Encoding error message shown on screeen

[virtuali]

I merged your post because there was already a thread open about this, which confirmed we are working on it.

[firferion]

So what's the problem? Maybe you could still open access to an older version? Because right now half of the airports with GSX are simply unavailable.

[virtuali]

Have you tried updating now ?

[firferion]

Have you tried updating now ?

I have version 3.5.5 installed, but the problem still persists.

[virtuali]

I have version 3.5.5 installed, but the problem still persists.

I haven't asked if you have version 3.5.5 reported, I asked if you tried to update now. With now being now. The version hasn't changed, but we want to wait a bit to announce a new version, and get some feedback from affected users before.

That's why I asked it you tried to do an update now, and see if it's fixed, because your feedback IS useful.

[firferion]

I have version 3.5.5 installed, but the problem still persists.

I haven't asked if you have version 3.5.5 reported, I asked if you tried to update now. With now being now. The version hasn't changed, but we want to wait a bit to announce a new version, and get some feedback from affected users before.

That's why I asked it you tried to do an update now, and see if it's fixed, because your feedback IS useful.

Everything’s fine; I checked at the airports where I had the error.

[KuT]

Hello!

I confirm, I went through the old case that I wrote earlier - everything works now.

[gaspa77]

Hi, I did a new check and a new update this afternoon. I also confirm that for now everything seems to be working and the problem I had in Mexico City (MMMX) has disappeared! Great! Great work and intervention!

[fpvsteve]

It it helps this is my log file.

Simulator: MSFS 2020
Aircraft: Inibuilds A320neo (Default aircraft w/ MSFS)
Airport: EGGD (Bristol) stock scenery

I have run "CHECK" on FSDT installer, all is up to date

---
Running in mode: Microsoft Flight Simulator
SharedMemInterface connected
Python 3.7.9 Stackless 3.7 (tags/v3.7.9-slp-dirty:8ad319a856, May 22 2021, 22:48:12) [MSC v.1916 64 bit (AMD64)]
wxPython 4.2.0
Couatl v5.0 (build 5792)
log started on Thu Jun  5 20:05:00 2025

connecting to SimConnect...
connected to SimConnect
connected to bglmanx
Simulator version: 11.0.282174.999
RunningMode::pathToInstalledPackages C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages
Loading addons
Loading addon common
Addon common loaded
Loading addon LiveUpdate
Addon LiveUpdate loaded
requesting AddOn list to bglmanx
Slew mode False
bglmanx list contains 33 AddOn(s)
Loading addon LFSB
Addon LFSB loaded
Loading addon GSX
Current sim directory is C:/Program Files (x86)/Addon Manager/couatl64
Addon GSX loaded
Loading addon GSX.airports.kiah_fsdt_MSFS
Addon GSX.airports.kiah_fsdt_MSFS loaded
Loading addon KIAH2
Addon KIAH2 loaded
Loading addon GSX.airports.kord_v2_fsdt_MSFS
Addon GSX.airports.kord_v2_fsdt_MSFS loaded
Loading addon GSX.airports.ksdf_fsdt_MSFS
Addon GSX.airports.ksdf_fsdt_MSFS loaded
Loading addon GSX.airports.lszh_fsdt_MSFS
Addon GSX.airports.lszh_fsdt_MSFS loaded
Loading addon GSX.airports.cyvr_fsdt_MSFS
Addon GSX.airports.cyvr_fsdt_MSFS loaded
Loading addon GSX.airports.keyw_fsdt_MSFS
Addon GSX.airports.keyw_fsdt_MSFS loaded
Loading addon GSX.airports.kclt_fsdt_MSFS
Addon GSX.airports.kclt_fsdt_MSFS loaded
Loading addon GSX.airports.lfeq_fsdt_MSFS
Addon GSX.airports.lfeq_fsdt_MSFS loaded
Starting system monitors
[KIAH2] is active
resetVars() with Simconnect
Common onAppStart
createDefaultContainer
Current locale is English_United Kingdom.1252
Initializing audio...
Available devices:
  OpenAL Soft on Speakers (2- Razer BlackShark V2 Pro)
  OpenAL Soft on Q32G2WG3 (NVIDIA High Definition Audio)
  OpenAL Soft on Headphones (AudioPro X5 Microphone)
  OpenAL Soft on Realtek Digital Output (Realtek(R) Audio)
Created OpenAL device: OpenAL Soft on Speakers (2- Razer BlackShark V2 Pro)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 48000
   Refresh: 50
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_DEDICATED ALC_EXT_disconnect ALC_EXT_EFX ALC_EXT_thread_local_context ALC_SOFT_device_clock ALC_SOFT_HRTF ALC_SOFT_loopback ALC_SOFT_loopback_bformat ALC_SOFT_output_limiter ALC_SOFT_output_mode ALC_SOFT_pause_device ALC_SOFT_reopen_device

