FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: portanav on October 31, 2017, 08:21:40 am
-
Every time I am on descent or final approach and I select a gate position for arrival I get an error message that some add-on is causing an error. It happens at every airport, every time when on short final, and then ask if to restart Couati, after I select "YES" and reselect the gate position all works fine. All the messages are concerning some error due to processing an addon.
I have attached a copy of the error log message, I have seen others and they vary in length but all say it has to do with an addon. I can always supply more messages if necessary.
Regards,
-
Which airplane you used ?
-
Which airplane you used ?
Umberto, I am using the Prosim737 - B737-800.
-
Umberto, I am using the Prosim737 - B737-800.
Please post your GSX.CFG then.
-
Umberto, I am using the Prosim737 - B737-800.
Please post your GSX.CFG then.
GSX,cfg attached.
-
Umberto, where is ths GSX.cfg file supposed to be located? I found the one attached in earlier post using "search" in the my B737 airplane folder with the aircraft.cfg file. I found no other GSX.cfg file anywhere in the computer drives.
Regards,
-
I found the one attached in earlier post using "search" in the my B737 airplane folder with the aircraft.cfg file. I found no other GSX.cfg file anywhere in the computer drives.
That seems to be the correct location for a GSX.CFG file provided by the airplane developer. If you customized it, another copy will be in %APPDATA%\Virtuali\Airplanes.
I don't see anything strange with the .CFG file. However, I don't know much about the airplane you use. Does it use special software modules ? I'm asking, because your error has never been reported before, and seems to be caused by a software conflict with something else.
-
I found the one attached in earlier post using "search" in the my B737 airplane folder with the aircraft.cfg file. I found no other GSX.cfg file anywhere in the computer drives.
That seems to be the correct location for a GSX.CFG file provided by the airplane developer. If you customized it, another copy will be in %APPDATA%\Virtuali\Airplanes.
I don't see anything strange with the .CFG file. However, I don't know much about the airplane you use. Does it use special software modules ? I'm asking, because your error has never been reported before, and seems to be caused by a software conflict with something else.
Hi, I am having exactly the same problem after the last update. Flying the FSL A320x .cfg attached...
-
Try running the FSDT Live update now, we should have found the issue and fixed it.
-
Try running the FSDT Live update now, we should have found the issue and fixed it.
Updated. Still having the same problem.
Screen image and error log attached
Regards,
-
Updated. Still having the same problem.
No, you don't. Your first error was entirely different, and it was a GSX bug we fixed.
Now you have another one, which doesn't have anything to do with it, and seems to indicate you have some outdated files, probably months old. Since it's no possible to get outdated files with the Live Update, the only possible reason is that something is blocking the Live Update from downloading the updated files.
Turn off every possible antivirus and firewall, and run the FSDT Live Update again. From the Desktop icon, when the sim is not running.
-
Try running the FSDT Live update now, we should have found the issue and fixed it.
Thanks for your help. I am yet to try it due to being busy, but I'll report back and let you know!
Luke
-
OK Umberto, I switched OFF Windows Defender which is the only security program on my sim (I only use my sim for flight simulation), and carried out the LIVE Update and it did fix one other problem I had (KLAS Jetway not working) but it did not fix this reported problem. I'll try and identify which Addon is causing this and report back.
Screen image and Error Log attached.
Regards,
-
Your error log still shows you have outdated files, since that error simply cannot happen if everything is updated to the latest version.
Could you please indicate the precise, exact, sequence of what you did ? And please indicate the airplane used too.
-
Could you please indicate the precise, exact, sequence of what you did ? And please indicate the airplane used too.
AIRCRAFT
Prosim Boeing 737-800 and FS default B-737-800.
GATE SELECTION
During the approach to airport, I bring up the GSX Onscreen Menu, I select my destination (landing) airport and select the GATE. Some time on short final I get the ERROR message on screen. I select the option to restart Coautl, after landing I reselect the GATE once again. This time no more error message.
LIVE UPDATE
I just run the Live Update program. As mentioned earlier I have no anti-virus program and disabled Windows Defender.
-
During the approach to airport, I bring up the GSX Onscreen Menu
Ok, that was useful to know. So it happens ONLY when you select a gate when still flying ?
-
Your error log still shows you have outdated files, since that error simply cannot happen if everything is updated to the latest version.
Umberto, how do I clean up, i.e. after I uninstall GSX, where do I look to delete every remaining file, so I can make sure I have a clean install without any "old files"? I know where I elect to install the Addon Manager, but where can I look for these remaining files?
-
Your custom GSX preferences are located in %APPDATA%\Virtuali folder. Maybe you'll want to backup the folder first, if you made some customizations.
