Products Support > GSX Support MSFS
Couatl engine hasn't started - How to report a problem
Er-Ar:
I've been dealing with GSX for two days. I've deleted and reinstalled maybe five times. I have turned my computer on and off many times. I was connected to more than one airport in MSfs to check if it worked dozens of times. But Coatl Debug Window always gave a "connecting to SimConnect..." message. It was never connected anyway.
virtuali:
Check if you maybe have a stuck Couatl64_msfs.exe running in the Taskbar. It should have been fixed by restarting windows, of course, but it's something to check.
Er-Ar:
--- Quote from: virtuali on August 23, 2022, 11:43:22 pm ---Check if you maybe have a stuck Couatl64_msfs.exe running in the Taskbar. It should have been fixed by restarting windows, of course, but it's something to check.
--- End quote ---
After what you said, I checked to see if 'Couatl64_msfs.exe' and it wasn't working in the taskbar. I found that when I was running MSFS and appeared in an airport, it also did not work and did not appear in the taskbar.
What did I do about it? I turned off MSFS and ran Couatl first. It was still giving me the 'connecting to simconnect' message.
I opened MSFS and launched my flight at an airport. Since I was running Couatl before, the Couatl in the taskbar was also visible, and when I selected restart from here, an extended log file was filled in, and the GSX menus were opened. I tried at four different airports without ever closing msfs, and I saw that the GSX menus open and work without any problems.
After all this, I turned off MSFS, restarted my computer, opened MSFS without running Couatl, and started my plane at an airport with the same problem again. The Couatl taskbar is still not visible in the taskbar, and I keep getting the 'Couatl engine hasn't started' error. Couatl.exe does not start by itself, and I have to intervene manually every time to use GSX.
I attached a new log file.
virtuali:
Your log shows a perfectly normal startup, in which you arrived at the airport and then exited the sim without doing anything, but it was clearly running correctly, as far as the log shows.
Er-Ar:
--- Quote from: virtuali on August 24, 2022, 12:43:37 am ---Your log shows a perfectly normal startup, in which you arrived at the airport and then exited the sim without doing anything, but it was running correctly, as far as the log shows.
--- End quote ---
This log shows that it started to work after I started Couatl manually and then restarted in the taskbar. Afterwards, when I turned the computer off and on, and after starting MSFS again, Couatl did not start. And now, I have attached another log for you.
Shortly, Couatl does not start automatically after I start MSFS, and it still does not appear in the taskbar. For GSX to work, I must run Couatl manually and restart via taskbar after MSFS is opened.
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