FSDreamTeam forum
Cloud9 Support => General Cloud9 technical support => Topic started by: earnorbust on November 27, 2013, 04:05:52 pm
-
I have a brand new highend PC that knows nothing about my life as a simmer and knows nothing about all the wonderful sim products I have bought from your companies.
I have now purchased and installed the new Lockhead Martin "Prepar3d v2" to restart my life as a simmer again and would like to install all those goodies from "Cloud9" and "FSDreamTeam" to my new computer. :)
Normaly, I would use Estonia's "MigrationTool" to install all my scenery, but past experience has teached me to be careful with your esellerate protection system.
So would you please assist me on how to install your Software correctly.
1) Can I use the Estonia "MigrationTool" to integrate your Software (FSX -> P3D)? ...I have the tool.
2) Does your "esellerate" System function correctly with that install tool?
3) Do I need to install your "addon Manager"? (Is there a Version for Prepar3d v2 usage?)
What should I do to get this all done and working properly?
Best regards
Robert
-
The "Esellerate" ( which is only the sale provider, btw ) doesn't have anything to do with the interaction between the Migration tool or the fact an installer recognize P3D V2.
Since you are posting this in the Cloud9 area, I guess you are asking about Cloud9 products. FSDT product don't obviously need to do anything special, they just work in P3D2, provided you use their latest installer.
As with ANY (not just FSDT-specific) product that HAS a proper P3D installer, you must disable the Migration tool. This also doesn't have anything to do with the protection but, rather the fact the migration tool tries to fool installers and software they are running under FSX, which obviously confuse proper P3D products that check for P3D explicitly.
So, your issues are just Cloud9, and right now, Cloud9 installers are not updated for P3D2, and we don't plan to update them, not at least those that don't have an FSDT installer already.
However, you should be able to run them in P3D V2 doing the following:
- Install them in FSX, if you still have it installed. Or, use the Migration tool, but JUST for the installation.
- After all the sceneries are installed, download and install the current Stand-Alone Addon Manager for FSX/P3D, which supports P3D2 and will update whatever is needed to be updated. Keep the Migration tool DISABLED in this case.
So, basically, the rule is very simple:
- If you are installing a product that knows about P3D (everything from FSDT right now), DISABLE the Migration tool
- If you are installing a product that doesn't know about P3D, INSTALL with the Migration tool enabled.
After you installed AND updated the Stand-Alone Addon Manager as the last thing you do, which is not needed if you install something from FSDT AFTER Cloud9, you should keep the Migration tool DISABLED, at least the Legacy mode, which changes the executable file version, and this prevents our stuff to run, because we need to identify precisely the simulator main .exe so, a faked .exe (P3D.EXE with FSX version info) won't work.
-
Well, that sounds good, so I disabled the Migration tool and shut down my anti Virus program and MS Firewall.
I downloaded your newest Honolulu scenery and started it as a supervisor - but it stopped after installing a few files with the following error:
"No Internet Connection available, press next to use local bglmanx files". The Installation didn't go any further and I had to cancel it.
What now? ???
-
"No Internet Connection available, press next to use local bglmanx files". The Installation didn't go any further and I had to cancel it.
As that message clearly says, you have the option to press the "Next" button, to proceed using the files embedded in the installer. Since the installer has JUST been updated, they are exactly the same so, you can still install using the local files.
However, that message indicates that something is wrong with your system, likely a firewall or similar antivirus is blocking online access to the installer so, even if the installer (being so new) WILL work even without the online files (a copy of them IS included), there might be other issues if you try to activate or if the antivirus is interfering.
Disable any firewall/antivirus or similar security software and try again. The server IS up so, the problem is surely on your end.
-
OK...thanks for your great support. ;) We are almost done.
I first downloaded and installed the "addon Manager" (I had the same Problem - but just went on with next). The Addon Manager installed correctly and showed up in the addon menu of Prepar3d v2.
It showed all my products that I bought either at Cloud9 or FSDreamTeam.
DONE - I could Register all my installed FSDreamTeam sceneries correctly and the Airports Show all features! GOOD
Now...the Problem with the old products has to be taken care of.
In the message further up you said I should first install the old programs with the MigrationTool and then install and run your Addon Manager.
But I had to install the Addon Manager first to get things working with my FSDreamTeam sceneries.
Can I still install and Register the old Cloud9 programs even if your Addon Manager is active? ...or do I have to uninstall the Addon Manager first now?
___
PS: I have noticed that you offer the scenerios: ZurichX, Los Angelos, Cicago O'Hare and Geneve as FSDreamTeam sceneries now. Are they the same as my older Cloud9 Versions?
Can I download, install and Register them instead of my old Versions?
Phew...so many things to consider :P
-
I first downloaded and installed the "addon Manager" (I had the same Problem - but just went on with next). The Addon Manager installed correctly and showed up in the addon menu of Prepar3d v2.
