Products Support > GSX Support FSX/P3D
FSDT Live Updater keeps crashing
Flyguy767:
--- Quote from: virtuali on February 13, 2022, 12:26:34 am ---
--- Quote from: Flyguy767 on February 12, 2022, 08:16:52 pm ---Also had a Failed SHA256 error in the log
--- End quote ---
THIS is the one and only issue. why the program is not starting in your case.
The SHA256 error it's 100% caused by the firewall or antivirus blocking the download of the updated version of the latest couatl.exe program, which hasn't changed with this update, which means you still have an old version for some reason. And the one and only possible reason why your couatl.exe is not updated, it's because your firewall or antivirus ( most likely the antivirus ) allowed to download some files and blocked others, causing a mix-match of old and new files, and the reason for the SHA256 check is precisely to prevent that, to be sure you are running the latest .exe with the correct set of files.
So yes, if you still have this error in the log, it's 100% firewall or antivirus.
--- End quote ---
Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products
thanks again
shrike1978:
Antivirus might have been the one user's issue, but it is the issue that every is having. I am having this same issue. I just reinstalled Windows and was reinstalling P3D and my addons. I've done nothing different than before, but FSDT update will not work, and Couatl will not start in the simulator.
I have turned off my antivirus before installing. I have turned off my antivirus before updating. I have turned off antivirus before running the simulator. Everything related to P3D is installed in subfolders of a dedicated, and the entire folder is excluded from antivirus, and the Addon Manager folder is separately excluded from antivirus.
I'm getting two errors in the Windows Event Log.
The first error:
--- Quote ---Application: Couatl_Updater2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
at Couatl_Updater2.Program.Main(System.String[])
--- End quote ---
The second error:
--- Quote ---Faulting application name: Couatl_Updater2.exe, version: 2.0.2.15, time stamp: 0x6207d150
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xe0434352
Fault offset: 0x0013ec52
Faulting process id: 0x372c
Faulting application start time: 0x01d820739fbb705c
Faulting application path: C:\Flight Sim\Addon Manager\Couatl_Updater2.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: b7e3dd4f-ba68-44e9-a1ef-a01d9304b879
Faulting package full name:
Faulting package-relative application ID:
--- End quote ---
I am getting no other errors. I run Live Update, get the setup screen, hit "Next", then it closes with no feedback at all.
virtuali:
--- Quote from: shrike1978 on February 13, 2022, 02:04:30 am ---I'm getting two errors in the Windows Event Log.
--- End quote ---
In the thread just before yours:
--- Quote ---Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products
--- End quote ---
Here's the link to the Universal Installer, which has been posted before:
http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe
mokeiko:
--- Quote from: virtuali on February 13, 2022, 02:07:24 am ---
--- Quote from: shrike1978 on February 13, 2022, 02:04:30 am ---I'm getting two errors in the Windows Event Log.
--- End quote ---
In the thread just before yours:
--- Quote ---Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products
--- End quote ---
Here's the link to the Universal Installer, which has been posted before:
http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe
--- End quote ---
Thank you Umberto for the universal installer, this fixed my issues. Much appreciated.
Francisco
Mark4114:
Hi
Yesterday I bought the GSX both packages and download from the product page , unfortunately I am unable to register
Exclude the folder in the virusscanner ** see attachement also log**
Ran the fsdt live updater but also no luck
Operating system is windows 11 and trying to install in pr3d v5
Any suggestions to fix this
Kind Regards
Mark
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