Author Topic: The GSX installer won't start  (Read 6724 times)

avio

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The GSX installer won't start
« on: September 18, 2025, 12:05:52 pm »
The installer won't start. See video. It closes itself.
I've tried everything:
Firewall
Defender
VPN
Reinstallation

My system is up to date and stable.
Win 11 Home, I9-14900K, GTX 5090, MSFS 2020/2024

What can I do? Please help me.
https://drive.google.com/file/d/1PX-6MYiw9PhbcAvbvtRVhCseUmR8ed2x/view?usp=sharing

avio

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Re: The GSX installer won't start
« Reply #1 on: September 20, 2025, 07:06:47 pm »
Why isn't anyone answering me?
I just can't get the installer to work...  :'(

pete_auau

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Re: The GSX installer won't start
« Reply #2 on: September 21, 2025, 02:26:17 am »
try running  the live update if  that doesnt  solve it  than download the offline  version than run the installer again

avio

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Re: The GSX installer won't start
« Reply #3 on: September 21, 2025, 11:04:31 am »
try running  the live update if  that doesnt  solve it  than download the offline  version than run the installer again

Live Update is the same as the installer. It also closes itself.

pete_auau

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Re: The GSX installer won't start
« Reply #4 on: September 21, 2025, 02:57:37 pm »
did you try the off line installer download option

MDJohn

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Re: The GSX installer won't start
« Reply #5 on: September 21, 2025, 03:16:21 pm »
After running the universal installer I had the same symptons Avio described.
Running afterward the offline installer solves this problem 👍

@pete_ausau thanks, good advice 🫶

avio

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Re: The GSX installer won't start
« Reply #6 on: September 22, 2025, 09:07:01 am »
After running the universal installer I had the same symptons Avio described.
Running afterward the offline installer solves this problem 👍

@pete_ausau thanks, good advice 🫶

Unfortunately, that didn't help. To clarify once again, the actual installation of the manager takes place. However, the programme cannot be started...

pete_auau

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Re: The GSX installer won't start
« Reply #7 on: September 22, 2025, 11:19:05 am »
After running the universal installer I had the same symptons Avio described.
Running afterward the offline installer solves this problem 👍

@pete_ausau thanks, good advice 🫶

Unfortunately, that didn't help. To clarify once again, the actual installation of the manager takes place. However, the programme cannot be started...

once you download the offline installer in the desktop folder open it up and run  the couatl_update2

avio

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Re: The GSX installer won't start
« Reply #8 on: September 22, 2025, 11:44:35 am »
once you download the offline installer in the desktop folder open it up and run  the couatl_update2

I tested that too.
couatl_update2 only briefly displays the hourglass. Nothing else happens. Couatl_update2.exe is running and can be seen in Task Manager.


pete_auau

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Re: The GSX installer won't start
« Reply #9 on: September 22, 2025, 02:54:40 pm »
once you download the offline installer in the desktop folder open it up and run  the couatl_update2

I tested that too.
couatl_update2 only briefly displays the hourglass. Nothing else happens. Couatl_update2.exe is running and can be seen in Task Manager.

 Darn iam out of ideas got one more idea than iam out other  than doing  a complete reinstall making sure you remove all of  the gsx folders unless some  one else chimes in.  Have you tried running  it as admin the other thing it could be is  that maybe your av protection is preventing  the running of it just a idea that just ncame up
« Last Edit: September 22, 2025, 02:56:20 pm by pete_auau »

avio

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Re: The GSX installer won't start
« Reply #10 on: September 22, 2025, 10:32:20 pm »
@pete_auau

I always start new installations with a restored backup without any GSX remnants. I already wrote something along these lines in my first post:
"I've tried everything:
without a firewall
without Defender
with VPN
multiple re-installations"
I always started as an administrator.

pete_auau

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Re: The GSX installer won't start
« Reply #11 on: September 23, 2025, 12:08:57 am »
ok hopefully umberto will see  this post have you tried posting on  the gsx discord umberto is usually  there, and some one  else might know your answer sorry didn't see  your  first post or you could send a email support ticket in

https://www.fsdreamteam.com/contacts.html

https://discord.com/channels/1011680327346966590/1088533826457829376

virtuali

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Re: The GSX installer won't start
« Reply #12 on: September 23, 2025, 09:56:03 am »
The installer won't start. See video. It closes itself.

I can see a strange windows sound, which is not supposed to happen, which suggest possibly some 3rd party software reacting to it ( likely antivirus ). And, you are re-launching it too quickly, so you might be the cause of the problem, because it might be starting twice.

A Windows restart and don't try to restart it so quickly. In fact, don't even try to start it twice.

avio

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Re: The GSX installer won't start
« Reply #13 on: September 23, 2025, 03:26:07 pm »

I can see a strange windows sound, which is not supposed to happen, which suggest possibly some 3rd party software reacting to it ( likely antivirus ). And, you are re-launching it too quickly, so you might be the cause of the problem, because it might be starting twice.

A Windows restart and don't try to restart it so quickly. In fact, don't even try to start it twice.

Of course, I took a time out between two operations.
After repeatedly attempting to install it on a GSX-free backup, the app sometimes opens. After trying to open it again, it no longer works.
I uninstalled almost all tools and utilities in Windows as a test, but this did not solve the problem.

virtuali

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Re: The GSX installer won't start
« Reply #14 on: September 23, 2025, 03:32:43 pm »
Of course, I took a time out between two operations.

You posted a video, I commented on what I saw there, which you starting it a 2nd time without giving it any time to start it, hence my comment about it.

Also, I commented on what I heard from the video you posted: the windows "ding" sound is very suspicious, as if another software (antivirus) might do it to tell you it has blocked the installer, it's not supposed to be heard.