Products Support > GSX Support FSX/P3D

SODE Jetways

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flyboybma:
For me, it's:
- SODE jetways at 3rd party airport added by SODE. Confirmed same issue after downgrading to SODE 1.7.1.

T2G KMCO, LVFR KSAN, and SXAD KHOU.

All getting the "this gate has a standard jetway" message, no movement.

-flyboybma

LukeK:
Here is my log. I encountered the problem at DD KSEA. No issues at KLAS since it's an FSDT airport.

Cheers

dkreiskott:
We've had a defective product for two weeks now, thanks to an update that was essentially only designed for MSFS. How long do we have to wait before we receive a corrected version?

Enough log files have been provided, and your questions have been adequately answered.

We paid for a product that is constantly being corrupted by updates and doesn't do what it's supposed to. And then it takes weeks before the bug is finally fixed, as we've experienced several times in the past.

That's a really bad way of treating customers.

virtuali:

--- Quote from: dkreiskott on June 21, 2025, 12:52:09 pm ---We've had a defective product for two weeks now, thanks to an update that was essentially only designed for MSFS. How long do we have to wait before we receive a corrected version?
--- End quote ---

A fix for this will be released AFTER it has been properly tested to be working. In fact, we already fixed it, but we are still testing it.

Since you are basically complaining about not having tested the update in P3D, which is true (we test where 95% of the user base is, our testing time is finite), I hope you won't contradict yourself by demanding we'd release a fix with without testing it before.

dkreiskott:
It's great that you're going to test it. That at least shows that we can expect a fix, hopefully soon.

But honestly, writing here that things aren't being tested for Prepar3d is pretty cheeky. That's turning all Prepar3d users into beta testers! That's simply outrageous.

Every one of us, no matter how long we've been with you, is your customer; we've paid money. You can expect decent support for money, even if the product is quite old.

What was your motto again? "High-quality add-ons for flight simulation" :-)))

As someone who has been a customer of yours for more than 11 years, I feel like I'm being treated very badly. This certainly makes me not want to buy any more products from you.

And yes, I know you don't depend on me, but be careful, you don't want to scare away too many customers!

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