Products Support > GSX Support FSX/P3D

32-bit and 64-bit GSX installed but only one uninstall option

(1/4) > >>

Ray Proudfoot:
Hi Umberto,

This is the email I sent as this forum was down earlier...

I’m running P3D v3.4 (for FS Labs Concorde) and P3D v4.5 for everything else. GSX is installed for both sims.

This morning I launched the GSX uninstall process via Control Panel – Add/Remove Programs and it asked if I wished to uninstall GSX. There was no option to uninstall for just v3 or v4.

As I didn’t want to touch v4 I chose Cancel. However, the uninstaller then advised three files had been set back to default ones. I’m attaching the three screenshots. This should not have happened. Cancelling the uninstaller should have left things as they are.

The problem now is I don’t know how to rectify the problem with these files. Please advise and also change the uninstaller so this doesn’t happen again.

virtuali:
Having a shared folder has the obvious advantage that:

- We don't waste any hard drive space if you have multiple simulators installed, since a lot the files are the same for 32 and 64 bit versions of sim.

- We are fully compliant with LM recommendation of not installing anything in the simulator own folder

However, due to these requirements, it means is not possible to selectively Uninstall for one sim only because the uninstaller, by default, will remove all files it has installed when it originally run, and since most of them are shared, it will remove too much, unless we would individually flag shared or not shared files, which is theoretically possible, but it conflict with the very concept of the Live Update, since the Live Update can add, replace and remove any files after the installation but, since the Uninstaller is created on the fly by the installer when you run the installer, it would be impossible to keep the uninstaller updated with all the future changes.

To fix whatever problem you have, I suggest doing the following:

- Uninstall GSX and every other FSDT product you have

- Reply YES to the question "Do you want to remove the Addon Manager ?"

- Check if you still have an Addon Manager folder and if you have it, remove it manually

- Reinstall GSX and every other FSDT product you have, indicating all the simulators you want to install into. Since you still use P3D V3, you must install both the 32 and the 64 bit version of GSX.

Nothing related to activation will be affected.

Ray Proudfoot:
Ouch! All that work when I backed out of the uninstall process? Why does your program replace files when the user selected NO for the uninstall to continue?

virtuali:
I was only replying to a part of your question, why it's not possible to selectively Uninstall from just one sim.

The fact is still doing something is not supposed to do when you press Cancel, is in fact a problem we should fix.

My solution would get you going for sure, while we fix this problem, which would in any case require to re-download all the installers are re-run them again ( as I've said, the uninstaller is created by the installer code, when you run the installer ), and the only thing you'll gain while waiting for fixed installer, is that you'll be able to press Cancel and nothing will happen ( as it should ), but you would still have to do the same complete uninstall/redownload/reinstall.

My solution would work even with the current installers, but you cannot still press Cancel. That would require updated installers for everything.

Ray Proudfoot:
Hi Umberto. The problem only relates to GSX. I’m happy to uninstall both 32 and 64 bit versions of GSX and then reinstall them once you have fixed the problem related to cancelling the uninstall.

Are you saying this action (only with GSX) has affected all my FSDT airports as well? Surely not? If that is the case I respectfully suggest you need to reconsider how these programs are managed.

Anyway, for now I’ll do nothing and see how things transpire. Can you advise where these files that were replaced reside on my system? And just to confirm I have opened the GSX Control Panel and opted to replace the default jetways. I presume that’s okay?

Navigation

[0] Message Index

[#] Next page