Products Support > GSX Support FSX/P3D

may be not the right place but i need help from the team FSDT **SOLVED**

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laurentrieux:
i did checked already capitain kevin , sadly not, well i ain t claiming for a 30 secondes answer neither :-)
but from all the others supports , i received all answers , apart of virtuali so far , and it s not a complain , i do understand was Week end and also i aint the only client needing support :-)

well i will wait ...

laurentrieux:
gents ,
shall i make a new ticket ? cause 23rd and still no news ,
thank you

virtuali:
Please stop posting here. I got you email, I'll reply as soon as possible.

laurentrieux:
hello good afternoon !

tomorrow will be 15 days since i have requested my keys very nicely following the procedure thru the e mail of virtuali support ; 15 days and nothing , when all the others from rex to fs labs and all have been sending back it all within 48 hours max , guys , serious , i am 46 not 12 , don t tell me you received my e mail and you will resume it and do nothing this isn t really normal

i agree i should have stored my keys and this problem will not occure nevertheless i paid all your products as i paid all the others , and the others answered my e mails and worked hard to please me ,
i anyway send you my best regards as we are all in here simmers and polites persons , i just now wait for my 4 keys if you may
thank you
laurent

virtuali:

--- Quote from: laurentrieux on October 01, 2020, 12:57:24 pm ---tomorrow will be 15 days since i have requested my keys very nicely following the procedure thru the e mail of virtuali support ; 15 days and nothing , when all the others from rex to fs labs and all have been sending back it all within 48 hours max , guys , serious , i am 46 not 12 , don t tell me you received my e mail and you will resume it and do nothing this isn t really normal
--- End quote ---

Something must be wrong with your email. I replied to you already and, it's just wrong coming here and complaining about support supposedly not responding, without first being sure the email we sent to you hasn't been filtered or it's working.

I've sent confirmation of all your past purchase on September 23rd, when you posted here, I'm sending another copy now, please confirm ( BY EMAIL ) if you received it.

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