Products Support > GSX Support FSX/P3D
GSX Crash on P3DV5 **SOLVED**
RVxSpeed:
--- Quote from: virtuali on June 26, 2020, 11:53:18 am ---
--- Quote ---You have created a software which i bought from online store.
--- End quote ---
Which comes with a Trial version, which can be used for an unlimited number of time on some airports, and the whole point of offering a Trial version, is precisely to make you absolutely sure it works on YOUR system, before purchasing it.
--- End quote ---
The software was running fine in V4. There was no complaint about it. I never had any issue with it. But starting with V5 all of this CTD happening just after installing GSX.
--- Quote ---No, you posted multiple videos of what YOU think is proof GSX is "causing" the crash, when in fact it's not. Your statement about assuming GSX "must" be the cause, because you thought GSX was removing its objects is the most clear proof of what is misleading you. GSX is NOT supposed to remove anything at the stage. The objects were removed by the simulator itself, because moments before its crash, CAUSED by something related to audio, it lost connection to GSX and when a Simconnect client disconnects, the simulator will automatically remove all the objects created by it.
--- End quote ---
It's not i think. It's already proven. Nobody should take my word for granted. I am still insisting if i run P3DV5 with all of the mother addons available for the sim. The sim will not crash. But if i run GSX. It will crash while performing various GSX activities like pushback,catering,boarding,deboarding.
Another thing it's a software. Not a god. Your product may cause an issue or conflict even if it's with 0.001% of the customer base that you have. Even if it's that minor it's still an GSX issue. Which is your concern. So saying that nobody else is having this same issue is not acceptable.
virtuali:
--- Quote from: RVxSpeed on June 26, 2020, 12:37:16 pm ---The software was running fine in V4. There was no complaint about it. I never had any issue with it. But starting with V5 all of this CTD happening just after installing GSX.
--- End quote ---
But again, since nobody ever reported this problem with P3D V5, it's clear GSX works with P3D V5 with no issues. The ONLY thing that could POTENTIALLY crash the sim in V4, which was Render to Texture with DirectX 11, is completely disabled in V5 for the time being.
--- Quote ---It's not i think. It's already proven. Nobody should take my word for granted. I am still insisting if i run P3DV5 with all of the mother addons available for the sim. The sim will not crash. But if i run GSX. It will crash while performing various GSX activities like pushback,catering,boarding,deboarding.
--- End quote ---
But if it really did, it would happen to everybody, not just you.
--- Quote ---Another thing it's a software. Not a god. Your product may cause an issue or conflict even if it's with 0.001% of the customer base that you have. Even if it's that minor it's still an GSX issue. Which is your concern. So saying that nobody else is having this same issue is not acceptable.
--- End quote ---
None of the information you provided ever proved the problem is caused by GSX. Instead, I provided ample explanation why it's probably related to audio because, as I've said so many times already, a problem with an audio driver CAN crash the sim. GSX, by itself, CANNOT.
--- Quote --- I am still insisting if i run P3DV5 with all of the mother addons available for the sim. The sim will not crash. But if i run GSX. It will crash
--- End quote ---
That doesn't prove anything and it's the wrong approach to the situation. If the problem is caused by a conflict with another add-on, which only happens if GSX is installed, that doesn't mean GSX is the cause, it only means there's a conflict with another add-on.
What you should have done, instead, is to install P3D V5 with NOTHING ELSE OTHER THAN GSX, and see if you still have the crash, and see if you stop the crash by disabling GSX. Then you would have a point, worth investigating.
RVxSpeed:
--- Quote from: virtuali on June 26, 2020, 12:56:30 pm ---What you should have done, instead, is to install P3D V5 with NOTHING ELSE OTHER THAN GSX, and see if you still have the crash, and see if you stop the crash by disabling GSX. Then you would have a point, worth investigating.
--- End quote ---
So let me just hear you right. You want me to test in vanilla scenario for a product that was developed by you? Why would i or anyone else would do that. Shouldn't you be the one who is suppose to re test to see if everything else is ok. Let's say i am using PMDG 747 in every scenario. The crash only happens with using this aircraft. Then if i report it to PMDG they will say since their pushback(it's already proven that if i use PMDG default pushback the sim doesn't crash) system works fine it's not their concern why using GSX with PMDG causes the crash. Then what? You will just say that it's PMDG problem.
