Products Support > GSX Support FSX/P3D
Floating jetways
LukeK:
Whenever I've seen it, it's been pretty inconsistent and impossible to duplicate (same thing with missing jetways). I seem to get either 1 in 5 or so flights. I would imagine that makes it very difficult to track down and resolve.
Cheers
Luke
virtuali:
I really don't know how's some people continue to argue I'm trying to tell they are "wrong". I DO BELIEVE THEY HAVE IT, it's just I cannot reproduce it anymore after the fix, while I could ( with LOTS of effort ), before.
What's sure, the latest update has restored the way any object in P3D is created when altitude is involved, exactly the way as it was before the release of GSX Pro.
And again, this doesn't obviously mean I don't "believe" users reports, I just fail to understand how they wouldn't see any difference after the fix, because the changes in the fix has been extensive.
Could be you changed the airport elevation in the GSX profile to fix the "before the fix" problem ?
srcooke:
--- Quote from: virtuali on December 30, 2022, 02:39:12 pm ---
Could be you changed the airport elevation in the GSX profile to fix the "before the fix" problem ?
--- End quote ---
Possibly as that was recommended.
Do you suggest removing the elevation entry or using the GSX alt adjust again?
yurirodin:
--- Quote from: Captain Kevin on December 30, 2022, 01:27:58 pm ---
--- Quote from: bwbriscoe on December 29, 2022, 08:34:33 pm ---Wow, I just feel, as a customer, I’ve been told I’m in the wrong.
Surely with ongoing issues and a large number of people reporting the same problem it is clearly a problem with GSX. Why can’t the company acknowledge that?
--- End quote ---
Be a bit difficult to fix a problem that they can't reproduce, so if you have any more information, which Umberto has asked for, such as steps to reproduce the problem, the scenery used, and the type of jetways in said scenery, that would certainly help.
--- End quote ---
For me it's very easy to reproduce the problem. I'll use YPDN as an example - we load up P3D and select any airport nearby, YJAB for instance, then press Y to put the user vehicle in slew mode and slew to YPDN. When you arrive, you'll see the GSX jetways are floating above the ground. If you then select "customize airport positions" from the drop down menu then click the airplane icon next to the "airport elevation" box then click "apply" or restart couatl the jetways will be displayed properly, until next time when you arrive at the airport and they are up in the air again. I recently purchased Sioux Falls KFSD by FSXCenery then created GSX jetways at the terminal. Now if I start a flight at any airport other than KFSD the jetways are floating upon arrival. This is the case with KJFK (FSDT) and KBUF (FlyTampa) and many others I'm sure. This is as clear as I can be in describing the problem.
skyymann:
I have run into this as well after a long flight at EGLL and VIDP. The jetways are floating above the terminal, but when I rebuild the cache, all is good. Very strange. This is with P3dV4.
Scott
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