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Products Support => GSX Support MSFS => Topic started by: JGreen5278 on December 27, 2025, 04:34:56 am

Title: Ground Equipment not moving after boarding request
Post by: JGreen5278 on December 27, 2025, 04:34:56 am
Hello,

After recently updated to 3.7.4 I've encountered an issue occurs after Requesting Boarding, the avatars and ground equipment all appear as expected but nothing happens after that, also encountered no FA or passengers boarding as well. I've attempted multiple aircraft including the FENIX A320 but to no avail. A few things I've tried are listed below. Another item of note is the pushback function works just fine, avatars and vehicles appear and operate appropriately.

1. Clearing airport cache

2. Reduced passenger density

3. Performed a "Check" Using the installer as well as an uninstall and reinstall.

***4. Also updated using offline installer.


**Updated logs uploaded as well.

logs are attached below. Thanks!

Johnny