE
I managed to replicate ONE case: the menu stuck on Loading if you opened it to pre-select a gate on arrival, it was a problem introduced with the recently added feature to have the planned airport always on top of the list, and it was difficult to find, because it didn't generate a panic log with an error window: the only way to know about it was to have the LOG enabled.
So at least this case is fixed, right now only in the Beta channel, will appear on released as soon we complete the next update, which will feature Seated Passengers support for the PMDG 777-200 and a new GSX vehicle.
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With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.
This is very sad to hear because as I've said, not being able to reproduce the problem with any of the simulators ( or, let's say, it might have happened to me once in 100 times I start the sim ), I could only guess what the problem might be, and have the menu more resilient dealing with it.
One change in the Beta is that, the amount of time the menu waits for some communication with the sim before giving up has been increased from 60 to 120 seconds. Since it normally takes 1-2 seconds at most to open, and about 10-15 seconds at most after an update, I assumed a 60 seconds was reasonable but, in fact, if a system is particularly taxed, it might really take that much. But there has been lots of changes to the menu as well that should have made it more reliable.
However, as I've said, the menu is "just" a menu, GSX can work without it (that's how the remote control works), so if there's something else that is making GSX itself stuck, the menu can't do anything to prevent it, so we need to understand the real cause, and there might be several, such as:
- Simconnect or WASM timeouts
- Too many Simobjects in the sim, causing Simconnect to first stop accepting to create new object, but eventually breaking up entirely with no other way to fix than restart the sim.
All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.
This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.
Another alternative might be having a remote assistance session, PM me if you think this might be better for you.
I just posted my comments in "GSX in MSFS 2024 FAQ" topic thread. I resolved the question.
Patricio Valdes
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I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.
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I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.
Just curious... how will GSX loads correct if disabled all the services? (lol).
Patricio Valdes
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I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.
Just curious... how will GSX loads correct if disabled all the services? (lol).
Patricio Valdes
If you read carefully the manual, like all others, you will know how ;). Page 97
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Will the Beta version address the problem where GSX Main Menu shows as 'Flying' when my aircraft is well below 10,000 feet when activated e.g. 2300 feet?
Not yet, this is under investigation and it's a whole different issue possibly related to the latest update which allowed to have the destination airport always on top of the list.
The Beta version addresses mainly the issue discussed here, which is just a failure to load the menu.
How is the investigation progressing on this matter? Is a resolution anticipated anytime soon?
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Same problem here. I cannot use GSX anymore since 2 months.
Of course i have tried the beta channel installation. Same result.
It has proved one thing, GSX is a real addiction. It was so good.
But now i am weaned.
Dom
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How is the investigation progressing on this matter? Is a resolution anticipated anytime soon?
If you mean the error caused by opening the menu in flight, which caused the menu to stop, it has been fixed in the Beta channel.