Products Support > GSX Support FSX/P3D
Couatl disappears when restarting service **SOLVED**
Chrjs:
--- Quote from: virtuali on March 05, 2022, 05:09:00 pm ---
--- Quote from: Chrjs on March 05, 2022, 04:31:27 pm ---bglmanx65.dll File version: 5.0.0.2
--- End quote ---
Ok, and just to be sure, the date of the Digital Signature ?
--- End quote ---
Saturday, December 18, 2021 4:04:15 AM
virtuali:
--- Quote from: Chrjs on March 05, 2022, 06:28:01 pm ---Saturday, December 18, 2021 4:04:15 AM
--- End quote ---
You have the correct version, the one that doesn't force a cache rebuild after each restart so now, I'm officially outside of explanations, because what you are looking at shouldn't simply happen.
The only thing I can suggest, is a complete reinstall:
- Uninstall GSX from the Windows Control Panel. Reply YES to the question "Do you want to remove the Addon Manager ?"
- Uninstall any other FSDT product you might have, including any for MSFS.
- If the Addon Manager folder is still there after all the uninstalls, remove it.
- Remove all these folders:
Documents\Prepar3D v5 Add-ons\Fsdreamteam Addon Manager\
%PROGRAMDATA%\Virtuali\
%APPDATA%\Virtuali\
Be careful about the last one in %APPDATA%, because it contains all GSX profiles you might have made for airports or airplanes. I suggest making a backup of this folder somewhere else.
- Download the full GSX installer again, and install it. Check if it works before doing anything else. Don't do anything else and report back.
Chrjs:
Hi,
sorry for the late replay, a very busy week at work.
So I followed your guide 100%, not changing the installer path, not installing via the universal installer but as you said the full gsx installer., not inserting a sepcific exclusion in the default defender. Unfortunately, gsx does not even appear in the menu at all, just the addonmanager. Looks like the couatl engine does not start.
kind regards
chris
virtuali:
--- Quote from: Chrjs on March 12, 2022, 01:08:16 pm ---So I followed your guide 100%, not changing the installer path, not installing via the universal installer
--- End quote ---
That's not what I said.
There's no doubt you can't "install via the universal installer", since the universal installer cannot install an FSX/P3D product so, this should have been obvious because, if you tried to do that, it would have told you installation is not yet available for FSX/P3D products.
What I said it, instead:
- Install GSX using the Full GSX installer, which is the only way you can install GSX with.
- Install the Universal Installer AND use that one TO UPDATE GSX! AFTER you reinstalled it with the regular installer.
--- Quote ---not inserting a sepcific exclusion in the default defender.
--- End quote ---
I'm not sure what do you mean with this. You DO have to add an Exclusion, and it must be the WHOLE Addon Manager folder.
--- Quote --- Unfortunately, gsx does not even appear in the menu at all, just the addonmanager. Looks like the couatl engine does not start.
--- End quote ---
So it seams something changed, although for the worse. Before, you said it disappeared ONLY when restarting, now you say it doesn't even appear on the first start ? Again, that can only be caused by:
- Not having added the Exclusion to the antivirus
OR
- Not having installed the Univeral installer and used that one to UPDATE GSX following the install.
Chrjs:
I'm sorry, but this is just wrong. I DID 100% what you said, here is your "guide":
"You have the correct version, the one that doesn't force a cache rebuild after each restart so now, I'm officially outside of explanations, because what you are looking at shouldn't simply happen.
The only thing I can suggest, is a complete reinstall:
- Uninstall GSX from the Windows Control Panel. Reply YES to the question "Do you want to remove the Addon Manager ?"
- Uninstall any other FSDT product you might have, including any for MSFS.
- If the Addon Manager folder is still there after all the uninstalls, remove it.
- Remove all these folders:
Documents\Prepar3D v5 Add-ons\Fsdreamteam Addon Manager\
%PROGRAMDATA%\Virtuali\
%APPDATA%\Virtuali\
Be careful about the last one in %APPDATA%, because it contains all GSX profiles you might have made for airports or airplanes. I suggest making a backup of this folder somewhere else.
- Download the full GSX installer again, and install it. Check if it works before doing anything else. Don't do anything else and report back."
It nowhere says anything about the universal installer or about exclusions. So I didn't do it and reported back, just as you said in your last sentence.
So, yes NOW I updated GSX2 via the Universal Installer AND added the AddonManager folder to the Defender exclusion list. After doing that Couatl seems to start again, regenerating cache after startring a flight, however, the original problem is still the same. As soon as I restart couatl it completely disappears. So no progress here at all.
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