Failed to load GSX Menu Please wait, it might appear later...

[trisho0]

I can't use the GSX with MSFS2024 so clearly, we need an update or a patch files.

Patricio Valdes

[virtuali]

I can't use the GSX with MSFS2024 so clearly, we need an update or a patch files.

Have you read why I posted before ? We have a new Beta Channel, with an menu that has been almost completely rewritten (even if it looks the same), and should hopefully be more able to deal with issues like not getting a reply from the sim in time, slower systems, etc.

So before posting anything about this here, please clarify if you tried the Beta version.

[trisho0]

With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.
GSX became unusable. What to do next or any other try?

Patricio Valdes

[virtuali]

With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.

This is very sad to hear because as I've said, not being able to reproduce the problem with any of the simulators ( or, let's say, it might have happened to me once in 100 times I start the sim ), I could only guess what the problem might be, and have the menu more resilient dealing with it.

One change in the Beta is that, the amount of time the menu waits for some communication with the sim before giving up has been increased from 60 to 120 seconds. Since it normally takes 1-2 seconds at most to open, and about 10-15 seconds at most after an update, I assumed a 60 seconds was reasonable but, in fact, if a system is particularly taxed, it might really take that much. But there has been lots of changes to the menu as well that should have made it more reliable.

However, as I've said, the menu is "just" a menu, GSX can work without it (that's how the remote control works), so if there's something else that is making GSX itself stuck, the menu can't do anything to prevent it, so we need to understand the real cause, and there might be several, such as:

- Simconnect or WASM timeouts

- Too many Simobjects in the sim, causing Simconnect to first stop accepting to create new object, but eventually breaking up entirely with no other way to fix than restart the sim.

All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.

This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.

Another alternative might be having a remote assistance session, PM me if you think this might be better for you.

[sigua_0118]

When updating to the beta version, the problem of not being able to open the menu in the air cannot be solved. Hope it can be fixed

[virtuali]

When updating to the beta version, the problem of not being able to open the menu in the air cannot be solved. Hope it can be fixed

See my previous answer, about not being able to replicate it before, and not being able to replicate it now either, and what the best support options are in this case, which I suggested to the other user affected.

[bouse]

Why my most has been deleted?

[Propilot23k]

I tried it again now (not that I wasn't sure, I start MSFS 2024 dozen of times every day) and I can only repeat and confirm it doesn't happen here.

Please follow all the suggestions in the manual on Page 97, and most importantly,wait before restarting again if it's the first time after an update, because on the first restart it's rebuilding the models cache, and if you restart it before it's done, it will start again, and again, so you do into a loop.

Try to close the menu, restart the Couatl engine, wait 20-30 seconds, then open the menu.

If it isn't happening to you but happening to some of your customers then it must be a bug you are not aware of. Why are you acting like this isnt a possibility?

[virtuali]

I happening to you but happening to some of your customers then it must be a bug you are not aware of. Why are you acting like this isnt a possibility?

I'm "acting" like what ? Have you read what I just wrote in the previous message where I said to refer to it to discuss further troubleshooting steps ? I'll quote it again:

All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.

This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.

Another alternative might be having a remote assistance session, PM me if you think this might be better for you.

So, what I'm really doing here, is not ONLY clearly acknowledging the possibility that it can still happen to somebody, but I'm offering TWO different options for a proper troubleshooting.

How you could have possibly misunderstood all of this with "you acting like this isnt a possibility" is really beyond me, it's exactly the opposite! Let's see the facts:

- We setup a Beta channel, to test different solutions and fixes in advance for affected users, without risking to affect unaffected users.

- I explicitly offered two direct support options which would be way quicker than keep exchanging forum messages, one on Discord, another one by remote assistance.

That's is exactly the opposite of denying the problem and when I say "It doesn't happen here", it's NOT meant to "deny" or saying I don't "believe" it happens, I'm providing a USEFUL information, because it's USEFUL for you to know it's not supposed to happen, it makes all the difference knowing the problem happens to everybody or not.

And also trying to make affected users understand the challenge of trying to "fix" something that cannot be replicated, so I can only guess what it might be, and it might not even be the same cause for everybody affected, that's why I said how we should proceed in the troubleshooting.

[virtuali]

UPDATE

I managed to replicate ONE case: the menu stuck on Loading if you opened it to pre-select a gate on arrival, it was a problem introduced with the recently added feature to have the planned airport always on top of the list, and it was difficult to find, because it didn't generate a panic log with an error window: the only way to know about it was to have the LOG enabled.

So at least this case is fixed, right now only in the Beta channel, will appear on released as soon we complete the next update, which will feature Seated Passengers support for the PMDG 777-200 and a new GSX vehicle.

[trisho0]

With Beta version still the GSX spinning forever. It looks like GSX became worse because with MSFS2020 the GSX started with spinning too.

This is very sad to hear because as I've said, not being able to reproduce the problem with any of the simulators ( or, let's say, it might have happened to me once in 100 times I start the sim ), I could only guess what the problem might be, and have the menu more resilient dealing with it.

One change in the Beta is that, the amount of time the menu waits for some communication with the sim before giving up has been increased from 60 to 120 seconds. Since it normally takes 1-2 seconds at most to open, and about 10-15 seconds at most after an update, I assumed a 60 seconds was reasonable but, in fact, if a system is particularly taxed, it might really take that much. But there has been lots of changes to the menu as well that should have made it more reliable.

However, as I've said, the menu is "just" a menu, GSX can work without it (that's how the remote control works), so if there's something else that is making GSX itself stuck, the menu can't do anything to prevent it, so we need to understand the real cause, and there might be several, such as:

- Simconnect or WASM timeouts

- Too many Simobjects in the sim, causing Simconnect to first stop accepting to create new object, but eventually breaking up entirely with no other way to fix than restart the sim.

All of this can be of course troubleshooted but, since I cannot reproduce it (I just loaded MSFS 2020 while I was writing this, with the PMDG 777-200, menu loaded instantly in less than 1 second, then I tried it again after removing the GSX models cache, it loaded in about 10 seconds, as expected ), the only possible way to find why it's happening to you, is checking all possible logs on your system.

This is really not feasible to do on a forum, because it would involve a constant back and forth of lots of things to check while they are happening, so I suggest you come to the GSX Community channel on Discord (and if you register with another nickname, make it clear who you are on the forum), open a thread on the help-support section, and I can follow you at every step.

Another alternative might be having a remote assistance session, PM me if you think this might be better for you.

I just posted my comments in "GSX in MSFS 2024 FAQ" topic thread. I resolved the question.

Patricio Valdes

[Art69]

I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.

[trisho0]

I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.

Just curious... how will GSX loads correct if disabled all the services? (lol).

Patricio Valdes

[Art69]

I don t know if is related, but after I disable all the services for GSX in the main installer page the GSX load correct every flight. No more failed to load issue on MSFS2020.

Just curious... how will GSX loads correct if disabled all the services? (lol).

Patricio Valdes

If you read carefully the manual, like all others, you will know how  . Page 97

[chumley]

Will the Beta version address the problem where GSX Main Menu shows as 'Flying' when my aircraft is well below 10,000 feet when activated e.g. 2300 feet?

Not yet, this is under investigation and it's a whole different issue possibly related to the latest update which allowed to have the destination airport always on top of the list.

The Beta version addresses mainly the issue discussed here, which is just a failure to load the menu.

How is the investigation progressing on this matter? Is a resolution anticipated anytime soon?