Products Support > GSX Support FSX/P3D
GSX Crash on P3DV5 **SOLVED**
virtuali:
--- Quote from: airbadger on June 25, 2020, 02:27:09 pm ---I guess I'll try uninstalling/reinstalling, though I've already done the repair option. I'm just confused because it ONLY happens in V5. Never had this problem with V4.
--- End quote ---
The don't use the same version of the runtimes. P3D V4 uses the 2017, while V5 uses the 2019. Note that, today the VC installer is called "universal CRT", which covers 2015, 2017 and 2019 versions in a single redistributable.
RVxSpeed:
Are you going to actually solve the issue that is being asked in this thread from the beginning?
virtuali:
--- Quote from: RVxSpeed on June 25, 2020, 07:53:49 pm ---Are you going to actually solve the issue that is being asked in this thread from the beginning?
--- End quote ---
As I've, several times already, the last video you posted clearly proved the problem wasn't caused by GSX.
What caused your sim to crash was the audio driver when you switched back and forth from the sim to the external flight planner. This caused the Windows audio volume to change, which caused the audio to stutter and MADE the sim crash ( because GSX CANNOT crash the sim, while your audio drivers CAN ) and, of course, when the sim crash, GSX will lose connection to it, so all its objects will be removed, and this mislead you thinking it was GSX crashing while it was removing objects.
As I've said, the feature to automatically change the volume when switching between apps CAN be disabled in the Windows audio settings so, perhaps, if you try that, this might prevent the audio drivers to crash the sim.
And please, stop saying "it doesn't happen without GSX", because that's not an indication the problem is caused by GSX or we can or should fix it. For several reasons:
- The first one, because in the "not crash without GSX" video, you didn't do the same switching between the flight planner and the sim
- The second reason is, even if you could switch from another app back to the sim with no audio crashes without GSX, that still doens't mean GSX is the cause. The feature ( which can be disabled ) that allows Windows to change the volume when jumping between apps, will do that for all the loaded executables, and that includes GSX own Couatl.exe program so, Windows is probably trying to change the volume of Couatl.exe itself and, BECAUSE there's some kind of bug in your audio driver, possibly related to OpenAL support, it's POSSIBLE your audio driver cause a crash only when trying to change the GSX volume. Again, it's a fault of your audio driver, we don't have any control over it if your audio drivers crashes the sim when Windows tell it to change volume.
Many users reported the change on audio made by Windows to GSX, but ONLY as a minor annoyance in that the GSX sounds go down in volume, so they usually disable that feature, but nobody ever reported a crash because of this, you are the only one that had a crash caused by the audio volume going Up/Down automatically by Windows, which seems to suggest you must have some kind of issue that affects audio, like 3rd party audio card utilities, bad audio drivers, bad OpenAL support in your audio drivers, something like that.
RVxSpeed:
The audio up/down is done by me. Not by windows. I have a z5500(search google) sound system which always stays at max sound output. I use my keyboard volume button to increase/decrease volume. That might give you the expression of windows is changing volume automatically.
I am telling you once again please use a descent tone while talking to a customer. Specially paid one. You have created a software which i bought from online store. You are suppose to provide support for it. I already have multiple proof of vidoes shows that shows running GSX causing the sim to crash. Instead of arguing with me i insist you come & provide a remote session in resolving this issue or test in your workstation to see if there is any actual issue with the product.
Also i was doing a complete fresh re install of GSX. Doing so the following error came up. I selected ignore in order to continue the installation. I am going to ask you to provide an explanation for this error(since the error is completely visible & it's happening while installing GSX so you can't blame any addons or simulator for it).
Finally if you can't provide support & be an ignorant developer please mention it in your product "No support will be provided" or simply mention "P3DV5 not fully compatible with GSX".
virtuali:
--- Quote from: RVxSpeed on June 26, 2020, 11:35:33 am ---The audio up/down is done by me. Not by windows. I have a z5500(search google) sound system which always stays at max sound output. I use my keyboard volume button to increase/decrease volume. That might give you the expression of windows is changing volume automatically.
--- End quote ---
So, you changed the audio manually, your video shows that as soon as you do that, the audio stutters, caused the sim to crash and how this can possibly be "caused" by GSX ?
Regardless if Windows or you change the audio, if that might cause a crash to the sim, it's still not GSX's fault. Could you please try the same procedure without touching the audio ?
--- Quote ---I am telling you once again please use a descent tone while talking to a customer
--- End quote ---
I'm not sure what you are trying to tell here. We are not "talking", I'm writing, and I'm providing you with totally accurate information based on your report. There's no "tone" involved here and I can't see anything in my totally techincally and entirely neutral sentences that could be mistaken as a "tone".
--- Quote ---You have created a software which i bought from online store.
--- End quote ---
Which comes with a Trial version, which can be used for an unlimited number of time on some airports, and the whole point of offering a Trial version, is precisely to make you absolutely sure it works on YOUR system, before purchasing it.
--- Quote ---You are suppose to provide support for it.
--- End quote ---
Which I'm keep doing, by spending my time always replying to you, trying to make you understand what's your real issue might be. Because, if you keep fixating about GSX being the problem, you'll never find out what really is.
--- Quote ---I already have multiple proof of vidoes shows that shows running GSX causing the sim to crash.
--- End quote ---
No, you posted multiple videos of what YOU think is proof GSX is "causing" the crash, when in fact it's not. Your statement about assuming GSX "must" be the cause, because you thought GSX was removing its objects is the most clear proof of what is misleading you. GSX is NOT supposed to remove anything at the stage. The objects were removed by the simulator itself, because moments before its crash, CAUSED by something related to audio, it lost connection to GSX and when a Simconnect client disconnects, the simulator will automatically remove all the objects created by it.
--- Quote --- Instead of arguing with me i insist you come & provide a remote session in resolving this issue or test in your workstation to see if there is any actual issue with the product.
--- End quote ---
I was trying to suggest looking into audio first, before doing that, so you could fix the problem yourself.
--- Quote ---Also i was doing a complete fresh re install of GSX. Doing so the following error came up. I selected ignore in order to continue the installation. I am going to ask you to provide an explanation for this error(since the error is completely visible & it's happening while installing GSX so you can't blame any addons or simulator for it).
--- End quote ---
Of course I can provide an explanation of that error and, of course, it doesn't have anything to do with your problem. It's a known issue that sometimes, due to various permission difference across systems, the GSX installer is prevented from installing a font that is already installed. But precisely for the reason the font is already installed, you can safely ignore the error and continue.
--- Quote ---Finally if you can't provide support & be an ignorant developer please mention it in your product "No support will be provided" or simply mention "P3DV5 not fully compatible with GSX".
--- End quote ---
Since GSX is perfectly compatible with P3D V5, and everybody use it happily with it, you should ( again ) stop repeating this, and speaking about "tone", what about that "ignorant developer" of yours ? If you cannot write something without being offensive, you should even dare to mention "tone" in the first place. No, being "paying customer" doesn't give you the right to call me ignorant, or even imply I might be.
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