Cloud9 Support > Phantom

Compatibilià Con Wind7

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virtuali:
If you use the "Register Serial" button, as the name says, it asks for your SERIAL Number.

The one that begins with "STxxxxxx" it's your ORDER Number. Your Serial Number is NOT the same thing, it's called "Serial Number" on your purchase receipt.

You need to insert that one, and it must be correct

- Don't confuse the letter "O" with the number "0" ( most common error ) or vice-versa

- Be sure it's exactly identical

- Be sure you HAVE selected the correct product. Even if the serial is correct, if you select a different product, won't work.

If you are getting a different error, such an "activation error" or similar, then maybe there's a problem with your activation because you activated too many times.  In this case, you should contact support via EMAIL, with your Order Number and we can check this.

But if you are getting a "25001 Serial not Found" error, it means you typed it wrong. There's no other solution other than typing it correctly.

Giuchir:
Okay! Then will contact You by e-mail with the respective order form, if you would kindly give me your correct email address I would be grateful. other products do not have the Aven type serial number but only reference number ... so do I need to have that as standard.Thank you

virtuali:

--- Quote from: Giuchir on December 01, 2012, 07:33:42 pm ---if you would kindly give me your correct email address
--- End quote ---

Indicated on our "Contact Us" page:

http://www.fsdreamteam.com/contacts.html


--- Quote ---other products do not have the Aven type serial number but only reference number ... so do I need to have that as standard
--- End quote ---

All products surely have their Serial Number. The short order history which is sent by email if you lose your purchase receipt lists only the Order Number. The Serial Number is listed only in the complete purchase receipt, which can be retrieve starting with your Order Number, as indicated on our FAQ page.

http://www.fsdreamteam.com/faq.html


--- Quote ---I have lost my Email receipt, how can I reactivate my product ?

You can go to Esellerate support site here:

http://store.esellerate.net/support

You can retrieve your Order History, by inserting the email you used to purchased the product, then press the "E-Mail Order History" button. Having your Order, will allow to use the server-assisted Reinstall. If you want to know your Serial Number, insert your Order Number and Email, then press the "Submit" button on the Esellerate support site: this will enter inside your Order Page, with option to see your original Email Receipt, that contains also your Serial Number.
--- End quote ---

Giuchir:
Tank you! :)

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