FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: simsuper80 on December 27, 2025, 04:54:13 am

Title: Jetway not working on arrival
Post by: simsuper80 on December 27, 2025, 04:54:13 am
Should I re install gsx?
Title: Re: Jetway not working on arrival
Post by: simsuper80 on December 27, 2025, 04:55:57 am
I have to restart couatl to get it working
Title: Re: Jetway not working on arrival
Post by: simsuper80 on January 03, 2026, 03:16:30 am
Anyone?
Title: Re: Jetway not working on arrival
Post by: virtuali on January 07, 2026, 04:08:36 pm
You said you had to restart the couatl engine to have jetway working but, it's not clear if the rest of GSX was working.
Title: Re: Jetway not working on arrival
Post by: WernerAir on January 08, 2026, 05:58:23 pm
I have been having this problem as well since the update to version 3.7.4. Im am running MSFS2024.

GSX lets me choose a gate (the "select from map" option is great, by the way!), and as I arrive there, all the vehicles are in place and the marshaller or VDGS works fine to park the aircraft.
But as soon as the engines are off and I request to operate the jetway via the GSX menu, I get a "bad jetway data" error message (I only see the upper half of it). If I restart couatl and then operate the jetway, it works fine.
Title: Re: Jetway not working on arrival
Post by: virtuali on January 08, 2026, 10:48:15 pm
But as soon as the engines are off and I request to operate the jetway via the GSX menu, I get a "bad jetway data" error message (I only see the upper half of it). If I restart couatl and then operate the jetway, it works fine.

I'll check to see if we can find a workaround for this but, the main issue is: when you select a gate before landing, if you are far from the airport, the jetway data is just not available, but I'm fairly sure GSX will ask for it again when you park, and of course nothing changed in 3.7.4 and it's not related to the map either, since it's part of the parking code.