Products Support > GSX Support FSX/P3D

FSLabs - Doors not open but boarding and boarding happening

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Captain Kevin:
And just to confirm you have the latest update?

HardyZ:
Believe me: I have installed and tested the latest Live-Update (version 3.2.6 - November 8, 2024).
And the settings for the passenger doors are correct. They are not ignored.

See also Topic 32066 http://www.fsdreamteam.com/forum/index.php/topic,32066.0.html

virtuali:
The problem will be dealt with in the next update.

HardyZ:
Sorry Umberto,
I no longer believe your promises that the next update will fix the errors for GSX for FSX/P3D. So far, every update has created new bugs that have made us FSX/P3D users hope for the next update because they broke the features we paid for.
I don't know what game you play with us long-time GSX Level 2 users. But I have the impression that you are no longer interested in offering your former paying customers error-free software, but rather in generating new customers for your product by continually promising new features. The main thing seems to be that customers pay. You don't seem to care whether customers who have previously paid for your software can still use error-free software today. This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
The argument that you are providing old GSX Level 2 customers with new services with the updates does not count here. On the contrary: you have been telling us "old" customers of GSX Level 2 for P3D/FSX for years that we can expect the water lavatory feature to be available. Now it's developed, but you're denying us if we don't switch to GSX Pro. This is clearly customer fraud.
It would be OK if you tell us old customers, that you stop supporting P3D/FSX. Time doesn't stand still. The live update probably also checks whether MSFS is installed. But then I expect that updates offered will not generate new errors for P3D/FSX that destroy our paid product, but rather existing errors will be eliminated.
I challenge you to provide GSX for FSX/P3d customers with a bug-free product. I didn't pay for anything else. Anything else I consider as fraud.
Make me an offer as to how we can settle the matter. Otherwise I will take further steps.
I suspect that you have gotten carried away with your own development and are no longer under control. You don't seem to care about your customers now.

Captain Kevin:

--- Quote from: HardyZ on November 17, 2024, 05:07:21 pm ---This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
--- End quote ---
If you back up the Add-on Manager folder before you run the update, you can revert it if you run into any issues after updating, just simply move the files back over.

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