It showed all my products that I bought either at Cloud9 or FSDreamTeam.
As I've said, you should have done this as your LAST step.
Now...the Problem with the old products has to be taken care of.
Because you have installed them after the Addon Manager.
In the message further up you said I should first install the old programs with the MigrationTool and then install and run your Addon Manager.
That's correct.
But I had to install the Addon Manager first to get things working with my FSDreamTeam sceneries.
No, you don't. The FSDT installer already come with the latest Addon Manager so, for an FSDT product, it won't make any difference if you install the Addon Manager or not, first or last, especially if you used the current installers.
It makes a different ONLY for Cloud9 products, you must install the Addon Manager LAST
Can I still install and Register the old Cloud9 programs even if your Addon Manager is active? ...or do I have to uninstall the Addon Manager first now?
The only thing you should do, is installing the Cloud9 product FIRST, THEN the Addon Manager, as the LAST THING YOU DO. Registration doesn't make any difference, you can do it before installing the sceneries or after. But you need to install the Addon Manager LAST, if you install anything from Cloud9 before it.
PS: I have noticed that you offer the scenerios: ZurichX, Los Angelos, Cicago O'Hare and Geneve as FSDreamTeam sceneries now. Are they the same as my older Cloud9 Versions?
There's no such thing as a Cloud9 Zurich, O'hare or Geneva, they are all FSDT product. The only airport which has been remade by FSDT is KLAX.
Can I download, install and Register them instead of my old Versions?
Again, the only "similar" product from Cloud9 is KLAX, and that's a separate product with a different Serial so no, it doesn't share the old activation and it doesn't run in FSX either (so no P3D for Cloud9 KLAX) which means is entirely outside this discussion.
-
OK...
Do I understand you correctly?
Before I now install my old Cloud9 sceneries (Pisa, Rome, Orlando, Amsterdam, Bergen etc) I must first uninstall the Addon Manager and reinstall it after I have installed the old sceneries?
...and then activate them?
Correct?
-
Do I understand you correctly?
Not really, you are making way more complex than it is.
Before I now install my old Cloud9 sceneries (Pisa, Rome, Orlando, Amsterdam, Bergen etc) I must first uninstall the Addon Manager and reinstall it after I have installed the old sceneries?
I haven't said anything about uninstalling anything, you can chose any order you want, as long as you INSTALL THE ADDON MANAGER LAST!!
-
There seems to be a misunderstanding.
I don't know what to do now.
The Situation is:
1) The Addon Manager is installed in Prepar3d and shows all my purchased sceneries (old and new) in the addon menu of Prepar3d properly. The FSDreamTeam sceneries I have activated and they work fine!
2) I have not installed any old Cloud9 sceneries yet to Prepar3d (although your Addon Manager sees that I have purchased them and shows that they need to be activated).
So what must I do now to install all my Cloud9 sceneries to activate them?
-
I don't know what to do now.
Just what I've said: install the Stand-Alone Addon Manager AFTER the Cloud9 installation.
So what must I do now to install all my Cloud9 sceneries to activate them?
As I've said, several times by now, install the Stand-Alone Addon Manager AFTER the Cloud9 installation. Yes, you must install it again, even if it appears to be working now, but you must do it, to be sure the old Cloud9 installers won't overwrite it.
THAT'S why I said to install it LAST. You ONLY need to follow what I said, nothing more.
Not that there are so many Cloud9 products you can install to begin with: the only Cloud9 products that you can install into P3D (with the help of the migration tool), are the FSX ones, so it's just KMCO, ENBR and X-City Rome. All the rest is FS9 only, so they will never run in P3D, regardless of any tool you might use.
-
OK...we are almost there now
Must I first uninstall it to install it again, or can I overinstall it?
-
Must I first uninstall it to install it again, or can I overinstall it?
As I've said in my previous message:
I haven't said anything about uninstalling anything, you can chose any order you want, as long as you INSTALL THE ADDON MANAGER LAST!!
-
Hey...you seem overworked. You are really overdoing this and waisting a lot of our time to answer a simple question!
Of course... you didn't say anything about uninstalling....but you do talk a lot about INSTALLING the Addon Manager!
But how many times must I say, it is installed already! And yes I understand, that it should be installed again after installing my old sceneries. I got that.
The only thing that worries me is your Suggestion to reinstall it without uninstalling it first.
My experience is that you normaly don't install programs again when they are already installed without uninstalling them first!
**
So...lets end this discussion. Are you telling me that I must install the Addon Manager again (after I have installed my Cloud9 sceneries) WITHOUT uninstalling it first?
Please just give me a simple YES or NO? :P
-
Hey...you seem overworked. You are really overdoing this and waisting a lot of our time to answer a simple question!