Context info:
   Vendor: OpenAL Community
   Version: 1.1 ALSOFT 1.23.1
   Renderer: OpenAL Soft
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX-RAM AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STATIC_BUFFER AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_bformat_ex AL_SOFTX_bformat_hoa AL_SOFT_block_alignment AL_SOFT_buffer_length_query AL_SOFT_callback_buffer AL_SOFTX_convolution_reverb AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_remix AL_SOFT_effect_target AL_SOFT_events AL_SOFT_gain_clamp_ex AL_SOFTX_hold_on_disconnect AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize AL_SOFT_source_start_delay AL_SOFT_UHJ AL_SOFT_UHJ_ex

Using EFX 1.0 extension, with 4 auxiliary send(s)
Using EAX reverb
Created OpenAL device: OpenAL Soft on Speakers (2- Razer BlackShark V2 Pro)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 48000
   Refresh: 50
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_DEDICATED ALC_EXT_disconnect ALC_EXT_EFX ALC_EXT_thread_local_context ALC_SOFT_device_clock ALC_SOFT_HRTF ALC_SOFT_loopback ALC_SOFT_loopback_bformat ALC_SOFT_output_limiter ALC_SOFT_output_mode ALC_SOFT_pause_device ALC_SOFT_reopen_device

Context info:
   Vendor: OpenAL Community
   Version: 1.1 ALSOFT 1.23.1
   Renderer: OpenAL Soft
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX-RAM AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STATIC_BUFFER AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_bformat_ex AL_SOFTX_bformat_hoa AL_SOFT_block_alignment AL_SOFT_buffer_length_query AL_SOFT_callback_buffer AL_SOFTX_convolution_reverb AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_remix AL_SOFT_effect_target AL_SOFT_events AL_SOFT_gain_clamp_ex AL_SOFTX_hold_on_disconnect AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize AL_SOFT_source_start_delay AL_SOFT_UHJ AL_SOFT_UHJ_ex

Using EFX 1.0 extension, with 4 auxiliary send(s)
Using EAX reverb
Created OpenAL device: OpenAL Soft on Speakers (2- Razer BlackShark V2 Pro)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 48000
   Refresh: 50
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_DEDICATED ALC_EXT_disconnect ALC_EXT_EFX ALC_EXT_thread_local_context ALC_SOFT_device_clock ALC_SOFT_HRTF ALC_SOFT_loopback ALC_SOFT_loopback_bformat ALC_SOFT_output_limiter ALC_SOFT_output_mode ALC_SOFT_pause_device ALC_SOFT_reopen_device

Context info:
   Vendor: OpenAL Community
   Version: 1.1 ALSOFT 1.23.1
   Renderer: OpenAL Soft
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX-RAM AL_EXT_ALAW AL_EXT_BFORMAT AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_BFORMAT AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_EXT_SOURCE_RADIUS AL_EXT_STATIC_BUFFER AL_EXT_STEREO_ANGLES AL_LOKI_quadriphonic AL_SOFT_bformat_ex AL_SOFTX_bformat_hoa AL_SOFT_block_alignment AL_SOFT_buffer_length_query AL_SOFT_callback_buffer AL_SOFTX_convolution_reverb AL_SOFT_deferred_updates AL_SOFT_direct_channels AL_SOFT_direct_channels_remix AL_SOFT_effect_target AL_SOFT_events AL_SOFT_gain_clamp_ex AL_SOFTX_hold_on_disconnect AL_SOFT_loop_points AL_SOFTX_map_buffer AL_SOFT_MSADPCM AL_SOFT_source_latency AL_SOFT_source_length AL_SOFT_source_resampler AL_SOFT_source_spatialize AL_SOFT_source_start_delay AL_SOFT_UHJ AL_SOFT_UHJ_ex

