FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: kityatyi on December 19, 2025, 09:29:24 pm
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Currently, passengers seems to disappear as soon as they reach their seats, in the new PMDG 737-800. Can someone confirm the same, or is it something on my end only?
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Currently, passengers seems to disappear as soon as they reach their seats, in the new PMDG 737-800. Can someone confirm the same, or is it something on my end only?
since this is the new release you will find that its needs to be updated by umberto
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I have the same thing, pax disappeared right after seated. It is a common issue with PMDG planes.
Patricio Valdes
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I saw PMDG is removing gsx compatability. When every other developer is moving towards gsx integration, theyre pulling away. I guess since they only care about xbox and ps5, us pc guys no longer matter.
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You can't have Seated Passengers on an unsupported airplane, and a supported airplane must be added to both the FSDT Installer and the GSX code as well. Support for the PMDG 738-800 has been added in today's update, version 3.7.4
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You can't have Seated Passengers on an unsupported airplane, and a supported airplane must be added to both the FSDT Installer and the GSX code as well. Support for the PMDG 738-800 has been added in today's update, version 3.7.4
Hi Umberto, after updated to version 3.7.4 today I have this screenshot. Is it normal to see all jetways enabled when I have several Addons airports installed?
Patricio Valdes
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I cant see my seated passengers in the pmdg 737-800. The door is open.
Only while deboarding, they show up and begin deboarding. Do I miss any step?
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Hi Umberto, after updated to version 3.7.4 today I have this screenshot. Is it normal to see all jetways enabled when I have several Addons airports installed?
No, it's not, click the exclude 3rd party again. Which should have been done automatically during the update anyway.
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Any idea regarding my question?
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Any idea regarding my question?
If you mean MSFS 2020, then yes, I can reproduce it, will be fixed later today in an hotfix (no version change)
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Any idea regarding my question?
Will be fixed in an hotfix later today.
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Any idea regarding my question?
If you mean MSFS 2020, then yes, I can reproduce it, will be fixed later today in an hotfix (no version change)
sorry, haven't mentioned. No, I am using MSFS24
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Hi Umberto, after updated to version 3.7.4 today I have this screenshot. Is it normal to see all jetways enabled when I have several Addons airports installed?
No, it's not, click the exclude 3rd party again. Which should have been done automatically during the update anyway.
Many thanks! Have a nice, wonderful Christmas.
Patricio Valdes
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Got it working. Unlike the Fenix and others, I have to use gsx boarding to see the pax physically seated. Its not enought to load the weight.
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Got it working. Unlike the Fenix and others, I have to use gsx boarding to see the pax physically seated. Its not enought to load the weight.
Yes, the Fenix and other better integrated airplanes are also setting the seats dynamically if you change the payload. If they don't do that, you must use GSX boarding instead.
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Same problem here with the PMDG 737 800 in MSFS 2020
Have latest GSX version 3.7.4 and PMDG AC
I know for sure a couple of days ago it worked perfect, now not any more.
Please advise
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I can confirm that in MSFS 2020 there is the same problem with the PMDG 737-800.
Passengers enter the AC en disappaer when sitting down.
I followed all the settings stated in page 99 of the manual, but no result.
Any help please?
Thanks
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You can't have Seated Passengers on an unsupported airplane, and a supported airplane must be added to both the FSDT Installer and the GSX code as well. Support for the PMDG 738-800 has been added in today's update, version 3.7.4
Hi Umberto, after updated to version 3.7.4 today I have this screenshot. Is it normal to see all jetways enabled when I have several Addons airports installed?
Patricio Valdes
Sorry maybe stupdi question but perhaps someone can help.
I just got GSX Pro for MS24.
I was looking forward to to do so many setups like in the old Prepare3d days.
So When I have a 3rd party airport (rigth now I got 6 airports) do I have to exclude something or can I leave everything how it is?
Many Thanks, Mav
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You can't have Seated Passengers on an unsupported airplane, and a supported airplane must be added to both the FSDT Installer and the GSX code as well. Support for the PMDG 738-800 has been added in today's update, version 3.7.4
Hi Umberto, after updated to version 3.7.4 today I have this screenshot. Is it normal to see all jetways enabled when I have several Addons airports installed?
Patricio Valdes
Sorry maybe stupdi question but perhaps someone can help.
I just got GSX Pro for MS24.
