FSDreamTeam forum
Cloud9 Support => General Cloud9 technical support => Topic started by: atravis42 on July 13, 2012, 07:33:56 pm
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Hello,
Well I can honestly admit that I made a dumb mistake here. I downloaded and installed the F4 Phantom and went to purchase it. I inadvertently purchased the F104 at the top of the list of the add-on list in FS2004 as I think my mind was looking for numbers instead of the word "Phantom" that is listed lower in the column of the add-on list. I haven't downloaded or installed the F104 and wasn't planning to. I understand that this is my own fault but am hoping that someone here may be able to point me in the right direction for either receiving a refund for the F104 so that I can purchase the F4 Phantom as originally intended or if possible to deactivate my serial for the F104 and assign me one for an F4 Phantom as I believe they are the same price. Again, I appreciate any help that anybody might be able to give and help me straighten out this mistake and I apologize for any inconvenience that it may cause. Thanks again!
Tony T.
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We can't just exchange serials from different products, it doesn't matter if they costs the same, the system doesn't support this. So, you'll have to:
- Buy the Phantom
- Send us an email with the Order Number for the Phantom, so we'll refund you the F104 purchased by mistake.
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Umberto,
Thank you very much for all your help. I have received your E-Mail and will continue the process through there. Thanks again for all your help and again, I apologize for the headache.