Serial number not working

[JFMITCH1716]

The serial number sent to me for GSX Level 2 Expansion 1. does not work,  Tried copy and paste as well as enter by hand.  Keeps telling me it is not correct. Now what?

Jim

[Captain Kevin]

Jim, what do you mean by GSX Level 2 Expansion 1. There's GSX and GSX Level 2. You need to have a license for both, and GSX is required in order for GSX Level 2 to work.

[JFMITCH1716]

I purchased both and that's what it said I have, in their email

[Captain Kevin]

You have two serial numbers then?

[virtuali]

The serial number sent to me for GSX Level 2 Expansion 1. does not work,  Tried copy and paste as well as enter by hand.  Keeps telling me it is not correct.

You can be sure the key you received is correctly. Just be sure you activate GSX with the GSX key, and GSX Level 2 with the GSX Level 2 key, they can't be exchanged.