-
Umberto. I decided to uninstall GSX and remove any folders left back that relates to GSX. I reinstalled GSX and I still have the same problem with the error message on final to land. I am not sure I mentioned this before, but this problem only occurs when in flight and the Gate selection is made, it does not occur after landing aircraft on ground and the Gate selection is made.
Error log attached. I also enabled the debug setting in GSX and that log is also attached.
Regards,
-
did you find any solutions yet, cause i got the same happening for me. thx
henry k
-
did you find any solutions yet, cause i got the same happening for me. thx
henry k
Not as yet Henry.
Regards,
-
thx Michael, this is frustrating, is there any chance to get back to the previous version of GSX ? it started to happen when installing the last upodate.
this is what iam getting:
couatl v3.2 (build 3868)
panic log started on Thu Nov 9 15:27:06 2017
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
{'Airport': 'TTPP', 'Requested assistance services at': 'Gate 11', 'Requested parking services to': 'Gate 11', 'User Pos': (10.595238494023208, -61.38812522558985, 232.929 m, 226.93 m, 90.0848502445365)}
Traceback (most recent call last):
File "<string>", line 22, in OnIdle
File ".\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KMEM' object has no attribute 'onEnteredGate'
Added Menu SubItem "Customize airport positions..." (parentId 82, id 99)
henry
-
Henry, this is very interesting; your error log is exactly like mine. Including the date and time of the error.
How is this possible?
couatl v3.2 (build 3868)
panic log started on Thu Nov 9 15:27:06 2017
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
{'Airport': 'TTPP', 'Requested assistance services at': 'Gate 11', 'Requested parking services to': 'Gate 11', 'User Pos': (10.595238494023208, -61.38812522558985, 232.929 m, 226.93 m, 90.0848502445365)}
Traceback (most recent call last):
File "<string>", line 22, in OnIdle
File ".\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KMEM' object has no attribute 'onEnteredGate'
Added Menu SubItem "Customize airport positions..." (parentId 82, id 99)
Regards,
-
Hi,
i have he same Problem.
GSX is working well, onlly when i select a gate on aproach.
My Airplane is a PMDG NGX .
couatl v3.2 (build 3859)
panic log started on Mon Nov 6 21:05:24 2017
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
{'Airport': 'LEMG', 'Requested assistance services at': 'Parking 21', 'Requested parking services to': 'Gate 37', 'User Pos': (36.70849551013964, -4.5461780192334675, 275.248 m, 254.691 m, 132.22820739086913)}
Added Menu SubItem "Customize airport positions..." (parentId 82, id 99)
Thanks
Frank from EDDM
-
it happens ONLY when you select a gate when still flying ?
Frank
-
it happens ONLY when you select a gate when still flying ?
Frank
Correct.
Regards,
-
Sorry
I want say the same.
it happens ONLY when i select a gate when i still flying.
On Ground it is working Perfect.
Frank
-
I hope umberto will find a fix for this
Problem.
At this time i delete my sceneryAddOnMulti.py to Test.
I see gsx Rebuild this file. Maybe the Problem comes
From this File.
Maybe it comes from a repaint File.
I make a new file thats not coming from
Pmdg in my System.
All the times i fly with this a had a problem (gsx)
I will delete this repaint.
-
We are looking into this. It was useful to know that it only happens when you request a gate while flying. However, I still haven't been able to reproduce it, but will surely continue trying.
-
Between Franks's and my Error Log; they both have one thing in common KLAS.
I know this is out of context, but KLAS also has a problem with its Jetways SODE operation, and if Frank also has KLAS installed it could be associated to both problems and why some have this problem and some don't. Just a thought.
Regards,
-
Hi Michael,
i have alsow installed KLAS.
At this time i load KLAS and i get the same error message what you posted.
I get this error on ground.
Then i restart couatl than all works.
Sode works alsow.
Sorry about my bad englisch writing
Frank
-
I am seeing this as well of GSX stopping after landing when I requested services while on approach but not if I request them when once on the ground. I fly in VR so I havent seen any prompts and after landing and removing the VR headset dont see any prompts but do notice I can not open the GSX window after landing and there are no GSX services at the assigned parking spot.
-
Between Franks's and my Error Log; they both have one thing in common KLAS.
You mean you not only have this error only when pre-selecting a gate in flight, but it happens only at KLAS ?
-
Hallo Umberto,
i reinstall my gsx und make a new life update.
At this time i will test it.
Yesterday a had a Problem in LGSK. The Bus driving out of the scenery and than i get an error.
I must restart gsx.
1. How can make a Setting that on this Airport no bus is needed.
2. which setting do I have to select that at the incoming airport only the marshaller can be seen. no stairs or baggage vehicles.