I was looking forward to to do so many setups like in the old Prepare3d days.
So When I have a 3rd party airport (rigth now I got 6 airports) do I have to exclude something or can I leave everything how it is?
Many Thanks, Mav
Launch FSDT Installer, goto GSX Config and Exclude 3rd Party.
Patricio Valdes
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I have the same thing, pax disappeared right after seated. It is a common issue with PMDG planes.
Patricio Valdes
is Cockpit door closed if you open Cockpit door passenger will appear :'(
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In PMDG aircraft 737 you can not open cockpit door, it is not animated.
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In PMDG aircraft 737 you can not open cockpit door, it is not animated.
With MSFS2020 the PMDG 737-800 has no animated cabin door and cockpit windows, correct. With MSFS2024 the new PMDG 737-800 yes, it has all animated as cabin door, cockpit windows, pax luggage, pax windows. The bathroom has responses if you try to open but not animated unfortunately. The sound is redone and more realistic and terrific.
Patricio Valdes
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Not sure about 2024, but in 2020, the no smoking switch must remain off to see seated pax.
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Seated passengers only work in the original PMDG paint(the plane you buy) but does not work on liveries installed by the PMDG operation center.So all the liveries and repraints doesn’t work.
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Maybe the texture.cfg from specific livery in trouble needs to be edited. Just thinking on that alternative for testing later.
Patricio Valdes
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Hi
I'm Also having this issue on MSFS2024.
Passengers disappear when seated. I've tried what's suggested on Page 99 of the manual.
Passengers are seated on both the Fenix A320 And the PMDG 777.
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Good time of day.
I did not see any passengers sitting in the seat, although the checkboxes were checked in the settings of the PMDG-738 aircraft for MSFS2024.
After some checks, I saw what was in the folder..\Addon Manager\MSFS\fsdreamteam-gsx-pro\SimObjects\GroundVehicles\FSDT_Passengers_Seats\model.PMDG_738_2024 the FSDT_Passengers_Seats.gltf file is missing. For the experiment, I took a similar file from the folder of the same name, but a different one: model.PMDG_738_01. Uploaded to MSFS2024. He launched a command to put passengers on the plane, and lo and behold, the passengers began to stay in the cabin. But not at the correct coordinates in the chairs. This is understandable, because the table is used from another aircraft. But the fact is! The passengers remained in the cabin after boarding.
When I had a problem with passengers, I ran the GSX Pro update and check several times. But it turns out that for three folders: model.PMDG_738_2024, model.PMDG_738_2024_dual and model.PMDG_738_2024_high, for some unknown reason, the FSDT_Passengers_Seats.gltf file was not loaded.
I decided to play a trick. Copied this file to all the listed folders of the specified file. I opened the FSDT Installer window and ran the check. The miracle came a second time. In the listed folders, the FSDT_Passengers_Seats.gltf file has been corrected to the required version. And after checking the first Boeing-737-800, my passengers all sat in their seats in the correct position.
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After some checks, I saw what was in the folder..\Addon Manager\MSFS\fsdreamteam-gsx-pro\SimObjects\GroundVehicles\FSDT_Passengers_Seats\model.PMDG_738_2024 the FSDT_Passengers_Seats.gltf file is missing.
The file shouldn't be missing and it's surely downloaded by the installer.
I just tested this, by manually removing 3 model folders for the PMDG_738_2024, ran an update CHECK, and the file was restored as expected so, everything it's normal in the installer.
Just be sure you are not updating JUST with the offline installer, since the offline installer contains just GSX code, but not new models/textures, and the Offline installer should be run ONLY if you suspect you are not getting the latest code and only after you completed a normal update.
So, run a CHECK again, and see if the files comes back. If it doesn't, the problem might be your local cloudflare node not updated with this new files, but in this case it cannot be fixed with the offline installer, so the only option would be updating using a VPN, so you might be able to connect to another node that is not outdated.
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I just tested this, by manually removing 3 model folders for the PMDG_738_2024, ran an update CHECK, and the file was restored as expected so, everything it's normal in the installer.
Hello.
Conducted an experiment.
In the folders "\pmdg_738_2024_xxxx", deleted the file "FSDT_Passengers_Seats.gltf".
But this time I launched the FSDT Live Update program. When the program was running, the file "FSDT_Passengers_Seats.gltf" was restored.
Thank you for your support.