General Category > General Discussion
Esellrate question
Hodge001:
Hi
I was hoping that somebody could shed some light on why when I start FSX, I get random popup messages apparently from esellrate asking for serial number confirmation, which if I don’t connect to the internet and click on connect in the popup window FSX closes down, I also get other random errors are the “flight simulator has detected a problem with a third party program (add-on)
Name bglmanxDynamic Link Library
Version 2,5,0,5
Company VIRTUALI s.a.s
File bglmanx.dll
To which I reply run.
I have only just reinstalled everything from Windows XP +SP3, to FSX + SP2, after a system crash that resulted in my replacing the hard drives, and I can’t remember getting the serial number confirmation when I first installed LSZH and KORD on the original drives, and as FSDT products are the only ones I purchased via anything remotely to do with esellrate, I have to conclude that the two items are related.
I have tried installing the stand alone addon manger, with no change.
Full system specs
Windows XP + Sp3
FSX + SP2 (not Accelleration)
2GB Duel channel memory
NVIDIA 8600GT 512Mb
2 x WD 320 GB drives with Windows on drive C, and FSX on drive D
Thanks for any help in advance.
Jim Hodkinson
virtuali:
It's normal you didn't get an activation request when purchasing, because the purchase also activated the product at the same time.
The request for activation is done only once: when you reinstall the product on a new hardware. This requires an internet connection active, but only once. After the serial number is activated, the activation is stored on the registry, and will stay there until you either change hardware or reinstall Windows.
You need to let it activate your purchased products, otherwise it will keep asking to activate.
It's best if you start your internet connection before launching FSX and, with some video drivers, it's best if you do the procedure in Windowed mode. After activating, you can close FSX and lauching again (in full screen, if this is what you normally use), and it will not ask the activation confirmation again, until the next change of hardware.
Hodge001:
Hi
Firstly, thank you for the fast response, I appreciate it.
I have done as you said, and have started FSX whilst online, received the serial number confirmation popup and connected, I have then closed FSX and then gone offline yet still get the serial number confirmation popup at random times, and when I have my network connected I will always receive the confirmation required popup.
I have now confirmed my serial number over twenty times when my computer is online and I have then started FSX, received the popup, and confirmed my serial number.
Both LSZH and KORD worked perfectly well on my networked computer before, so I’m now seriously thinking of wiping the FSX drive and reinstalling FSX without LSZH or KORD, as I run my ATC and Nav software on the networked computers that are not secure for use on the internet, and if it comes to a choice, I would rather have the ATC program running as the default ATC is I think we can all agree pretty poor.
This is a quick rundown of what happens under certain circumstances.
Offline Networked no other computers switched on = serial number confirmation required 100% of the time.
Offline Networked one other computer switched on = serial number confirmation required 100% of the time.
Offline no Network = serial number confirmation required approximately 60% of the time.
Online no Network = serial number confirmation required approximately 20% of the time.
I hope that this problem can be rectified, as I would really miss the scenery at LSZH and KORD, and was looking forward to adding JFK to the collection.
Once again thanks for you response, and I hope that we can eventually get everything running correctly.
Jim Hodkinson
virtuali:
As I've said, what's happening to you it's not normal, and it's not how the system is designed.
Just to be more precise: we haven't designed *anything* in the serial number activation or hardware detection routines, etc, this is done entirely by the Esellerate library that, since it used by several hundreds of other shareware products, it supposed to work quite reliably. We only do the communication between Esellerate and FS X or 9.
What you are seeing can be maybe due to one of these factors, like:
- Esellerate can't write the activation in the registry, probably becasue of wrong permission settings somewere, so it keep asking because it can't store them. Wrong permissions might be a result of running with a limited permission account instead of an account with administrative rights.
- The fact that you keep turning on and off the network, with *some* cards and *some* buggy network drivers, might result in the hardware ID that keeps changing, as if you were really changing the hardware. Since a network card is an hardware change, although a minor one, it will not consume an activation, but it will try to get a confirmation online. To diagnose if this is the problem, you should contact us in private at the support address written on the Contact page, so we can check your activation history on the server side, and see if this is the case.
--- Quote ---Both LSZH and KORD worked perfectly well on my networked computer before
--- End quote ---
So, it's clearly a problem of what you have changed in your config, so you can go back to "before"...
Hodge001:
Hi again
I’ve sent as much information as I have regarding order numbers, E-mail address that the products were ordered under and the dates of the orders, using the Contact Us address on the main FSDT web site, I hope this is the correct address.
Once again thank you for the assistance.
Jim Hodkinson
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