In eddm I choose Parking 151 and which option that only the marshaller can be seen.Sorry about my bad englisch writing
Frank from EDDM
-
Yesterday a had a Problem in LGSK. The Bus driving out of the scenery and than i get an error.
Please indicate the precise text of the error, so we can check if it's related or not to this thread.
-
Ok,
i delete the Error log from my Desktop. (LGSK)
Is there in GSX a Folder with the last error logs.
At this time i am in Office and not on my Computer.
Frank
-
Is there in GSX a Folder with the last error logs.
%APPDATA%\Virtuali\Couatl.err
OR
%APPDATA%\Virtuali\Couatl.LOG (if you have logging enabled in the GSX Troubleshooting page )
-
I am still getting this error. Shortly after selecting a gate starting my final approach. All airports. Each time it asks if i want to see the error log. I say no. Then it asks if I want to restart GSX.
I have tried installing the latest addon manager as it suggest, and i have also tried uninstalling and reinstalling GSX. Nothing has worked. Very annoying!
CFG file attached.
-
I too am seeing this at all airports as far as GSX is not acting normal when selecting a gate on approach. I've never seen an error because I am flying VR. However, Umberto is not seeing this so it makes me wonder, since this is rather something that is new happening to us as it wasnt acting like that a few weeks ago, what is on our system that is not on his that might be an issue.
Some quick things that I have done recently was upgrading Windows 10 Pro with the 1709 update. Thats about the only thing I can think of for myself.
-
Hi Umberto,
this is the error Log from LGSK when i select Boarding.
couatl v3.2 (build 3868)
panic log started on Mon Nov 13 23:02:29 2017
problem raised by addon baseAssistanceVehicle.py
Traceback (most recent call last):
File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
File ".\GSX\assistanceServices\baseAssistanceVehicle.py", line 346, in do
File ".\GSX\assistanceServices\passengerBus.py", line 112, in getLeaveRoute
IndexError: list index out of range
{'Airport': 'LGSK', 'Requested assistance services at': 'Gate 1', 'User Pos': (39.176832473729164, 23.501901527431286, 5.46444 m, 2.46444 m, 198.92956082026637)}
Frank
-
this is the error Log from LGSK when i select Boarding.
We'll have a look at it, to prevent at least the error, but I'm fairly sure it's a bug of the scenery, like missing connections, orphaned nodes, etc. Which scenery you used ?
-
this is the error Log from LGSK when i select Boarding.
We'll have a look at it, to prevent at least the error, but I'm fairly sure it's a bug of the scenery, like missing connections, orphaned nodes, etc. Which scenery you used ?
Despite the fact that I have been flying to european airports when this error has been occurring, I noticed that my error log mentioned KLAS. So, I disabled and uninstalled FSDT's KLAS, and the problem has gone away. So, all good (unless I want to fly to KLAS again).
See attached error log from when I was flying into Dubrovnik...
-
Despite the fact that I have been flying to european airports when this error has been occurring, I noticed that my error log mentioned KLAS. So, I disabled and uninstalled FSDT's KLAS, and the problem has gone away. So, all good (unless I want to fly to KLAS again).
Luke, I thought the same and mentioned that fact earlier in thread: - http://www.fsdreamteam.com/forum/index.php/topic,16779.msg119430.html#msg119430 KLAS seems to be associated with the problem.
Regards,
-
We'll have a look at it, to prevent at least the error, but I'm fairly sure it's a bug of the scenery, like missing connections, orphaned nodes, etc. Which scenery you used ?
Despite the fact that I have been flying to european airports when this error has been occurring, I noticed that my error log mentioned KLAS. So, I disabled and uninstalled FSDT's KLAS, and the problem has gone away. So, all good (unless I want to fly to KLAS again).
See attached error log from when I was flying into Dubrovnik...
Interesting,
it is enough to disable the airport or you have to completely uninstall it.
Frank
-
I got this error yesterday.
P3D 3.4
PMDG 737
FlyTampa LGAV.
On final approach runway 21R I chose the gate (B15) and got this error.
Initially from the look of the warning pop up right in my face, the worst thing to happen to you while focusing on final approach >:( I thought P3D had crashed !
Then I realized it had not crashed but only paused while the warning was popped up. I pressed OK and I continued with CUATL inop.
Here's the error report:
couatl v3.2 (build 3852)
panic log started on Tue Nov 14 23:26:35 2017
problem raised by addon <unknown>
Traceback (most recent call last):
File "couatl\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
{'Airport': 'LGAV', 'Requested assistance services at': 'Parking 5', 'Requested parking services to': 'Gate B 15', 'User Pos': (37.98057695549264, 23.975183980460507, 351.261 m, 262.918 m, 216.96396367333293)}
Added Menu SubItem "Customize airport positions..." (parentId 81, id 98)
-
File "couatl\common\sceneryAddOnMulti.py", line 1013, in checkAirplane
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
Al People with KLAS have the same error.log
Frank
-
We'll have a look at it, to prevent at least the error, but I'm fairly sure it's a bug of the scenery, like missing connections, orphaned nodes, etc. Which scenery you used ?
