FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: sags on January 15, 2026, 08:34:00 am
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How do I create a log file if GSX won't even load?
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GSX manual, Page 39, chapter named Enable logging when GSX can’t even start
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thank you
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GSX will not load anymore. Have attached a lof file. Please help. Thanks
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Your log shows your installation is not complete:
- Check the two GSX packages (or 3 in MSFS 2020) in the Community folder: they must be symbolic links (this is how they are installed), if they aren't (no small arrow on their icon), REMOVE them and select RELINK in the installer.
- After doing this, do an update CHECK, to be sure you are fully updated.
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OK - that did NOT work. When I selected the GSX menu it did appear. I selected the pushback option. Got a new menu asking to select handler. I chose Menzies (recommended) and then NOTHING!! So what's next to try?
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then NOTHING!!
"Then nothing" doesn't mean much. Do you still have the same error in the log ? Of course, you must check the log after the "nothing"
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Nothing means GSX stopped working. Here is the file
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Nothing means GSX stopped working. Here is the file
No, nothing means nothing happened. Instead, you are still having the same error, so the only possible reason for it, is you still haven't done what I suggested, let's try to make it simpler:
- REMOVE all GSX folders from the Community folder
- Start the FSDT Installer, select the correct simulator, and click RELINK, it should show "Installed"
- Click CHECK on GSX Pro.
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Please stop the arrogant sarcasm. I did EXACTLY what you asked me to do. How dare you say I didn't. There is a problem - please help solve it in a civil manner - thank you.
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I did EXACTLY what you asked me to do. How dare you say I didn't. There is a problem - please help solve it in a civil manner - thank you.
You might have done it wrong without realizing it, which I'm sure was caused by my initial explanation not clear enough, so I changed the wording a bit to make it more clear.
Your error log is unmistakably clear: the simulator is not seeing an object that is surely installed with GSX and it's part of the gsx-world-of-jetways package so, if the package is there and it's updated, the object should be there.
Do you have the package installed and linked as a symlink ?
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Yes.
There is a Community folder and a Community 2024. The files are in the Community folder. What else can I try?
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The files are in the Community folder.
Do you have the package installed and linked as a symlink ? That is: are these symlinks ( with a tiny arrow ) or real folders ? They should be links.
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Yes
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Try this:
- open the Livery Manager from the Config page.
- let it run to update the layout.json files, and exit.
- try again if you see the stairs.
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Thanks - but again I only got as far as selecting the handler from the menu - and then nothing further from GSX
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Uninstall and Reinstall GSX again.
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Did that - still doesn't load. Gsx was working perfectly before. Problem started after update 3.7.2 - the addition of the cleaning crew.
So now what? It appears as if I have lost US$38 - paid the money BUT unable to use the product. Any further ideas?
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Did that - still doesn't load. Gsx was working perfectly before. Problem started after update 3.7.2 - the addition of the cleaning crew. So now what? It appears as if I have lost US$38 - paid the money BUT unable to use the product. Any further ideas?
And where, exactly, I said troubleshooting ended ? There are still LOTS of other things to try:
Try the OFFLINE installer, posted in the Sticky thread in this section of the forum.
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That unfortunately did not solve the problem. I was trying to read the messages on the screen as the files were being loaded. The very first message was something about being unable to rename a file because the program could not find it - I think it was something about jetways - was difficult read everything as the files loaded quickly. If this is the problem, it is not possible to send me the file(s) it cannot find?
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Looks like your trouble shooting ended?????
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dO YOU ACTUALLY HAVE A SOLUTION FOR ME?
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Try updating using a VPN, I think the only explanation left is you are getting served outdated files.
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Tried a vpn - no success - still the same
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I posted in the other thread how to log the installation:
https://www.fsdreamteam.com/forum/index.php/topic,34258.msg213605.html#msg213605
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I've already sent you a number of logs - what use is another one? You keep telling me my download is lacking files!!!!! How am I supposed to correct that? - VPN doesn-t work!!!!!
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I've already sent you a number of logs - what use is another one? You keep telling me my download is lacking files!!!!! How am I supposed to correct that? - VPN doesn-t work!!!!!
You are now confusing the GSX startup log, with the INSTALLER log, that what is required to check if there are issues with the installation (missing files, etc).
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Here it is.
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The log shows you just started the installer. You had to perform either an update or a reinstall, to understand why it's missing files.
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And this one?
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And this one?
It's the same, it shows you just started the installer, didn't do anything, and exit from it. As I've said, you should either do an update CHECK, or uninstall/reinstall. It would generate a BIG log.
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This file looks a lot bigger - hope it will help you