Author Topic: cannot download any products  (Read 1956 times)

glc100o

  • Full Member
  • ***
  • Posts: 122
cannot download any products
« on: May 19, 2021, 08:01:24 pm »
Hello,
I am trying to download my purchased products to install on a new computer, but when I click the download link for each product I only get this message

Not Found

The requested URL was not found on this server.
Apache/2.4.41 (Ubuntu) Server at update.virtualisoftware.com Port 443

Thanks, Greg




virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 50643
    • VIRTUALI Sagl
Re: cannot download any products
« Reply #1 on: May 19, 2021, 11:04:15 pm »
Please indicate exactly which link are not working for you.

glc100o

  • Full Member
  • ***
  • Posts: 122
Re: cannot download any products
« Reply #2 on: May 20, 2021, 05:37:03 am »
Hi,
I tried KORD V2, KLAX, and I think Hawaiian Airports. Volume 1. Could this be some strange browser problem? I am using Firefox. No problem signing into the forums here or with other websites

Thanks,

Greg

Captain Kevin

  • Beta tester
  • Hero Member
  • *****
  • Posts: 1634
  • Captain Kevin
    • Captain Kevin
Re: cannot download any products
« Reply #3 on: May 20, 2021, 06:14:58 am »
Try clearing your cache, if that doesn't work, I suppose it wouldn't hurt to try a different browser.
Captain Kevin

glc100o

  • Full Member
  • ***
  • Posts: 122
Re: cannot download any products
« Reply #4 on: May 20, 2021, 08:58:28 pm »
It turns out that this is a Firefox issue. I could download them just fine using the Edge Browser.
I have both GSX and GSX level 2. It appears the installer files are identical. Is that true, and can I install just GSX Level 2? The website says GSX L2 won't work without GSX being installed.

Captain Kevin

  • Beta tester
  • Hero Member
  • *****
  • Posts: 1634
  • Captain Kevin
    • Captain Kevin
Re: cannot download any products
« Reply #5 on: May 21, 2021, 04:34:46 am »
They both use the same installer, so you only need to run the installer once. When you run the simulator and go to the Add-on Manager to activate your products, you do need to activate both.
Captain Kevin