Using EFX 1.0 extension, with 4 auxiliary send(s)
Using EAX reverb
resetVars() with Simconnect
GSX is starting
[GSX] Simulator version is 11.0.282174.999
isPBRAvailable returned  False
isRTTAvailable returned  False
GetSimObjectsFolder() returned  C:\Program Files (x86)\Addon Manager/MSFS/fsdreamteam-gsx-pro/SimObjects
GetAdditionalSimObjectsFolder() returned  C:\Program Files (x86)\Addon Manager/MSFS/fsdreamteam-gsx-world-of-jetways/SimObjects
GetAdditionalSimObjectsFolderV5() returned 
gateDistanceThreshold = 25 m
[KIAH2] started
Preloading pyglet image library...
GSX started
Start searching for add-on Packages
Packages that contain manifest.json with gsx-pro in dependencies:
Creating model cache...
Model cache loaded
Preload operators thumbnails...
Preload operators thumbnails DONE
requestFacilityData EGGD
GSX SimStart
requestFacilityData DONE EGGD
Loading airport EGGD
Loading user customizations from C:\Users\Steve\AppData\Roaming\Virtuali/GSX/MSFS\eggd-dul5nb.ini
USER airplane title reported by Simconnect is Airbus A320neo FlyUK
Loading aircraft.cfg from C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\SimObjects\Airplanes\microsoft-aircraft-a320neo
Loading engines.cfg from C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\SimObjects\Airplanes\microsoft-aircraft-a320neo
Loading flight_model.cfg from C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\SimObjects\Airplanes\microsoft-aircraft-a320neo
Loading gameplay.cfg from C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\SimObjects\Airplanes\microsoft-aircraft-a320neo
Loading systems.cfg from C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\SimObjects\Airplanes\microsoft-aircraft-a320neo
Error [Errno 2] No such file or directory: 'C:\\Users\\Steve\\AppData\\Roaming\\Microsoft Flight Simulator\\Packages\\Official\\Steam\\microsoft-aircraft-a320neo\\SimObjects\\Airplanes\\microsoft-aircraft-a320neo\\aircraft.cfg' parsing C:\Users\Steve\AppData\Roaming\Microsoft Flight Simulator\Packages\Official\Steam\microsoft-aircraft-a320neo\
this airplane has 0 exits
Model: "A20N" (length: 4)
Title: "Airbus A320neo FlyUK" (length: 20)
Airplane major/minor version 320/0
UnicodeDecodeError: 'utf-8' codec can't decode byte 0xe2 in position 8: unexpected end of data
{'User Pos': (51.38552221090828, -2.715355490996312, 188.121 m, 3.70941 m, 357.30049839136586, 0.006596315038104643, 0.006981316953897476, -0.0011480536621357794, 3.6576000000000004, 1.0), 'Airport': 'EGGD'}
---

[virtuali]

It it helps this is my log file.

Simulator: MSFS 2020
Aircraft: Inibuilds A320neo (Default aircraft w/ MSFS)
Airport: EGGD (Bristol) stock scenery

I have run "CHECK" on FSDT installer, all is up to date

I tried the default A320 NEO at default EDDG, and it works fine, no issues. I see you have a custom GSX profile for it, so please ZIP it and ATTACH to a post (never quote long logs, always use the ATTACH function), so I can check if it might be related to something in the profile.

[fpvsteve]

The file is attached.

I think the customisation is simply clicking on the relevant option in GSX to allow the aircraft at a parking space that is too small (I forget which option it is). Wingspan perhaps?

However - I did have the same issue at EGSH (Norwich) and I do not have a custom profile for that airport.

Thanks,
Steve

[fpvsteve]

So, to help you diagnose the issue loading the same aircraft into 2020 the following error pops up. (see attachment)

There is no custom airport profile for this airport (EGSH -> Norwich), and it is completely stock scenery.

[fpvsteve]

And here is the log file for that scenario.

I had to rename it to .txt to upload it.

[virtuali]

I think the customisation is simply clicking on the relevant option in GSX to allow the aircraft at a parking space that is too small (I forget which option it is). Wingspan perhaps?

That was I thought but, I tried with your profile, which only customized Parking 29, and it works with no errors.

Your profile also didn't set the correct Wingspan, so I got the "Airplane too small" message, which is normal. I entered the customization page, set the Wingspan, and everything works with no errors.

[fpvsteve]

I believe I've identified the cause of the issue ... it must the livery I am using (although it did work fine previously).

I loaded the "Default - White" livery, and there is no problem 👍

If you wish, I can send you any configuration files from the offending livery to see if you can identify the problem? Please tell me which files are required and I will attach them.