Products Support > GSX Support FSX/P3D

FSDT Products not showing in FSDT Installer and Live Update not working **SOLVED

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shahzebhumayun:
Hello!

I am facing this issue. it only started today. all of a sudden my products disappeared on my fsdt installer. i did clean installation of everything and still the same. i installed GSX and live update didnt run after that. when i ran the live update manually. it just opened and closed without any error.

I tried the same on my other pc as well and again the same thing. no products showing and live update just opens and closes without updating the product.

I have the latest installers of all fsdt products as well.

in the picture i attached. look at the left side. my fsx products are hidden and no products are showing in the installer even though i have 3 FSDT products installed.

is this an issue from my end? ive tried disabling the windows defender but that didnt fix it either. any idea?

Aaron Liu:
Same as your problem...I'm trying re-install my GSX, hope it can be work....

shahzebhumayun:
Well i did a Factory Reset and windows reinstallation because of this issue. but sadly nothing has fixed. i dont think its got anything to do with our systems. its a fsdt problem because ive tried on 2 of my pcs and got same issue.

virtuali:
Your screenshot shows you have hidden both FSX and MSFS products.

They don't become hidden depending if they are installed or not (that's another button that shows installed/not installed), they become hidden only if you have clicked on the icon to hide them, and by default both are visible, or if the simulator they run under is not detected.

The feature is there because some users were annoyed to see P3D products (even if they *do* have P3D installed, otherwise they won't show) together with MSFS product, so we added it, and if you click on it to hide a simulator, the setting is saved between sessions.

You don't say which simulator you have installed, but in your screenshot I see MSFS is not detected. If this is true, than it's normal.

You said however you have GSX, so I can assume you should have either FSX or P3D installed so, the only possible reasons why the P3D products are hidden are:

- You clicked on the icon to hide them

- The simulator hasn't been detected for some reason, like its registry key missing/changed or the sim has been moved.

shahzebhumayun:
Thanks for your reply!

I have FSX SP2.  i have done a complete factory reset of my PC and then installed fsx sp2 again and all the fsdt products. the products are still hidden in fsdt installer and the live update isnt working!  It cant be a registry issue because it was perfectly fine until yesterday night when i shutdown my pc. this only started this morning!

I have tried clicking on all the icons within the installer but nothing seems to have made any effect. the icon which says "Products are hidden"isnt even clickable.

When i tried to activate my products again since i reinstalled everything. this is what appeared! im now unable to activate any of my fsdt products.

keeping in mind that my windows defender is disabled and i dont have any anti-virus software!

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