Products Support > GSX Support FSX/P3D

FSDT Products not showing in FSDT Installer and Live Update not working **SOLVED

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shahzebhumayun:
At cyvr. terminals didnt load since the coult engine isnt starting and GSX is also not showing which could be because its not activated yet bcuz im unable to activate it.

its the same thing at all fsdt airports since coult engine isnt showing in addons section as seen in the image

virtuali:

--- Quote from: shahzebhumayun on June 11, 2022, 07:37:17 pm ---I have tried clicking on all the icons within the installer but nothing seems to have made any effect. the icon which says "Products are hidden"isnt even clickable.
--- End quote ---

They are only clickable if you hid them, and the simulator is found. If they are not clickable, it's because the simulator cannot be found.

You said you reinstalled the whole PC, which of course was completely unnecessary so, the only possible explanation for the sim not found, is you must have made some kind of error reinstalling.

Maybe you think you have FSX-SP2, but you haven't applied the service packs ? This would cause the correct Simconnect required by our products to be missing, so nothing will work. Fact the Live Update can't find the sim indicates something wrong.

Please contact me to the support EMAIL, because I can explain how to log the installation and see what's going no, no use continuing here.

shahzebhumayun:
Hello Umberto and thanks for the support through the email.

I can confirm that with the latest version of FSDT Installer, the problems mentioned above have been fixed. Thanks for the support!

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