Products Support > Zurich scenery for FSX/P3D
unable to activate **SOLVED**
Scorpio47:
Dear Umberto:
I have not had any issues for a long time now, but after installing P3D5.2 with HF I cannot activate my FSDT sceneries any more.
Example Zurich: all I see is a few free roaming air bridges, no buildings etc. already right from the start. So it seems that not even the trial period is offered.
However, I want to REGISTER and ACTIVATE my sceneries and did as instructed using the addon manager and filling in the field for the registration code, then OK.
No change happens unfortunately.....
This is true for all sceneries I own as well as for GSX2 and the XPOI.
I have redownloaded the files and did a new installation, then also used the FSDT Live Update tool, all with the same result:
No buildings, only bridges are visible .
Please help me to get this to work again.
THANK YOU e grazie molto
Juergen
virtuali:
--- Quote from: Scorpio47 on October 09, 2021, 03:19:59 pm ---I have not had any issues for a long time now, but after installing P3D5.2 with HF I cannot activate my FSDT sceneries any more. Example Zurich: all I see is a few free roaming air bridges, no buildings etc. already right from the start. So it seems that not even the trial period is offered.
--- End quote ---
That means your problem doesn't have anything to do with activation. Whenever you have a problem with the activation, the scenery won't disappear: it will revert to Trial, which means it will run for 5 minutes and THEN it will disappear, but that's only for the current session, there's no limit how many 5 minutes you can have.
So, your problem is just the software required for the scenery to run hasn't loaded and, the most common cause is the antivirus so:
- Configure the antivirus to add the whole Addon Manager folder to its EXCLUSIONS .
- Run the FSDT Lilve Update again, or reinstall the scenery.
Scorpio47:
Grazie tanto, Umberto!
As always you suggested the solution to my problem.....
I do not have any antivirus software in use except the standard Windows 10 firewall and I added couatl.exe as well as the FSDTupdater app to the authorized apps for the firewall resulting in normal behavior! :)
If you want me to add the whole directory, you will have to tell me how to do that, as I do not know too much about these things, sorry.
Again, thank you very much and have a great week in good and stable health!
All the best for you and yours,
Ciao e grazie
Juergen
Scorpio47:
Unfortunately I was too fast with my success story.....
I have added the whole directory of the addon manager as well as couatl.exe and the updater to the exceptions in Windows firewall and it has had the effect we hoped for yesterday.
However after a fresh boot today I now have the "normal" situation for trial sceneries and most buildings etc. disappear after 5 minutes, only the airbridges are left (like a few days ago).
The Addon Manager tells me that the sceneries are installed but in TRIAL mode and I still cannot activate them.
I can fill in the keys into the registration windows, but there is no difference, they all stay as TRIAL:
Do you have a suggestion what I should try next?
Thank you and until soon I hope
Saluti cordiali
Jürgen
EDIT:
I think I might have found the problem..... in the Add-on Window, there are TWO instances of Addon Manager listed!
And they are different... The upper one shows the sceneries as ACTIVE and the lower one lists them as TRIAL
Here are some screnshots to illustrate what I mean....
How can I get rid of the faulty addonmanager?
virtuali:
--- Quote from: Scorpio47 on October 12, 2021, 01:24:54 pm ---EDIT: I think I might have found the problem..... in the Add-on Window, there are TWO instances of Addon Manager listed!
--- End quote ---
Of course that's your problem. I have no idea how you could possibly end up with two copies of it, surely not using only our installer. Are you using a 3rd party product to manage add-on.xml files ?
If yes, you might be able to remove the duplicate using the same product.
If not, you might check both these files:
%PROGRAMDATA%\Lockheed Martin\Prepar3D v5\add-ons.cfg
%APPDATA%\Lockheed Martin\Prepar3D v5\add-ons.cfg
And be sure the Addon Manager is listed only on one of them.
If you have to remove its section from the middle of the file and you have more than one Package there, be sure the [Package.XXX] ( xxx are numbers ) are in sequence ( 0, 1, 2, etc. ) without skipping any number.
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