FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: livioita on June 09, 2024, 10:47:54 am

Title: Passengers emerging from the floor
Post by: livioita on June 09, 2024, 10:47:54 am

Hi, the passengers, when boarding, emerge from the floor. Anything I can do do solve this issue?
Airport is LFMN NG from Justsim.
Thanks.

Title: Re: Passengers emerging from the floor
Post by: Captain Kevin on June 09, 2024, 02:13:45 pm

And what airplane.

Title: Re: Passengers emerging from the floor
Post by: livioita on June 10, 2024, 12:29:46 pm

Fenix A320

Title: Re: Passengers emerging from the floor
Post by: livioita on June 10, 2024, 12:36:05 pm

A screenshot

Title: Re: Passengers emerging from the floor
Post by: Captain Kevin on June 10, 2024, 02:02:10 pm

Are you using stairs or jetways to board. Additionally, are you using a custom GSX profile.

Title: Re: Passengers emerging from the floor
Post by: livioita on June 11, 2024, 10:07:26 am

Hi,
I'm using the jetway and the custom GSX profile supplied by Justsim for their LFMN NG airpoirt.

Title: Re: Passengers emerging from the floor
Post by: Captain Kevin on June 11, 2024, 01:13:53 pm

I should clarify, are you using a custom GSX profile for the airplane.

Title: Re: Passengers emerging from the floor
Post by: livioita on June 14, 2024, 09:21:40 am

I'm using the default profile fot Fenix.

Title: Re: Passengers emerging from the floor
Post by: virtuali on June 20, 2024, 12:33:20 am

I assume you used a gate with a Jetway. If yes, the problem doesn't have anything to do with GSX, and it's likely the jetway has docked too low, with its roof not aligned to the airplane door threshold.

All waypoints in the jetway up to the point of contact with the door comes from MSFS own Navdata, so we don't have any choice other than follow these, since the jetway is dynamic and we can't predict exactly how it will move.

After passengers starts to follow GSX-defined waypoints, they get corrected so, the effect you are seeing, is passengers raising from the wrong waypoint obtained by the simulator, to the correct one aligned with the GSX-own door definition.