Runway Markings and Terminal Buildings Missing

[kmanning]

I started a flight at KSDF Louisville KY. Why are the runways markings and the terminal buildings missing? I've ran the live update, reinstalled it, and still have the same problem. Every other FSDT airport works just fine except for KSDF. There are no other Louisville airport scenery installed. Yes, the couatl settings, live update, GSX, and the addon manager shows under the Addons in the menu, and the scenery is active. I've already tried installing it with my anti-virus turned off and the problem is not the anti-virus. I don't understand why this is happening and reinstalling and running the live update should have fixed this problem but it hasn't. So what is the problem?

Ken.

[sticky1202]

This has been documented for some time now. It is too bad FSDT has chosen to put P3D support at the bottom of its to do list. A purchased/paid for product that is completely unusable is unacceptable. FSDT used to be much better than this...

Jim

[kmanning]

This has been documented for some time now. It is too bad FSDT has chosen to put P3D support at the bottom of its to do list. A purchased/paid for product that is completely unusable is unacceptable. FSDT used to be much better than this...

Jim

Are you saying that FSDT is not going to give me support that I deserve? I haven't heard that FSDT is not supporting this product. If this is true, I'm going to be VERY angry. Do they have a ticket that I can submit? Paying for this product and not be able to use it is unacceptable! I knew this had been documented for some time but not one of them has solved my issue. I've done everything they claim would fix this issue and has not resolved it.

Ken.

[kmanning]

Is anyone from FSDT going to help me with my issue?

[kmanning]

I can't believe that no one from FSDT has replied to my post and resolve my problem! Is anyone from FSDT going to help me resolve this? It's been 2 to 3 days and I'm tired of waiting!! It seems to me that I'm just being ignored!! It is the responsibility of FSDT to provide support for ALL of their products!! I'm sorry to be so angry but this is unacceptable!! I paid for this product and I cannot even use it, and I don't like to pay for something that I cannot use!!!

Ken.

[virtuali]

The usual questions:

- is GSX installed ? If not, install it.

- are both the Addon Manager and the GSX menus visible under the Addons menu ?

[kmanning]

The usual questions:

- is GSX installed ? If not, install it.

- are both the Addon Manager and the GSX menus visible under the Addons menu ?

Hi,

Yes, both the Addon Manager and the GSX menus are visible under the Addons menu in P3D, including the Couatl Settings and the Couatl Live Update.

Ken.


 

[virtuali]

Then it should work. I tried it now, works normally, are you sure everything is updated ?

[kmanning]

Then it should work. I tried it now, works normally, are you sure everything is updated ?

I ran the Live Update so everything should be updated. I even uninstalled and reinstalled KSDF and still the same problem. You don't have a clue at all? Do I need to uninstall and reinstall GSX? What other things that can cause this? Would GSX have anything to do with this? Did you test it on P3Dv4? Actually, I have version 4.5 but I guess that makes no difference. I guess I should mention that I have the same problem in FSX. Every other FSDT airport seems to work fine except KSDF. I don't understand why this is still happening if everything is updated.

Ken.

[kmanning]

Now I'm getting pissed off again about the type of support I'm getting! I paid for this product to be able to use it, not just let it slide because no one seems to know what's causing the issue! It's the teams job to fix this issue and this should be TOP priority! Every time a problem like this comes up, it's has always been after running the live update! Something is causing this issue and it's the team's job to fix this! This should be your number one priority and nothing else! You reply with the words that everything should work if the GSX and the Addon Manager are visible and you just leave me with no further support nor explanation! And in the mean time, I'm not able to use the product! Nothing has been done to solve this issue that has been going on for some time! It seems to me that no one from FSDT is going to help those of us who are complaining about the scenery issue with Louisville because it's for FSX and P3D! It also appears that y'all only want to support those who are running MSFS! This forum is supposed to be the place to come and get support and I'm not getting it. There is no explanation as to what is broken or causing this issue! You say that Louisville works fine on your computer but that doesn't cut it. The fact remains that it's NOT working me nor the others that are having the same issue! Everything was working fine and then after running a live update, then the problems come up! These complaints started coming in and everyone is saying that it occurred after running the live update! There are many many people on here complaining about the same issue! I don't like to pay for something and not be able to use it. Nothing has changed on my computer and all of sudden when I want to do a flight from Louisville, there is no scenery and no terminals. I've heard it said that running the live updates only updates files for MSFS and not for FSX/P3D. If that is true, then why run the live update and is it possible that it corrupted some files for FSX/P3D preventing it from showing in the sim. I come here for support to get my problem fixed and it's still not fixed! All I get is it should work if GSX and the Addon Manager are visible in the sim and you just leave it at that! This is absolutely unacceptable!

Ken.
   

[kmanning]

Is anyone from FSDT monitoring this forum and going to help me with my issue or just ignore them? I demand do know if my problem is going to be fixed! I'm tired of waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting, and no one from FSDT seems to care! I paid for this product and expect to get support! I am really pissed off about this and the team just lets this slide by and ignores them! My blood is boiling now because I have waited too long and the team just ignores my complaint and doesn't provide any support!!!! I post here every day and y'all just ignore them! I've never had this type of support problem from any other forum like this and your business and support practices have really gone to the dogs!

Ken.

[gevan]

I was testing on my P3Dv4.5 (I hadn't updated GSX for months because I'd read that it caused problems with this simulator version), and the scenery worked perfectly.

I decided to update to the latest version released last week (v3.7.2), and to my surprise, it's causing the error you mentioned kmanning, and it only happens at this particular airport.

