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FSLabs - Doors not open but boarding and boarding happening

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Ray Proudfoot:
@HardyZ, I’m astonished at your attack on @virtuali. Every update for years has been free. Very few developers give that level of service.

Yes, there have been bugs but generally they get sorted out. I’m sure there are genuine reasons why he’s not here more regularly but even developers have a private life with all the problems that can bring.

Patience will be rewarded.  ;)

HardyZ:
@Ray Proudfoot,

as a customer of a reputable company, I unfortunately cannot take into account "a private life with all the problems that can bring".
If You purchase software from a decent company for a fee, You have to differentiate between
1) Updates that fix existing bugs
and
2) Updates that expand and improve the product.

to 1)
Updates that fix existing errors are a given and to be expected. You also won't buy a car whose brakes or wipers unfortunately don't work. No matter - even an inexpensive coffee machine should work without errors. Errors can happen, but then the customer has the right to rectification. This worked well in earlier years, before MSFS. I remember that Umberto often responded within hours and some errors were resolved within 24 hours.

to 2)
It was of course pleasing that Umberto further developed the software and added new features. This made us customers happy and satisfied. However, this was a voluntary effort from Umberto (certainly also to keep his development interesting), which I hadn't expected when I bought it. Thank you very much for that. However, I didn't ask him to do that. On the contrary: For years he had been announcing to us old customers, for example, the development of water/lavatory - this option was even built into the airplane configuration. Now he has developed this feature - only for GSX Pro. But I don't want to be forced to go along with this development.

Today it looks like this for users of GSX Level 2 for P3D/FSX:
Nearly every new development that Umberto installs for MSFS and distributes as an update creates new errors for the "old" users of P3D/FSX. Every time we hope that the next update will fix the existing or new bugs, but that doesn't happen. The current state of the product was actively deteriorated by him as when we purchased it. Due to his update strategy, we cannot restore the purchased version. The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here. I am not assuming any intention. But the facts speak for themselves.

If Umberto wants to end support for the old GSX versions, then that's okay. But then he should announce it officially. Before I expect a proper working version of the software I paid for. And not updates that constantly produce new errors that are not corrected.

Ray Proudfoot:
@HardyZ, it’s possible to restore from a backup assuming you perform backups.

Umberto has said he’ll fix it. They couldn’t ignore MSFS. Be grateful they’re still pushing updates for P3D. Most developers have ceased.

Captain Kevin:

--- Quote from: HardyZ on November 18, 2024, 06:19:14 pm ---The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here.
--- End quote ---
I'm just correcting the point that there's no way to go back to an earlier version of GSX once the update has happened. It's possible, but the only way to do so is as I have stated.

--- Quote from: Ray Proudfoot on November 18, 2024, 12:40:48 pm ---I’m sure there are genuine reasons why he’s not here more regularly
--- End quote ---
You'd probably have better luck getting a response from him in the unofficial GSX Discord.

HardyZ:
@Captain Kevin,
why should I write in an unofficial GSX Discord when there is an official support forum here??!!!

@Ray Proudfoot
Of course, MSFS cannot be ignored. But not to the detriment of customers who have paid for GSX Level 2, whose paid GSX version will be destroyed in the process. For me this is nothing other than fraud. I just want clean working software that I paid for. I'm not grateful for updates that break my paid software.

And addition: Umberto of course doesn't comment. As expected

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