Despite the fact that I have been flying to european airports when this error has been occurring, I noticed that my error log mentioned KLAS. So, I disabled and uninstalled FSDT's KLAS, and the problem has gone away. So, all good (unless I want to fly to KLAS again).
See attached error log from when I was flying into Dubrovnik...
Interesting,
it is enough to disable the airport or you have to completely uninstall it.
Frank
Hi Frank. I first uninstalled it from the Windows Control Panel, then also disabled it within the Addon Manager inside P3D just to make sure.
-
Thanks,
I will make a test without deinstalling KLAS.
At the first time i will disable KLAS in P3D (Scenery Libary)
Have you testet the Problem with only disable KLAS in P3D
Sorry about my bad englisch writing.
Frank
-
AttributeError: 'KLAS' object has no attribute 'onEnteredGate'
There's that KLAS again, always present in these error logs.
Regards,
-
couatl v3.2 (build 3852)
Run the FSDT Live Update, because this shows you are still running an outdated version.
-
Run the FSDT Live Update, because this shows you are still running an outdated version.
Then Umberto, I propose to you that the problem lies with LIVE UPDATE on certain systems, as it is not doing its job of updating.
Regards,
-
Then Umberto, I propose to you that the problem lies with LIVE UPDATE on certain systems, as it is not doing its job of updating.
There's no problem whatsoever in the Live Update.
If it's "not doing its job", it can only because of another external software interfering with it, blocking the download, and this it's usually caused by the antivirus/firewall, which has mistakenly assumed it might be a thread, just because "it's downloading something", which is obviously the point of an updater and it's clearly an antivirus bug, since the updater is surely not doing anything dangerous or strange, and it's digitally signed with an authenticode signature, which is what antivirus vendors suggest to developers to prevent false positives.
-
........ this it's usually caused by the antivirus/firewall, which has mistakenly assumed it might be a thread.......
Umberto, I do not have any computer resident anti-virus, windows defender or firewall (except modem firewall) program on my system and yet I have this problem.
Why?
-
Disabling only KLAS did not help.
I then uninstalled it.
After uninstall the Addon Manager are gone.
I must reinstall GSX to get the Addon Manager back.
Now I have to test if it helped.
What I can say that the log is now without KLAS entry.
I have tested in LGSK where the bus after boarding caused a mistake because he drives into the area. Is probably an AFCAD problem.
Frank from EDDM
-
Umberto, I do not have any computer resident anti-virus, windows defender or firewall (except modem firewall) program on my system and yet I have this problem.
Then you cannot be sure if you have a real virus instead. Maybe not a dangerous virus, but one of those adware-related stuff (loaded by browsers), which might hijack downloads. I seen something like this, of such adware invisible browser plugins, which intercept your PC DNS settings, causing issues with downloads.
But note, I wasn't replying to you. I was replying to the user with the log indicating a outdated Couatl.exe version. In HIS case, the problem is surely he hasn't run the FSDT Live Update OR (if he has), something is blocking it.
-
In HIS case, the problem is surely he hasn't run the FSDT Live Update OR (if he has), something is blocking it.
Is the GSX Full Installer always posted in the GSX page (https://www.fsdreamteam.com/products_gsx.html) with latest Cuatl version ?
If yes I prefer to download it and run installation over existing GSX to make sure all updated stuff goes in.
In cases where I have run the FSDT Live Update in the past I have observed some errors sometimes in GSX operations in next P3D sessions and I have no antivirus except the Windows10 defender (or whatever its called).
-
If yes I prefer to download it and run installation over existing GSX to make sure all updated stuff goes in.
It doesn't make any difference, since the FSDT Live Update is being launched by the installer anyway. The only time you would have to download the full installer, is if you were updating from an old version (one that was made before June 2017), which ran updates with the old system, one that couldn't update every FSDT file.
In cases where I have run the FSDT Live Update in the past I have observed some errors sometimes in GSX operations in next P3D sessions
There's no difference whatsoever between installing the full installer and then the Live Update, or just running the Live Update manually. They are one and the same, since the installer launches the same FSDT Live Updater executable linked to the Desktop icon.
-
OK thanks.
And I assume I do not need to unregister-reregister SODE after each Live update right ?
-
And I assume I do not need to unregister-reregister SODE after each Live update right ?
Surely not. We don't touch/update anything related to SODE.