Products Support > GSX Support FSX/P3D
Floating jetways
srcooke:
--- Quote from: virtuali on December 28, 2022, 02:37:44 pm ---As I've said, I'm not able to replicate this anymore after the update, which sets the jetway altitude on ground exactly as it always did for years before the update. Please clarify if these jetways are:
- Standard jetways with CTRL+J
- SODE jetways created with a SODE XML file provided by the scenery
- GSX replaced jetways, after their SODE .XML file ( assuming there was one ) has been removed
--- End quote ---
In respect of the Hamburg scenery the latter option whereby GSX jetways have replaced the SODE version with the associated XML disabled.
The update released on 7th December did not restore the previously working function prior to Pro.
yurirodin:
Just landed in YPDN by MFSG and GSX jetways were floating above the ground. Restarting couatl placed the jetways in the correct position. This has not been fixed with the latest update. This is a related bug to GSX jetways not showing up at all until couatl is restarted. Of course, this only happens with GSX jetways and not standard or SODE jetways, those are always fine.
Moath Sayel:
--- Quote from: yurirodin on December 29, 2022, 04:10:30 pm ---Just landed in YPDN by MFSG and GSX jetways were floating above the ground. Restarting couatl placed the jetways in the correct position. This has not been fixed with the latest update. This is a related bug to GSX jetways not showing up at all until couatl is restarted. Of course, this only happens with GSX jetways and not standard or SODE jetways, those are always fine.
--- End quote ---
Same here. not only YPDN always after long flights as well. even after 28th update
bwbriscoe:
Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
Captain Kevin:
--- Quote from: bwbriscoe on December 29, 2022, 08:34:33 pm ---Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
--- End quote ---
Be a bit difficult to fix a problem that they can't reproduce, so if you have any more information, which Umberto has asked for, such as steps to reproduce the problem, the scenery used, and the type of jetways in said scenery, that would certainly help.
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