I checked the log and found that the KSDF scenery isn't loading (I've attached information and a log file as proof).

This situation is very strange, since it only happened after updating GSX and GSX L2 to the latest version, so some file was modified and has affected the functionality of this specific scenery.

We need your help, Umberto, to locate the error and fix it soon so the scenery works again.

[00:01:59.438] Loading addon KSDF
[00:01:59.453] Addon KSDF not installed or missing one or more files, skipping.
[00:01:59.453] Traceback (most recent call last):
[00:01:59.453] File "<string>", line 130, in loadAddons
[00:01:59.453] File "<string>", line 79, in importAndCreateInstance
[00:01:59.453] ModuleNotFoundError: No module named 'KSDF'

Thanks and regards.

[kmanning]

I was testing on my P3Dv4.5 (I hadn't updated GSX for months because I'd read that it caused problems with this simulator version), and the scenery worked perfectly.

I decided to update to the latest version released last week (v3.7.2), and to my surprise, it's causing the error you mentioned kmanning, and it only happens at this particular airport.

I checked the log and found that the KSDF scenery isn't loading (I've attached information and a log file as proof).

This situation is very strange, since it only happened after updating GSX and GSX L2 to the latest version, so some file was modified and has affected the functionality of this specific scenery.

We need your help, Umberto, to locate the error and fix it soon so the scenery works again.

[00:01:59.438] Loading addon KSDF
[00:01:59.453] Addon KSDF not installed or missing one or more files, skipping.
[00:01:59.453] Traceback (most recent call last):
[00:01:59.453] File "<string>", line 130, in loadAddons
[00:01:59.453] File "<string>", line 79, in importAndCreateInstance
[00:01:59.453] ModuleNotFoundError: No module named 'KSDF'

Thanks and regards.

Hi gevan,

Thanks so much for posting this. This proves that this issue was caused by running the live update. The fact is that this problem did not occur until a live update corrupted and broken the scenery, preventing it from loading. I've read too many posts pointing to this fact. It makes me very angry that Umberto just simply replies with the words: "Then it should work if the GSX and the Addon Manager are visible" and just leaves me with the the same problem. I'm still having the same issue. He also claimed that it was working fine on his computer. That doesn't cut it. The fact remains that I'm as well as others, are still having the issue, period. He didn't even bother to check back and just ignores all of my posts. Here is my take: The team doesn't want to take the time to fix this problem simply because they don't want to support FSX and P3D sims and their main focus is MSFS2020 and 2024. But yet, they continue to sell the product for FSX/P3D. I know this to be true because of the things I've seen taking place here in this forum. The fact is that the the live update has broken this scenery and preventing it from loading completely. If that is not true, why are we still having the issue even after reinstalling it? But the team here are just ignoring our complaints, and the fact that they are ignoring the complaints is what has got me so angry and pissed off. What you have posted is proof that the live update has broken the scenery. I've uninstalled it, reinstalled it, and still the same problem. I don't know if any of the team will see your log report, and I would post it in a thread where it will be seen because I feel that the team is not monitoring the FSX/P3D forum. I have health issues and I don't need this lack of responsibility and support. I set up all hours of the night, losing sleep, trying to fix this problem that they have caused, and the team can care less! It's their responsibility to fix this problem and give us the support we are entitled to. I shouldn't have to go through something like this after purchasing their product, and this is the thanks we get. Once again, thank you so much for posting this. I really like this airport and I just want the problem fixed. This issue is not our fault. It was the live update that broken the system, and they blame the problem on us. The last time I've used the KSDF scenery a few months back, everything was working great, until last week when I tried to load it. This is absolutely unacceptable!

Ken.
 

[virtuali]

When I said KSDF WORK, it's because IT DOES, here's a screenshot I just taken now. Tried both P3D5 and P3D4.

So, again, the usual things to check:

- Check the Live Update, and be sure it works with no errors

- If that doesn't work, try the OFFLINE Installer

[kmanning]

When I said KSDF WORK, it's because IT DOES, here's a screenshot I just taken now. Tried both P3D5 and P3D4.

So, again, the usual things to check:

- Check the Live Update, and be sure it works with no errors

- If that doesn't work, try the OFFLINE Installer

Hi Umberto,

Let me explain what tried so far with no success. Let me mention that I'm running Windows 10 Pro. I uninstalled the KSDF from the Windows 10 Apps. Then I went to the website and downloaded the KSDF for FSX/P3D and ran the installation. After the the product is installed, it automatically runs the live update. After this is completed, I load the airport and I continue to have the same problem. Now why is it that I continue to have the same problem, after following your instructions? Am I doing something wrong here? I don't know of any other reason why it would continue to give the same problem. And why did gevan had this problem only after running the live update? According to his post, he said it was all working fine until he ran the live up, and that's when the problem occurred. These are the things we're not clear on. You tell us to check the live update and make sure it runs with no errors. What errors are you referring to? I ran the live update and I'm not getting any error messages. What about the Addon Manager. Do I need to uninstall and re-download another one? What's the difference between the Addon Manager and the Universal Installer? I have both of them. I've read that the Addon Manager is no longer required but if I uninstall the Addon Manager, will that effect all my addons? You also said if that doesn't work, try the offline installer. Where is the offline line installer? I didn't even know there was one. What reasons that would prevent the online installer of the download to not work? I've tried all the suggestions you posted and they're still not working. How do you explain that? And how do you explain how gevan lost his scenery ONLY after running the live update? I don't recall this ever being explained.

Ken.