General Category > General Discussion
Major Addon Loss Follows Motherboard Crash **solved**
waleed:
--- Quote from: virtuali on January 14, 2011, 04:19:46 pm ---There's no risk whatsoever losing any of our addons due to a total crash, since every order can be easily retrieved, have a look at our FAQ page, or the sticky thread named Reinstallation after system upgrade or crash, please READ!
http://www.fsdreamteam.com/forum/index.php?topic=649.0
--- End quote ---
And that is the beauty of this system.
Grasshopper, I hope all goes well with your road to fs recovery.
virtuali:
--- Quote from: grasshopper on January 14, 2011, 09:43:54 pm ---Rather than activate the product as I anticipated based on FSDT's newly simplified re-activation procedure, entering the product serial number resulted in an error message thus " esellerate engine not found".
--- End quote ---
Are you using our *current* installers, or some old installers you had ? Older version might not be compatible with latest OS, so it's best if you re-download everything from our site.
Also, check the following folders:
C:\Windows
C:\YourFS9Folder (usually c:\program files\Microsoft games\Microsoft Flight simulator )
C:\ProgramData\Esellerate
If they contains the esellerateengine.dll file. If you have any copy of it, REMOVE IT. The correct place for the file is
C:\Windows if you use Windows XP
C:\ProgramData\Esellerate if you use Vista or Windows 7
Another addon that uses Esellerate (including old Cloud9 installers) might have installed an older version of the dll, that's why you see that error. Our installers always put the correct version in the correct folder for the OS used and they also try to clean this for you but, if another product put it into the C:\Windows folder, you have to remove it manually.
--- Quote ---Is it not permissible to re-activate a previously downloaded copy of these sceneries from within FS9 ? Thanks in advance.
--- End quote ---
If, with "previously downloaded copy", you mean an old installer you had, that's not an issue, since our downloads are always freely available from download without any limitations so, you can basically safely delete all your old installers, if you have any. The *download* doesn't have anything to do with the activation, it's always freely available, and you can download and re-download as many times as you want.
grasshopper:
I checked all the folders you have listed here, Vurtuali, but could not find any esellerate files. Next I tried to go ahead and download Chicago O'Hare. Pressed the download button, and then after a brief attempt to access a website whose name began with the word mediafire, my screen went blank, with a "Failure to Connect" error message accross the screen.
I was unable to even commence the download of O'Hare, so I would be grateful for any advice you could offer, since the previously downloaded installers for O'Hare, Zurich and JFK currently in my system all date back three years or so, which you mentioned would be out of date for re-activation in the current operating systems for which the latest versions of your products are configured.
All my addon FS9 scenery products are up and running with zero problems, in the wake of my computer crash, with the notable exception of FSDT's products. Your scenery products are top-of-the-line, Virtuali, and I would own every single product your company released, were it not for the enormous difficulties I encountered at just about every stage of the download and validation process back when I first acquired Zurich, JFK and O'Hare.
Please advise me of any and all solutions you feel might get me on the road to downloading your products once again, so that I can once again use my FSDT scenery collection.
virtuali:
--- Quote from: grasshopper on January 15, 2011, 12:23:55 pm ---Pressed the download button, and then after a brief attempt to access a website whose name began with the word mediafire, my screen went blank, with a "Failure to Connect" error message accross the screen.
--- End quote ---
I've checked the download, and it works just fine. It's surely a problem with your browser. Try the following:
- Empty your browser cache, restart the browser and try again
- If it doesn't work, clear all cookies from mediafire.com, restart the browser and try again
- If it doesn't work, try with a different browser
--- Quote ---Your scenery products are top-of-the-line, Virtuali, and I would own every single product your company released, were it not for the enormous difficulties I encountered at just about every stage of the download and validation process back when I first acquired Zurich, JFK and O'Hare.
--- End quote ---
Sorry, but this is not the case. The reinstallation process can't be easier. You are confusing your *download* problem, as if it had anything to do with the activation system. Your problem accessing mediafire.com will surely fixed, and it doesn't have anything to do with the activation.
Fact the activation system might not work on new OS with 3 years old installers, should be expected, since they were released before the current OSs.
If you still can't download the new installers (which is the best solution, since the scenery might been updated in the meantime), you can try a different route:
- KEEP your installers, install them all and don't try any reactivation.
- Download only the Stand-Alone Addon Manager for FS9, which is not hosted on mediafire, but here so, if you can read this forum, you should be able to download it. The link for it is on every "Info" page of every product.
- Install the Stand-Alone Addon Manager after all the sceneries, and see if you can activate.
- If you still getting the "Esellerate Engine not found", try to run FS9 as Administrator.
grasshopper:
Again I thank you for taking the time to spell out the steps that will get me out of the woods, Virtuali. I am getting a little bit out of my depth here, but I have cut and pasted your every response to my questions, to pass on to the computer tech that helps me out on these matters. Hopefuly in a couple of days I'll be back here with some good news
Without mentioning names, another FS9 addon vendor that I contacted about this data loss responded with a somewhat accusatory tone, and then just clammed up, despite my having tendered the emailed purchase receipts to prove my legitimacy as a paying customer.
Once again, sir, I greatly appreciate your courteous and patient responses to my questions, even though I haven't as yet solved this mystery. Besides the sublime beauty and amazing detail of your airport scenery products, this close attention to customer enquiries does set FSDT far apart from many other FS9 addon vendors out there. Much obliged.
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