Jetways don't move

[kingnorris]

Yes, it's there, that's almost certain.
It took a long time to get there, and the argument about VPNs and "cloudfare nodes" is, although a possible cause, unacceptable to a customer who has paid for software.
If it turns out that this file is the only one missing, then every effort must be made to download it, even if this has to be done outside the FSDT Installer.

Everything was just fine for me before the 3.7.1 update. Heck, even before the 3.7.0 update.

Ever since we were instructed to download the offline installer, and ditch the regular one, the program has been FUBAR.

Not requesting a refund just yet, but it’s frustrating to have this program that’s broken

[heidjer1]

I agree – the .BGL named FSDT_WorldOfJetways_Lib.BGL is missing for me too, as are only 23 .JSON files.

As a test, I deleted the entire Addon Manager\MSFS\fsdreamteam-gsx-world-of-jetways folder.

I then started the update with the current version 3.7.1 using the "Check" button in GSX Pro.

Result: The .BGL file is still missing, and there were only 23 files in the Texture folder.

I would also like to add that I have already run the update check more than 10 times since version 3.7.1 was released.

Since the update via VPN is apparently not working either, we are still waiting for a solution.

[pete_auau]

its not missing on my  end, so those that are missing it all must have something in common with each other to have  this missing bgl file

[BENSON33]

Thanks, I tested it.
The jetways actually have a building connection now, and they can be controlled.
Unfortunately, the part of the jetway that connects to the building is now pink.

yes we are now missing files in the TEXTURE folder, Umberto said that this folder should contain 46 DDS and JSON files, I only have 23 JSON files for my part.

Thanks to RSKOKI who provided us with the missing FSDT_WorldOfJetways_Lib.BGL, we still have to find the missing texture files, but we are moving in the right direction.

[heidjer1]

Hooray, it works!

Many thanks to everyone who helped pinpoint the problem and provided missing data.

Let's just hope Umberto can figure out why 23 files in the texture folder and the .BGL file are missing, even after a fresh install.

[virtuali]

Let's just hope Umberto can figure out why 23 files in the texture folder and the .BGL file are missing, even after a fresh install.

I removed all posts about the shared .BGL and textures, which are no longer required (and we don't want to have a link on a file that might be updated in the future so it would create similar issues if somebody downloaded it after an official update).

The problem wasn't GSX, it wasn't an installer bug, and it wasn't a CDN issue either.

It was a bug on our upload program, which automatically sync the update server: it was programmed to IGNORE the whole "scenery" folder, which WAS correct when all jetways-related files were in the same folder, because jetways .bgl and airport services were always downloaded on the fly (because it was faster to extract them from a single .ZIP than individually checking one by one).

However, after we split the airports .BGL into the -2020 specific package, ignoring the "scenery" folder would cause not having the files required for the connection bridges to work ( the FSDT_WorldOfJetways_Lib.bgl and its textures ) on the server itself, the folder was just not there, because the uploaded was programmed to ignore it.

The key sentence here is your "even after a fresh install".

It's not like that, it's "ONLY after a fresh install". That explains why some users (including me) HAD the missing .BGL file and textures, and other didn't. Those affected were only those doing a fresh reinstall, if you just updated from a previous version, it would have worked, because when updating, the installer JUST removes the airport files from the old folder to the new -2020 package, but it would keep the FSDT_WorldOfJetways_Lib.bgl and the texture folder.

I verified it again now, by manually removing the Addon Manager\MSFS\fsdreamteam-gsx-world-of-jetways folder\scenery folder, and performed an update: all files are now restored correctly.

[BENSON33]

Perfect, we found the solution to the missing files, great for new installations that the problem is now corrected in the installer.

EDIT : I just tested after uninstalling GSX and reinstalling cleanly, you have to do a first installation of GSX and then run a check for updates so that the TEXTURE folder is complete (46 files) and the FSDT_WorldOfJetways_Lib.BGL file is present.
Installation alone is not enough, you must run a check afterwards so that the installer downloads them.

[virtuali]

Installation alone is not enough, you must run a check afterwards so that the installer downloads them.

When performing an installation, the last step is always an automatic update, otherwise you would be stuck in version 3.5.9, which is the one downloaded initially from the big ZIP files.