Products Support > GSX Support MSFS

Objects missing / Pink textures and errors starting GSX

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virtuali:
If objects are missing or show pink textures and when you call GSX you have errors, it's because your entire gsx-world-of-jetways package hasn't been installed, most likely due to a server problem during the release day. This was indicated in the installer log but now, we updated the installer to make it more clear something bad happened during download. To this this, follows this procedure:

- Uninstall GSX, and confirm to uninstall it, not just unlink it.

- Remove this folder %APPDATA%\VIRTUALI\PackagesCache  ( if you have it )

- Reinstall GSX, it will redownload everything from scratch.

Michael Moe:
i dont have that folder ?

Thanks
Michael Moe

virtuali:
Then you don't need to remove it, it's there only if you decided to keep the installation files when asked. Since you haven't, it would redownload everything, which was the goal of the removal: force to redownload again, without using a stored package.

Michael Moe:
i am lost Umberto :-)

i havent deleted anything  - provice my please with a link to GSX MSFS then ?

Universal installer app starts all over

Michael Moe

Arrabal1968:
I have followed your advice uninstalled, I have eliminated the folders and again installed,
Beautiful Model of the World - Lebb Bilbao Airport
gate 2

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