YOU are. You are keeping asking additional questions, when the course action should have been way easier: just follow exactly what I've said, nothing more.
but you do talk a lot about INSTALLING the Addon Manager!
That's why I've said, you only need to be sure you do it AFTER all your Cloud9 installers.
But how many times must I say, it is installed already! And yes I understand, that it should be installed again after installing my old sceneries. I got that.
I perfectly understood that you already installed but, since YOU said you still had to install the Cloud9 stuff, I've said you will have to reinstall it AGAIN, AFTER running the Cloud9 installer, and I clearly explained why: to be sure the Cloud9 installer do not overwrite with something older, you must run the Stand-Alone Addon Manager LAST, to do some cleanup of older files.
The only thing that worries me is your Suggestion to reinstall it without uninstalling it first. My experience is that you normaly don't install programs again when they are already installed without uninstalling them first!
Since I wrote the installers, I obviously know *EXACTLY* what they do when installing and uninstalling, which is why I said you ONLY need to install the Addon Manager LAST.
That's the only thing you have to do, if there was any need to Uninstall something first, I would said so and since I keep repeating this, maybe you should start to TRUST what I say, instead of constantly suggesting that maybe, since "according to your experience", it's "generally" wrong to install something without Uninstalling first, so I might be mistaken here, perhaps because I'm "overworked" (this is what you are trying to say).
Sorry, no. I know what I'm doing, and you are always being given the CORRECT information all the time.
So...lets end this discussion. Are you telling me that I must install the Addon Manager again (after I have installed my Cloud9 sceneries) WITHOUT uninstalling it first?
I already replied to this question, twice. For the 3rd time: you don't have to Uninstall anything.
-
OK so I'm totally confused.
I want to install Bergen in P3D V2.
I don't have the migration tool.
I ran the ENBR installer and it only installs into FSX. I ran the stand alone addon manager and that did its thing, but no Bergen in P3D V2.
I copied my FSX ENBR folder over to P3D and activated it in the scenery library, but there are no buildings.
Just looking for simple instructions for getting a Cloud9 product installed and active in P3D V2 please.
Many thanks
Garry
-
I want to install Bergen in P3D V2. I don't have the migration tool.
The P3D support announcement thread only mentions FSDT product. It doesn't say anything about Cloud9 products Which means, you can't install them without the migration tool.
But of course, there's a reason why we haven't updated ENBR, there are still issues with it in P3D so, even if you manage to install it in some way with the migration tool, I suggest to wait for a proper P3D installer.
-
OK thanks Umberto.
Does this mean that you will at some point be producing a P3D V2 "native" for want of a better word, installer for Bergen?
If so then I'm happy to wait until that comes along, its just that in the first post you mentioned that you don't plan to update the Cloud9 installers.
Thanks for the rapid reply!
-
Hi Atco
I can help you, because I did install Bergen in Prepar3d v2. But to be honest to you - it is not worth the trouble. It Looks bad and truly needs a face Lifting since the terminal buildings are all blurred and glare very bright white. I felt sorry seeing that, because Bergen was a real jewel.
But check it out yourself: Using the MigrationTool is the fastest way to install it. Just enable virtual FSX with a simple click and then run the FSDT Bergen installer. As soon as Bergen has been installed, you must run the FSDT addon Manager before starting your sim. Once in the sim you have to open the addon Manager in the menu addon bar and activate Bergen with your key. After that, check if it is in the scenery library too. WATCH OUT: if Bergen is not in the scenery library don't install it there, because the Prepar3d v2 -editor of the scenery library is faulty and can really screw up your sim! Use a text Editor instead or even better get Addit! pro (it renumbers the layers in the scenery.cfg after editing - which is important).
Good luck
Robert ;)
-
But to be honest to you - it is not worth the trouble. It Looks bad and truly needs a face Lifting since the terminal buildings are all blurred and glare very bright white. I felt sorry seeing that, because Bergen was a real jewel.
That's exactly what I've said...we'll try to fix that.
-
Looking at those past Messages in this thread, some Readers will see that there was a harsh misunderstanding between Support and myself.
And I now realise what it was, that created that misunderstanding and anger. I would like to reconsile that affair with an explaination to help others, who may fall into this trap.
The FSDT-Team is so deep into there software development and thinking over the years, that they (understandably) have forgotten how alien it feels when there customers first meet the addon Manager and their esellerate system. It takes awhile to understand. The purpose of this system is to prohibit piracy and manage easy updating for both sides. On the surface it does its job. Although I am personally uneasy about all the rights the software needs on my pc to manage it's protection rescources. And to be honest, the System has also caused me trouble and uncertainty with respect to compatibility with other products over the years. Whatever - I was willing to go along, because the sceneries of FSD are enjoying to have and have been innovative to my sim Experience.
