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Major Addon Loss Follows Motherboard Crash **solved**

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grasshopper:
Got some good news, Virtuali.  Anticipating a complicated process, I went ahead and clicked on the info button, and on the FS9 installer button, and then, to my amazement, the installer downloaded instantly, followed by the sceneries for Zurich, JFK and Chicago in turn.  I have not activated them yet beacuse I want to first confirm which serial number I need to type in.

Looking at printouts of my original emailed purchase confirmation, and taking Zurich as a representative example, am I correct in assuming that the serial number expected for this new registration is the SAME 24-digit alpha-numeric string that starts with "ZRHX" ?  

I ask this because in my notes from the time of purchase a couple of years ago, I also hand-copied out a second alpha-numeric string 26 characters long, and starting with "R3P5", which I evidently entered at some point in the activation process, leaving me uncertain now as to which "serial number" is applicable for this second activation of Zurich, Ohare and JFK.

Finally am I correct in assuming that the registration (activation?) process to be carried out now will be done with FS9 running, and then clicking on the FSDT tab accessible by pressing ALT, before proceeding ?  So far this has been so easy that I am almost expecting complications of the sort I encountered with my intial purchase of these products first , yet also hoping none will crop up.   Standing by.

virtuali:

--- Quote from: grasshopper on January 24, 2011, 06:29:00 am ---Looking at printouts of my original emailed purchase confirmation, and taking Zurich as a representative example, am I correct in assuming that the serial number expected for this new registration is the SAME 24-digit alpha-numeric string that starts with "ZRHX" ?
--- End quote ---

There's only one Serial Number on your purchase receipt, and it's labeled as "Serial Number". This term is not used anywhere else on the email receipt, and the "Register Serial" function of the Addon Manager also use the term Serial Number so, there's shouldn't be any room for confusion. And yes, for Zurich it usually starts with ZRHX.


--- Quote ---I ask this because in my notes from the time of purchase a couple of years ago, I also hand-copied out a second alpha-numeric string 26 characters long, and starting with "R3P5", which I evidently entered at some point in the activation process
--- End quote ---

Such long code suggests you might have used the offline activation back then, the one that works without an internet connection, but requires activating manually using another computer that has web access. That's code is called "Install ID", not "Serial Number", and it's only valid for your hardware config at that time, it's no use saving it.

Nowhere in our installation gude (fsdt_install_guide.pdf, under the main fsdreamteam folder) we say you need to care about that code or keep it safe, the only thing you need in order to reactivate a scenery is your Serial Number, that's why is indicated in your purchase receipt, and why there are several means to retrieve a lost receipt.


--- Quote ---Finally am I correct in assuming that the registration (activation?) process to be carried out now will be done with FS9 running, and then clicking on the FSDT tab accessible by pressing ALT, before proceeding ?
--- End quote ---

Yes, as with any other 3rd party module in the FS9 menu bar, you have to press the ALT key to access it, then select the FsDreamTeam menu, the scenery you want to activate, and the "Register Serial" option.

You also need to run FS9 in Windowed mode, but that's also taken care of: if you are in Full Screen, the program will ask you to go into Windowed mode (press ALT+Enter), to do the activation, you'll be free to return to Full Screen after the scenery is active.


--- Quote ---So far this has been so easy that I am almost expecting complications of the sort I encountered with my intial purchase of these products first , yet also hoping none will crop up.   Standing by.
--- End quote ---

Of course it's easy ( if you used the offline activation when you purchased originally, then yes, it was more difficult, as with any offline activation method, like the Windows one, were you have to *call* Microsoft ), it's just that you apparently had issues *downloading* the installers (which were browser-related), so you confused this with the whole "activation" thing, when in fact downloading and eventually having problem with it, doesn't have anything to do with the activation.

grasshopper:
Hello Umberto I finally got around to attempting the serial number registration route from inside the FSDT drop-down menu of FS9's windowed mode.  I entered the serial number, was prompted for confirmation that the activation was for this computer, and, as soon as I clicked "yes" to that question, was rewarded with a black screen that lasted till I exited FS9.   Restarting the computer and entering FS9, I got an "esellerate error" message, and the re-activation of Zurich failed, leaving me with only the time-limited trial version as before.

Taking my original three purchases in sequence, I first attempted to re-activate Zurich, then O’Hare and finally JFK.  I got nowhere with each of these products.  I tried the offline registration procedure, but wind up lost in a bewildering maze, doing the internet on-and-off rumba.   Any pointers would be gratefully appreciated.  

Thanks from Tony

virtuali:

--- Quote from: grasshopper on February 26, 2011, 12:30:26 pm ---Restarting the computer and entering FS9, I got an "esellerate error" message, and the re-activation of Zurich failed, leaving me with only the time-limited trial version as before.
--- End quote ---

You surely haven't seen an "Esellerate error" message, but a precise error code, or a more specific message. Please, read the message again and report it exactly as it is.

grasshopper:
I re-tried the activation for Zurich from inside FS9, and was prompted with data entry fields labelled A to J.  I entered the data supplied me in an email from you back in 2008, and got the error message 8225:7769.  The difference between online and offline activation is also starting to baffle me as well.

When I clicked "cancel"  after the failed data entry, an "esellerate fatal error" message appeared, placing me back on the treadmill once again.  Before actually attempting to re-activate my already purchased products, I had tried to download demo copies of FSDT's Hawaiian airports, and a couple of others, thinking the system had been simplified, but that failed as well, as even the trial versions of those products remain off limits to me.

Postponing further purchases for now while confusion reigns here, can you see a short cut that will enable me to use Zurich, JFK and O'Hare ?  The more failed attempts I try to activate those three, the closer I get to just accepting that I will never use these purchases again.  Please point out my mistakes in procedure if you can spot them.  

Also, if it becomes necessary to issue new codes to me, could you please try to ensure that  such codes contain no alphabetic "o" or numeric "0", since those characters appear identical on the screen, and add immensely to my confusion, forcing me to try swapping the alphabetic "o" with the numeric "0" in a frustrating bid to see which permutation of identical looking characters will work.   I'm getting close to the hair-pulling stage again here, Umberto.

Please help clear this fog.  I really would buy FSDT's every excellent product, IF ONLY there could be a short-cut that bypasses all the stress and hoop jumping. 

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