Instead of wasting hours of arguing can we please just move on to actually resolve the issue once & for all. I don't have the mindset nor the time to continue arguing with a dev for a product that clearly have issue.
Please do the testing using the following scenario.
Aircraft: PMDG 747
Airport: MFSG DHAKA(https://secure.simmarket.com/mfsg-hazrat-shahjalal-international-airport-vghs-2019-fsx-p3d-fs2004.phtml) it's V5 supported & i have updated files from the devs.
Weather Engine: Active Sky P3D Beta 5
Crash test scenario:
1. Sim Crash when pushback from various position.
2. Sim crash when deboarding.
virtuali:
--- Quote from: RVxSpeed on June 26, 2020, 01:51:48 pm ---So let me just hear you right. You want me to test in vanilla scenario for a product that was developed by you?
--- End quote ---
Obviously yes, and it's clearly a good suggestion. Why, exactly, the fact the addon was "developed by us" make it any less valid ?
--- Quote --- Why would i or anyone else would do that.
--- End quote ---
For the obvious reason to understand if, since your problem was clearly audio-related, there's a chance of conflict caused by audio drivers, when another product use its own custom audio routines.
--- Quote --- Shouldn't you be the one who is suppose to re test to see if everything else is ok.
--- End quote ---
Obviously not. We cannot test with the infinite variations of multiple add-ons out there.
--- Quote --- Let's say i am using PMDG 747 in every scenario. The crash only happens with using this aircraft.
--- End quote ---
Is this the case ?
--- Quote --- Then if i report it to PMDG they will say since their pushback(it's already proven that if i use PMDG default pushback the sim doesn't crash) system works fine it's not their concern why using GSX with PMDG causes the crash. Then what? You will just say that it's PMDG problem.
--- End quote ---
Wrong assumption.
I wouldn't say it's PMDG "fault", it might be a conflict which might very well be a bug in your audio drivers ( again, is happening TO YOU ONLY, don't you think lots of users use the PMDG 747 + GSX ? ) which happens only due the way they might handle custom audio. Not their fault, neither GSX's, if your audio drivers might have problem handling two different apps using audio at the same time.
--- Quote ---Instead of wasting hours of arguing can we please just move on to actually resolve the issue once & for all. I don't have the mindset nor the time to continue arguing with a dev for a product that clearly have issue.
--- End quote ---
The problem is that GSX clear DOES NOT "have issue", surely not any that can cause the sim crash. You keep repeating this but, repeating something wrong doesn't make it right, regardless how many times you repeat it.
--- Quote ---Please do the testing using the following scenario.[/quiote]
Aircraft: PMDG 747
Weather Engine: Active Sky P3D Beta 5
--- End quote ---
I won't do that, since I won't use anything that is clearly advertised as Beta. The best I can do, is to test GSX + the PMDG 747 at one of our airports, like KORD, just to use something that is very detailed.
RVxSpeed:
You keep saying sound sound sound. Here you go. Another video. This time the volume wasn't touched. Yet here you go with the crash. There was also not any external to internal & vice versa view change. If i repeat the same thing without GSX explain that why it won't crash?
Since you also decline to test to prove that there is a flaw in your product which i have clearly identified. I am also declining to do a vanilla test. You didn't mention anywhere in your product that it may or may not work with all other addons available in simulator. I don't understand one thing. Why it's so hard for you or anyone to understand a simple logic.
Every other addons installed running GSX service=Crash
Every other addons installed running without GSX service=No Crash
I don't think there is any necessary for anyone to test it in vanilla scenario. We in the sim community made a golden rule on troubleshooting. If we find out our sim crashing. We disable everything and re enable addons until we are able to reproduce the same scenario. It has been the golden rule in flight simulation for years in the community. So in this case rulling out GSX service results in a complete stable simulator. Since the product is supported & developed by you. You should be the one finding what's causing the issue & resolve it.
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