Products Support > GSX Support MSFS

CTDs are not caused by GSX

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virtuali:
As confirmed by Microsoft Community Manager on the Flight Simulator forum, MSFS user started to experience an abnormal frequency of crashes starting last Friday, the 19th.

https://forums.flightsimulator.com/t/constant-ctd-every-flight-now-ntdll-dll/537543/618

Since GSX came out not even 24 hours before, many users (and reviewers) initially assumed the problem could have been caused by it, since it was the last thing they installed.

However, it was just a most unfortunate coincidence, which we couldn't possibly foresee, considering GSX was out for less than a day, but before the problem started. While the above thread on Microsoft support forum grew, more and more evidence came out the problem couldn't possibly be caused by GSX, because there were hundreds of users reporting the same CTDs, and they never had GSX installed. And many users who also had GSX installed, still getting CTDs even after uninstalling it. Lots of users had crashes without a single add-on.

A first suggested solution was to turn off online data services in the sim, which worked for many, but of course results in a heavily reduced graphic quality and features, since photogrammetry and/or Bing data, real weather data and live traffic would be missing.

The most current suggestion from Microsoft, is following this procedure:

- Manually run Windows Update (Start → Check for updates) and install any available updates. (Note: there may be no updates available)

- Perform a full restart of your PC (even if there were no updates detected in Step 1)

- After rebooting, launch Microsoft Flight Simulator and test if you still get the ntdll.dll crash.

jack153:
hello you have already said cdt's are not dependent on gsx and therefore my question what they trigger in conjunction with gsx?
is there already experience what msfs2020 crashes ?

how to fix the problem?

I had read this with the update of windos what I have also duch led

are there known problems with win 11

virtuali:

--- Quote from: jack153 on August 25, 2022, 11:04:00 am ---hello you have already said cdt's are not dependent on gsx and therefore my question what they trigger in conjunction with gsx?
--- End quote ---

Have you read the previous post and, most importantly, the Microsoft support forum ?

CTDs will happen regardless if you have GSX or not, and are fixed in several ways, either by disabling the online data, or following the above procedure of checking for updates and Restart the PC.

jack153:
yes as I said I had tried this with the update and I'm not saying that gsx is to blame just trying to get information to prevent CTD's and am open to suggestions for solutions

virtuali:

--- Quote from: jack153 on August 25, 2022, 11:24:13 am ---just trying to get information to prevent CTD's and am open to suggestions for solutions
--- End quote ---

In the first post I linked the Microsoft forum and the current suggestion from Microsoft.

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