Now back to the misunderstanding. FSDT support talks about "installing" there addon Manager to get scenery updates or Information backup. But that is a misleading Expression. As a customer I thought the Addon Manager itself has to be installed on my pc over and over again, everytime some scenery backup is needed. But that is not true. When they say "install" the Addon Manager,they don't mean to reinstall the Addon Manager on your Computer again. They mean "RUN" the Addon Manager, which then takes over the installation of scenery updates and other important data.
I hope I have contributed to clear this misunderstanding.
Of course Support could help too, by simply using that word "RUN your Addon Manager" instead of "INSTALL your Addon Manager" ;)
P.S. Of course the Addon Manager itself has to be updated once and awhile by downloading a newer Version.
Best Regards
Robert
-
The FSDT-Team is so deep into there software development and thinking over the years, that they (understandably) have forgotten how alien it feels when there customers first meet the addon Manager and their esellerate system. It takes awhile to understand. The purpose of this system is to prohibit piracy and manage easy updating for both sides. On the surface it does its job. Although I am personally uneasy about all the rights the software needs on my pc to manage it's protection rescources. And to be honest, the System has also caused me trouble and uncertainty with respect to compatibility with other products over the years. Whatever - I was willing to go along, because the sceneries of FSD are enjoying to have and have been innovative to my sim Experience.
This is really hilarious. When I first "met" the add-on manager, it wasn't "alien" at all, it was very strait forward, to anyone with a basic understanding on how computers and software works. 99% of customers get how to operate the add-on manager with no problems, there is just some, unlucky, who have problems with it. (Mostly caused by user negligence).
And if you *really* think that the add-on manager's only sole purpose is to protect against piracy, than you have another thing coming. You obviously haven't read the hundreds of topics on Avsim about how much the add-on manager does for us? Look at this topic:
http://www.fsdreamteam.com/forum/index.php/topic,7296.msg61519.html#msg61519
Maybe you should read and listen better to what Umberto is telling you, because it's extremely clear to me, and he's said it many times over again. (And English is Umberto's 2nd language).
-
You are upset and presumptuous, because you didn't read my post with respect (Quote: The purpose of this system is to prohibit piracy AND manage easy updating for both sides.). And you obviously didn't understand my intentions. I am a pro customer and wanted to help resolve problems I had and others could have, when unapropriate expressions are used. Running a program is something completely different then installing a program! And that did cause a major confusion and misunderstanding with misfeelings between Umberto and me.
Common language is:
One runs the Addon Manager to install files and Information.
One installs the Addon Manager when one wants to reinstall the Addon Manager.
I realize that Umberto probably speaks italian as a mother language. And I know that using wrong words causes misunderstandings. I was just trying to be of help.
I live in Germany and was brought up in the USA, I had the same language Problems often myself.
But this is nothing personal and certainly doesn't Need any fostering from others.
P.S. But be honest buddy, how the heck do you know what 99% of the people here believe - when you don't even know your next thought!? ...that's also hilarious! :)
No need to keep this thread going...enough has been said.
regards
Robert
-
Now back to the misunderstanding. FSDT support talks about "installing" there addon Manager to get scenery updates or Information backup. But that is a misleading Expression. As a customer I thought the Addon Manager itself has to be installed on my pc over and over again, everytime some scenery backup is needed. But that is not true. When they say "install" the Addon Manager,they don't mean to reinstall the Addon Manager on your Computer again. They mean "RUN" the Addon Manager, which then takes over the installation of scenery updates and other important data.
Entirely wrong.
I knew what I meant and, if I meant "run" the Addon Manager (which is a concept that doesn't make any sense, since the Addon Manager is a flight sim .DLL module that is started by FSX, so the only way to "run" it, is starting FSX), I would have said so.
So no, when I've said "install" the Addon Manager", I obviously mean it. Or, if you prefer a 100% technically correct explanation, I mean "RUN the Stand-Alone Addon Manager INSTALLER", which will of course Install (Re-install, call it as you wish) the Addon Manager.
But it will not do "just" that.
It will update lots of supports files that belong to various products but, of course, it does it only for products that are ALREADY installed when it starts (again, I'm referring to the Stand-Alone Addon Manager INSTALLER). THAT'S why I keep repeating, over and over, you must run this INSTALLER again after you run something from Cloud9, that had installers without online download capabilities so, the Stand-Alone Addon Manager installer will update anything that MIGHT have been "downgraded" by an older Cloud9 installer.
So yes, I meant INSTALLING, because the Stand-Alone Addon Manager is not "just" an installer, is also acting as an UPDATER. No, it will not update "everything", just support files related to sceneries (docking systems, shared libraries, GSX code, etc.), but main/large scenery files like .BGL, textures, objects, are only updated by the scenery installers.
-
OK...I understand what you mean now.
I wasn't critisizing your work. I wanted only to clear my misunderstanding.
thx 8)